Customer Relationship Manager Jobs

We are seeking a Sales Manager to join our team in Jalandhar. In this full-time role, you will focus on driving sales and growing our customer base. Candidates with experience ranging from fresh graduates to those with six years in sales are encouraged to apply.Key Responsibilities:- Develop Sales Strategies: Create effective plans to boost sales by identifying target markets and customers' needs.- Build Client Relationships: Establish and maintain strong relationships with clients to foster loyalty and repeat business.- Analyze Market Trends: Monitor industry trends and competitor activities to adapt strategies accordingly and stay competitive.- Lead Sales Team: Manage and motivate your sales team to achieve their targets and improve overall performance.- Prepare Sales Reports: Regularly generate reports on sales metrics and present findings to senior management for strategic decision-making.Required Skills and Expectations:Candidates should have excellent communication and interpersonal skills to effectively engage with clients and colleagues. A strong understanding of sales principles and customer service practices is essential. Proficiency in using sales software and tools is preferred. The ideal candidate will be proactive, goal-oriented, and able to work independently in a fast-paced office environment. A keen ability to analyze data and derive actionable insights will be beneficial to enhance sales performance.

Job Title : Sales ManagerQualification : GraduationExperience : 3 - 5 Years in Real Estate mandatory Salary : 35000 to 50000 Per MonthLocation : Panchkula - Haryana Candidate must have two / Four wheeler Interested Candidate share CV at info@recruitmenthub.co.in WhatsApp 6284874019

As an Airport Manager, you will be responsible for ensuring that daily airport operations run smoothly and safely. Your role will involve managing various aspects of airport functionality, including customer service, safety protocols, and staff management. Key Responsibilities:- Overseeing Airport Operations: Manage the daily activities at the airport, ensuring everything runs efficiently and according to regulations.- Staff Management: Supervise airport staff, including ground crew and customer service representatives, to ensure they perform their duties effectively.- Customer Service: Address passenger inquiries and complaints, ensuring a positive travel experience for all airport users.- Safety Compliance: Monitor safety protocols and emergency procedures, ensuring that the airport adheres to industry safety standards.- Budget Management: Assist in managing the operational budget and financial aspects of the airport to maximize efficiency and reduce costs.- Coordination with Agencies: Work closely with local authorities, airlines, and vendors to maintain effective communication and collaboration on various projects and activities.To succeed in this role, candidates should have strong organizational and leadership skills. Good communication abilities are essential for interacting with staff and passengers. Basic computer skills are also required to handle operational reports and manage schedules. An understanding of safety regulations and customer service principles will be beneficial. A positive attitude, problem-solving skills, and the ability to work under pressure are highly valued in this position.

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

We are seeking a motivated Air Ticketing Executive to join our team in Delhi. The ideal candidate will help customers book and manage airline tickets, ensuring smooth travel experiences.Key Responsibilities:1. Ticket Booking: Handle customer requests for booking flights, providing accurate information on routes, fares, and availability. Use ticketing software to process bookings efficiently.2. Customer Service: Assist customers with inquiries related to flight schedules, cancellations, and refunds. Maintain a friendly and professional demeanor to meet customer needs effectively.3. Documentation: Ensure all necessary travel documents are prepared accurately. Verify that passenger information is correct and comply with airline policies.4. Problem Resolution: Address any issues or complaints related to ticketing and travel arrangements. Collaborate with airlines and travel partners to resolve matters promptly.5. Sales Support: Promote additional services, such as travel insurance and upgrades, to enhance customer satisfaction while contributing to sales targets.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with clients. Attention to detail is crucial for accuracy in bookings and documentation. A basic understanding of computer systems and ticketing software is beneficial, although training will be provided. Applicants should be adaptable and able to work in a fast-paced environment. A positive attitude and willingness to learn are essential for this role.

K9HR SOLUTIONS, Jahanvee Patel, HR Manager (+91 93134 24062 hr01@k9hr.com) is looking for a dedicated Back Office Assistant in Rajkot, India, who will support our team with various administrative tasks. This full-time role requires a graduate with 1 to 3 years of experience in a similar position.Key Responsibilities:1. Data Entry: Accurately input and update information in our databases to ensure all records are current and organized. This is essential for maintaining reliable information for the organization.2. Documentation Support: Assist in preparing, filing, and maintaining physical and digital documents. Proper documentation helps the team access important information quickly and efficiently.3. Communication: Handle incoming calls and emails, directing them to the appropriate personnel. Clear and effective communication enhances teamwork and customer satisfaction.4. Inventory Management: Monitor office supplies and place orders as necessary to keep operations running smoothly. Keeping an eye on inventory prevents delays in work processes.5. Reporting: Compile and prepare reports based on data as requested by management. This task is crucial for informed decision-making.Required Skills and Expectations:Candidates must possess strong organizational skills and attention to detail to handle multiple tasks accurately. Proficiency in Microsoft Office Suite, particularly Excel, is essential. The ideal candidate should also demonstrate good communication abilities, both written and verbal, along with a willingness to learn and adapt in a fast-paced environment. Teamwork and a proactive approach are important traits for succeeding in this role.

We are seeking an experienced Sales Manager to lead our sales team in Chakan, Pune. The ideal candidate will have 8 to 14 years of experience and a postgraduate degree. This full-time position is office-based, and we are looking for a male candidate.Key Responsibilities:1. Sales Strategy Development: Create and implement effective sales strategies to achieve company targets. You will analyze market trends and customer needs to develop plans that enhance our competitive edge.2. Team Leadership: Manage and motivate the sales team to ensure high performance. You will set clear goals, provide regular feedback, and foster a positive team environment to achieve sales objectives.3. Client Relations: Build and maintain strong relationships with key clients. You will communicate effectively to understand their needs and offer appropriate solutions, ensuring customer satisfaction and loyalty.4. Sales Forecasting and Reporting: Prepare accurate sales forecasts and reports for management review. You will analyze sales data to identify trends and adjust strategies accordingly.5. Market Research: Monitor competitors and market developments. You will gather and analyze information on alternative products and services to position our offerings effectively.Required Skills and Expectations:The ideal candidate must have exceptional communication and interpersonal skills. Strong leadership abilities are essential to guide the sales team successfully. You should possess excellent analytical skills to interpret sales data and make strategic decisions. A profound knowledge of sales principles and practices is necessary to excel in this role.

We are looking for a motivated Sales Manager with 1 to 7 years of experience to join our team in Rajouri Garden, Delhi. This role is ideal for someone who can lead sales initiatives and drive team performance.Key Responsibilities:- Lead Sales Team: Manage and mentor the sales team to achieve individual and collective sales targets, ensuring each member is motivated and equipped for success.- Develop Sales Strategies: Create and implement effective sales strategies to expand the customer base and increase market share, adjusting tactics based on performance data and market trends.- Build Customer Relationships: Establish and maintain strong relationships with clients to understand their needs and provide tailored solutions that enhance customer loyalty and satisfaction.- Monitor Sales Performance: Analyze sales metrics and prepare reports to track performance against targets, identifying areas for improvement and making recommendations as needed.- Collaborate with Other Departments: Work closely with marketing, finance, and product teams to align strategies and ensure seamless operations that support sales efforts.Required Skills:The ideal candidate should possess strong leadership and communication skills. You should have a proven track record in sales and be able to analyze data effectively. A degree in a relevant field is expected, along with a passion for meeting targets and driving results. A proactive approach to problem-solving and the ability to adapt to changing environments are essential for success in this role.

We are looking for a motivated Back Office Assistant to support our team in Anantapur, Ranchi. This entry-level position is ideal for candidates with minimal experience who are eager to learn and grow in a dynamic work environment. Key Responsibilities:- Data Entry: Accurately input and update information in databases or spreadsheets, ensuring all records are precise and organized.- Documentation: Assist in preparing, filing, and managing correspondence and company documents in an orderly manner for easy retrieval.- Customer Support: Respond to inquiries and provide support to clients and colleagues by phone or email, helping to resolve any issues promptly.- Inventory Management: Help monitor office supplies and assist in placing orders when stock runs low, ensuring the efficient operation of the office.- Administrative Tasks: Support various administrative functions, including scheduling meetings and maintaining appointment calendars, to help keep the workplace organized.Required Skills and Expectations:Candidates should possess strong attention to detail and basic computer skills, including familiarity with word processing and spreadsheet applications. Good communication skills are essential for interacting with team members and clients. A positive attitude and willingness to learn are also important for success in this role. Being punctual and reliable is crucial, as is the ability to handle basic tasks efficiently in a fast-paced office environment.

Airport Duty Manager - Job Description1. Supervise and coordinate daily airport operations to ensure smooth, safe, and efficient functioning of passenger services, ground handling, baggage, check-in, boarding, and other operational activities.2. Lead and monitor airport staff during assigned shifts, allocate duties, manage manpower requirements, and ensure that team members follow company policies, airport procedures, and service standards.3. Coordinate with airlines, ground-handling agencies, security teams, airport authorities, and other departments to maintain efficient flight operations and minimize delays or operational disruptions.4. Monitor passenger movement and service areas, identify operational issues, and take appropriate action to resolve problems quickly while maintaining a high standard of customer service.5. Handle escalated passenger complaints, operational emergencies, flight disruptions, and other critical situations professionally. Communicate with senior management and relevant departments whenever necessary.6. Ensure compliance with airport safety, security, emergency, and regulatory procedures. Conduct regular checks of operational areas and immediately report safety concerns, irregularities, or incidents to the concerned authority.7. Prepare and review shift reports, operational records, incident reports, and performance updates. Monitor flight schedules, coordinate timely turnaround activities, and ensure proper communication between departments throughout the shift.8. Support staff training and performance improvement by providing guidance, monitoring work quality, and ensuring employees understand operational procedures and customer service expectations.9. Maintain effective communication with all stakeholders and ensure that airport operations continue smoothly during peak hours, adverse situations, flight delays, and other unexpected circumstances.Key Skills: Leadership, Airport Operations, Team Management, Customer Service, Problem-Solving, Communication, Decision-Making, Safety & Security Awareness, Conflict Management, and Time Management.

We are looking for an experienced Field Sales Executive to join our team in Jhajjar, India. This role requires a motivated individual with 4 to 6 years of sales experience. The candidate will be responsible for expanding our client base and achieving sales targets.Key responsibilities include:1. Customer Acquisition: Identify potential clients and present our products and services effectively to convert leads into sales.2. Sales Presentations: Conduct on-site demonstrations and presentations tailored to meet the specific needs of clients, highlighting the benefits of our offerings.3. Market Research: Analyze market trends and customer feedback to identify new sales opportunities and adjust strategies accordingly.4. Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and loyalty to foster long-term partnerships.5. Reporting and Analysis: Prepare detailed sales reports indicating performance against targets and key insights for management to guide strategic decisions.The ideal candidate will possess strong communication and negotiation skills, enabling them to engage confidently with clients. A solid understanding of the sales process and the ability to work independently in a fast-paced environment is essential. Additionally, proficiency in using CRM software and tools to track sales performance and manage client information is expected. A post-graduate degree is required to ensure a strong foundation for understanding business concepts and sales methodologies.

We are looking for a dedicated Office Assistant to support our daily operations in Nashik. The ideal candidate should have 1 to 3 years of experience and be comfortable working full-time in an office environment.Key Responsibilities:- Administrative Support: Assist with daily office tasks, including filing, scanning, and managing documents to keep the office organized.- Communication Handling: Answer phone calls and emails, responding to inquiries and directing them to the appropriate staff members in a timely manner.- Scheduling: Help coordinate meetings and appointments, ensuring that all necessary arrangements are in place for smooth operations.- Data Entry: Maintain and update records in company databases, ensuring accuracy and timeliness of information.- Supplies Management: Monitor and order office supplies as needed, making sure that the office is well-stocked and ready for daily activities.Required skills and expectations include:- Organizational Skills: A strong ability to prioritize tasks and manage time effectively to meet deadlines.- Communication Skills: Excellent verbal and written communication abilities to interact professionally with team members and clients.- Team Player: Willingness to work collaboratively with colleagues and support various departments as needed.- Technical Proficiency: Basic knowledge of office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and other essential tools.- Attention to Detail: A keen eye for detail to ensure tasks are completed accurately and efficiently. If you possess these skills and have a proactive attitude, we encourage you to apply and join our dynamic team!

We are seeking a Sales Manager to join our team in Chandigarh. In this full-time role, you will focus on driving sales and growing our customer base. Candidates with experience ranging from fresh graduates to those with six years in sales are encouraged to apply.Key Responsibilities:- Develop Sales Strategies: Create effective plans to boost sales by identifying target markets and customers' needs.- Build Client Relationships: Establish and maintain strong relationships with clients to foster loyalty and repeat business.- Analyze Market Trends: Monitor industry trends and competitor activities to adapt strategies accordingly and stay competitive.- Lead Sales Team: Manage and motivate your sales team to achieve their targets and improve overall performance.- Prepare Sales Reports: Regularly generate reports on sales metrics and present findings to senior management for strategic decision-making.Required Skills and Expectations:Candidates should have excellent communication and interpersonal skills to effectively engage with clients and colleagues. A strong understanding of sales principles and customer service practices is essential. Proficiency in using sales software and tools is preferred. The ideal candidate will be proactive, goal-oriented, and able to work independently in a fast-paced office environment. A keen ability to analyze data and derive actionable insights will be beneficial to enhance sales performance.

A Bancassurance Sales Manager drives insurance product sales through banking partner networks by managing partner relationships, hitting revenue targets, and training bank staff. Role OverviewBancassurance involves selling insurance policies life insurance through a partner banks branch network. As a Sales Manager, you act as the bridge between the insurance company and the partner bank. Key Responsibilities Relationship Management: Build strong, daily working bonds with bank branch managers, tellers, and relationship officers to promote insurance offerings. Sales Target Achievement: Drive cross-selling and up-selling of insurance policies to the banks existing and walk-in customer base to meet monthly and annual business goals. Staff Training: Train bank employees on insurance products, sales pitches, and regulatory guidelines so they can confidently recommend policies. Lead Conversion: Assist bank staff in closing high-value sales, conducting joint client meetings, and processing customer leads efficiently. Operations and Service Support: Coordinate with internal operations teams to ensure smooth policy issuance, renewals, and claims registration for bank clients. Requirements and Qualifications Education: A bachelor's degree in any discipline (an MBA in marketing or finance is often preferred). Experience: 1 to 6 years of proven experience in Life Insurance) sales, specifically in bancassurance or life insurance. Skills: Strong communication, negotiation, interpersonal abilities, and comfort working toward strict sales metrics.

A Bancassurance Sales Manager drives insurance product sales through banking partner networks by managing partner relationships, hitting revenue targets, and training bank staff. Role OverviewBancassurance involves selling insurance policies life insurance through a partner bank

We are seeking a motivated Airlines Executive to join our team in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the airline industry and customer service. The successful candidate will help enhance the travel experience for our customers.Key Responsibilities:1. Customer Service: Assist passengers from check-in to boarding, addressing inquiries and resolving issues to ensure a smooth travel experience.2. Ticketing and Reservations: Manage ticket bookings and changes, ensuring accuracy in transactions and helping customers understand their travel options.3. Flight Information: Provide up-to-date information on flight schedules, delays, and cancellations, maintaining communication with both customers and airline staff.4. Documentation: Ensure all necessary travel documents are in order, helping customers with identification, visas, and any paperwork required for travel.5. Collaboration: Work closely with other teams such as ground staff and guest services to maintain high service standards and operational efficiency.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with customers and colleagues. Strong problem-solving abilities are essential for addressing travel-related issues. Attention to detail is crucial for accurate ticketing and documentation. The ideal candidate is enthusiastic, adaptable, and ready to work in a fast-paced environment, with a commitment to providing exceptional service. A positive attitude and the ability to work well under pressure are also highly valued.

Position Title: Sales HeadIndustry: Fashion & TextileDepartment: Sales & Business DevelopmentReporting To: Director / CEOJob Summary:The Sales Head will be responsible for leading and managing the overall sales strategy,driving revenue growth, expanding market presence, and building strong relationships withclients in the fashion and textile industry. The role requires a dynamic leader with deepindustry knowledge, strong networking skills, and a proven track record in sales leadership.Key Responsibilities:1. Sales Strategy & Planning:- Develop and implement effective sales strategies to achieve business targets.- Identify new market opportunities and expand the companys customer base.- Set sales targets and monitor performance against goals.2. Team Management:- Lead, mentor, and manage the sales team to achieve high performance.- Conduct regular training and development programs.- Monitor team productivity and provide performance feedback.3. Business Development:- Build and maintain strong relationships with key clients, distributors, and retailers.- Identify new business opportunities in domestic and international markets.- Negotiate contracts and close high-value deals.4. Market Analysis:- Analyze market trends, customer needs, and competitor activities.- Provide insights and recommendations to improve product positioning.5. Revenue & Profitability:- Drive revenue growth and ensure profitability of sales operations.- Monitor pricing strategies and margins.6. Coordination:- Work closely with production, design, and supply chain teams to ensure timely delivery.- Align sales strategies with marketing initiatives.7. Reporting:- Prepare sales reports, forecasts, and performance analysis.- Present updates to senior management.Key Requirements:- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred).- 8-15 years of experience in sales, with at least 3-5 years in a leadership role in thefashion/textile industry.- Strong understanding of fabrics, garments, and market trends.- Excellent communication, negotiation, and leadership skills.- Ability to travel as required.Key Skills:- Strategic Thinking- Leadership & Team Management- Client Relationship Management- Negotiation Skills- Market Analysis- Result-Oriented ApproachLocation:- As per company requirement

As part of standardizing our sales and ensuring consistent performance across the department, we are outlining the key working procedures, responsibilities, and evaluation parameters applicable to sales. 1. Key Responsibilities (KRAs)1.1 Sales Management & Strategy Develop and execute effective sales strategies for the entire product portfolio. Identify new business opportunities and key accounts to drive revenue growth. Conduct competitor analysis and monitor market trends to refine sales tactics and approach.1.2 Client & Account Management Build and maintain strong relationships with clients, partners, and vendors. Negotiate and close high-value deals in alignment with company objectives. Ensure high levels of client satisfaction through regular follow-ups, proactive engagement, and timely support.1.3 Sales Reporting & AnalyticsAll sales persons must maintain and share the following reports on time: Daily Sales Update: To monitor daily performance Weekly Sales Report: Highlight lead conversions, challenges, and progress on ongoing deals.(By Saturday 7PM) Monthly Sales Report: Detailed analysis of KPIs, targets vs. achievements, revenue insights, and strategies.(by last working day 7PM)Reports should be shared as per the prescribed formats and timelines.Each report must be sent via email, CCing all key stakeholders (reporting manager, operations, and accounts).Additionally, ensure that CRM systems and dashboards are updated daily for data accuracy and analytics.1.4 Team Leadership & Training Senior members are expected to mentor new or junior sales executives. Regular team training sessions will be conducted to improve sales skills and product knowledge. KPIs will be set individually, and performance evaluations will be carried out periodically.

We need a ZSM-NORTH ZoneBased at : DelhiExperience: (a) Minimum 12-15 years in general trade functions with reputed FMCG organizations, out of which the last 3-5 years should be working as a ZSM(b) Exposure to the confectionery industry will be an added advantage, but not mandatory. (c) In-depth knowledge of the entire NORTH INDIA Educational Qualification: Graduate. MBA will be an added advantage, but not mandatory. Skill Set Required:Ability to manage and lead a sales team Possessing strong leadership qualitiesDevelop and implement effective sales strategies for NORTH INDIAGood interpersonal and communication skillsA quick learner & an immediate decision makerA focussed go-getter & an absolutely target achievement drivenFriendly with Microsoft Office SuiteHave handled new product launches in the past Monitor and analyze sales performance metricsKey Responsibility Areas (KRAs): 1. Target achievement 2. Team leadership and development 3. Sales process and strategy 4. Performance tracking and reporting Candidate must be from FMCG industry. Interested candidates can contact us on 9716018174 or Email at srexpertservices@gmail.com

We are seeking a Ticketing Manager to oversee ticket sales and customer service in our Jaipur office. This role is ideal for candidates with a passion for travel and excellent organizational skills. Key Responsibilities:1. Manage Ticket Sales: You will handle the sale of tickets for various travel services, ensuring accuracy and efficiency in processing transactions.2. Coordinate with Customers: Communicating with customers to understand their travel needs and offer suitable ticket options will be essential in this role.3. Maintain Records: You will keep detailed records of ticket sales, customer interactions, and inventory to ensure all information is up to date.4. Provide Customer Support: Assisting customers with inquiries, changes, and complaints about their travel arrangements will be part of your daily tasks to ensure customer satisfaction.5. Collaborate with Team: Working closely with travel agents and other team members to streamline processes and resolve issues effectively will be important.Required Skills and Expectations:Candidates should have strong communication skills and a friendly demeanor to engage effectively with customers. Attention to detail is essential for accurate ticket processing. Basic computer skills, such as familiarity with ticketing software and online booking systems, will help in daily tasks. A positive attitude and the ability to work in a fast-paced environment are also important for success in this role. Experience in customer service or travel-related roles will be an advantage, though not mandatory.

As an Airport Representative in Lucknow, you will be the first point of contact for travelers, helping ensure a smooth and pleasant airport experience. This role is ideal for those who enjoy interacting with people and providing excellent customer service. Key Responsibilities:- Greeting Passengers: Welcome travelers as they arrive at the airport, providing them with essential information and assistance.- Assisting with Check-In: Help passengers with the check-in process, guiding them on the necessary steps and requirements for their flights.- Providing Information: Answer questions about flight schedules, baggage policies, and airport services, ensuring passengers are well-informed.- Resolving Issues: Address any problems or concerns that passengers may encounter, offering solutions or directing them to the appropriate personnel.- Maintaining Communication: Collaborate with airline staff and other airport personnel to ensure timely and effective communication regarding passenger needs and flight operations.Required Skills and Expectations:Candidates should be friendly and approachable, with strong communication skills. A customer-focused attitude is essential, as you will interact with diverse individuals daily. Attention to detail is crucial for accurately providing information and assisting with check-in processes. Ability to work in a fast-paced environment and handle stressful situations calmly is also important. We welcome applicants with 0 to 5 years of experience; a minimum of a 12th-grade education is required. A passion for helping others will be key to your success in this role.

As an Airport Passenger Service Associate, you will play a vital role in ensuring a positive experience for travelers at the airport. Your key responsibilities will include:- Greeting Passengers: You will warmly welcome passengers as they arrive at the airport, helping them feel comfortable and recognized.- Check-In Assistance: You will guide travelers through the check-in process, ensuring they have the necessary documents and helping them with luggage when needed.- Providing Information: You will answer questions from passengers regarding flight schedules, terminal facilities, and airport services, helping them navigate the airport efficiently.- Handling Complaints: You will assist in resolving any issues or complaints travelers may have, ensuring they receive the appropriate support and solutions promptly.- Coordinating with Airline Staff: You will collaborate with airline personnel to streamline services and maintain effective communication for seamless passenger flow.Required skills and expectations include having a friendly and positive attitude, excellent communication skills to interact effectively with diverse passengers, and the ability to work in a fast-paced environment. You should be adaptable and capable of handling stressful situations calmly. Attention to detail is crucial for managing passenger information accurately. A high school diploma is required, and prior customer service experience is preferred but not mandatory, making this role suitable for both fresh graduates and those with up to five years of experience.