Customer Relationship Manager 12th Pass Jobs in Nashik

As a Back Office Assistant, your responsibilities will include providing administrative support to ensure efficient operation of the office. You will be responsible for handling customer inquiries and complaints, maintaining customer relationships, and managing the communication system. You will also assist with general office management tasks such as organizing and maintaining files, scheduling appointments, and managing office supplies.To excel in this role, you should possess strong computer skills and be proficient in Microsoft Word and Excel. You should have excellent communication skills.

As a Relationship Manager, you will be responsible for building, nurturing, and expanding long-term relationships with a portfolio of assigned clients. Your primary goal will be to understand their evolving needs, provide tailored solutions, cross-sell relevant products/services, and ensure high levels of client satisfaction and retention. This role requires exceptional interpersonal skills, a strong client-first approach, and a deep understanding of [your industry/products/services].ResponsibilitiesClient Portfolio Management:Manage and grow a dedicated portfolio of existing clients, understanding their unique needs, goals, and challenges.Conduct regular reviews and meetings (both virtual and in-person) with clients to assess their current situation and identify new opportunities.Act as the primary point of contact for all client inquiries, ensuring timely and effective resolution of issues.Needs Assessment & Solution Provision:Proactively assess client needs through in-depth conversations and analysis.Recommend and present appropriate products, services, or solutions that align with their requirements and add value.Collaborate with internal teams (e.g., product, operations, sales) to customize solutions and ensure seamless delivery.Cross-selling & Upselling:Identify opportunities to cross-sell and upsell additional products or services to existing clients based on their evolving needs.Achieve revenue and client retention targets for your assigned portfolio.Market Intelligence & Feedback:Gather and analyze client feedback, market trends, and competitor activities to inform internal strategy and product development.Communicate client insights and market intelligence effectively to relevant internal departments.Documentation & Reporting:Maintain accurate and up-to-date records of all client interactions, communications, and account activities in the CRM system.Prepare and submit regular reports on client portfolio performance, sales activities, and forecasts to management.Compliance & Ethics:Ensure all client interactions and transactions comply with company policies, industry regulations, and ethical standards.

we are looking for Customer Relationship Officer. Field work job, Knowledge of field work process, Collection, disbursement , Loan Process.

Position : CRO / Sr. CRO(Customer Relationship Officer)Location : NashikExperience : Minimum 2 years of field sales in Logistics industries or relevant.Salary : Upto 3 Lacs + ESIC + PF + Incentives.ROLES AND RESPONSIBILITIES :- Responsible for driving the business development for commerce / Services products in the specific region. Leadthe complete cycle of new customer acquisition, on boarding and service delivery. Responsible for achievement of the product wise financial metrics for the specific region. Executing seamlessly the key initiatives focused on improving revenue penetration in existing customers & retention. Driving the margins from the onboarded customers and improving the profitability. Visiting 8-10 clients every day as per the requirement. Selling Services Line product portfolio to FO1)Fast Tag2) GPS Tracker 3)Fuel CardsBASIC REQUIREMENTS :- Must have bike/two wheelerDriving licenceGraduation Certificates Address & ID proof documents.Bank Passbook

Job Title: Client Relationship Executive (Telecaller) / Telemarketing Executive / Customer Service Executive (Voice) / Inside Sales ExecutiveDepartment: Customer Service / Sales / Client Relations / OperationsReports To: Team Leader / Customer Service Manager / Sales ManagerLocation: Nashik, Maharashtra, India (This role is primarily based in an office/call center environment in Nashik, working from a dedicated workstation).Job Summary:We are seeking an energetic, articulate, and customer-centric Client Relationship Executive (Telecaller) to join our team in Nashik. The ideal candidate will be responsible for engaging with our clients primarily over the phone, building positive relationships, addressing inquiries, providing information about our products/services, and ensuring high levels of customer satisfaction. This role is crucial for delivering excellent service and supporting our client engagement efforts.Key Responsibilities:Client Communication & Engagement:Make outbound calls to prospective or existing clients (for telemarketing/inside sales) ORHandle inbound calls from clients seeking information, support, or making inquiries (for customer service).Engage with clients in a professional, polite, and empathetic manner to understand their needs or provide necessary information.Build and maintain positive client relationships through effective communication and follow-up.Information Provision & Query Resolution:Provide accurate and comprehensive information about company products, services, offers, and policies.Efficiently resolve client queries, complaints, and concerns over the phone, escalating complex issues to the appropriate department/manager when necessary.Guide clients through problem-solving steps or relevant processes.Sales & Lead Generation (if applicable):Promote and explain products or services to potential clients over the phone.Identify sales opportunities and generate qualified leads for the sales team.Achieve daily/weekly/monthly targets for calls, conversions, lead generation, or sales.Handle objections professionally and persuasively.Data Management & Reporting:Maintain accurate and detailed records of all client interactions, inquiries, and outcomes in the CRM system or designated software.Ensure data confidentiality and integrity.Prepare and submit daily/weekly reports on call activities and outcomes.Adherence to Quality & Process:Adhere to established call scripts, guidelines, and quality assurance standards.Maintain a high standard of call quality and professionalism.Stay updated with product knowledge, company policies, and any new service offerings.