Customer Relationship Manager Female 12th Pass Jobs in Nashik

A Customer Relationship Management (CRM) job, often titled CRM Manager or Client Relationship Manager, is a critical role focused on maximizing customer satisfaction, loyalty, and long-term value to the company. This role acts as the primary bridge between the organization and its customers, using data and strategy to ensure a consistent and positive customer experience. Primary Goal of a CRM RoleThe core objective is to develop and implement strategies that enhance the company's relationships with its customers to drive customer retention, reduce churn, and identify opportunities for upselling and cross-selling. Key ResponsibilitiesThe specific duties of a CRM professional often blend strategic, analytical, and hands-on tasks:Relationship Management & CommunicationPrimary Point of Contact: Serve as the main liaison for key clients, addressing inquiries, concerns, and complaints promptly and efficiently.Relationship Building: Establish and maintain strong, profitable, and long-lasting relationships with customers to foster loyalty.Customer Advocacy: Monitor customer satisfaction (e.g., via surveys and feedback) and act as the customer's voice internally to drive product and service improvements.Strategy & Data AnalysisCRM Strategy Development: Design and execute holistic CRM strategies (e.g., email marketing, loyalty programs, lifecycle campaigns) that align with business goals.Data Utilization: Collect, analyze, and interpret customer data (behavior, trends, purchasing history) from the CRM system to gain actionable insights.Segmentation & Targeting: Segment the customer base for targeted communications and personalized engagement campaigns.Performance Reporting: Track and report on key metrics and KPIs, such as customer lifetime value (CLV), churn rate, and campaign ROI, to senior management.System & Process ManagementCRM System Oversight: Oversee the implementation, maintenance, and daily operation of the CRM software (e.g., Salesforce, HubSpot), ensuring data integrity and optimal functionality.Cross-Functional Collaboration: Work closely with the Sales, Marketing, and Product Development teams to ensure a cohesive and effective customer journey across all touchpoints.Training: Provide training and support to internal teams (Sales/Support) on the effective use of the CRM system and best practices for customer engagement.

ResponsibilitiesSetting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.Dealing with people of different backgrounds and temperaments.Solving customer issues and complaints.Planning strategies for customer care and conflict resolution.Cross-selling products and services to the customer.Advising customers on cost-effectiveness.Overseeing the activities of the sales team.Offering exceptional customer service to customers.Negotiating agreements with customers.RequirementsBachelors degree in Business Administrator, Marketing or a relevant field.3 years of experience working as a Customer Relationship Manager or a similar role in the customer service department.Demonstrate the ability to work in teams and independently.Excellent organizational and interpersonal skills.Outstanding oral and written communication skills.Good customer service skills.Exceptional negotiation and sales skills.Proficiency in Microsoft Office Tools.Sound knowledge of the companys products and services.Ability to maintain sensitive and confidential information.Excellent presentation skills.

we are looking for Customer Relationship Officer. Field work job, Knowledge of field work process, Collection, disbursement , Loan Process.

Position : CRO / Sr. CRO(Customer Relationship Officer)Location : NashikExperience : Minimum 2 years of field sales in Logistics industries or relevant.Salary : Upto 3 Lacs + ESIC + PF + Incentives.ROLES AND RESPONSIBILITIES :- Responsible for driving the business development for commerce / Services products in the specific region. Leadthe complete cycle of new customer acquisition, on boarding and service delivery. Responsible for achievement of the product wise financial metrics for the specific region. Executing seamlessly the key initiatives focused on improving revenue penetration in existing customers & retention. Driving the margins from the onboarded customers and improving the profitability. Visiting 8-10 clients every day as per the requirement. Selling Services Line product portfolio to FO1)Fast Tag2) GPS Tracker 3)Fuel CardsBASIC REQUIREMENTS :- Must have bike/two wheelerDriving licenceGraduation Certificates Address & ID proof documents.Bank Passbook