Call Quality Analyst Female Graduate Jobs in Gurgaon

Job Title: Quality Analyst/TrainerJob SummaryWe're seeking an experienced Quality Analyst/Trainer to join our team. The successful candidate will be responsible for evaluating and improving the quality of our customer service, sales, or technical support processes. Additionally, this role will involve training and coaching team members to enhance their skills and knowledge.Key ResponsibilitiesQuality Analysis1. Monitor and Evaluate: Monitor and evaluate customer interactions (calls, emails, chats) to assess quality and identify areas for improvement.2. Develop Quality Standards: Develop and maintain quality standards, processes, and procedures to ensure consistency and excellence.3. Conduct Audits: Conduct regular audits to ensure compliance with quality standards and identify opportunities for improvement.Training and Coaching1. Design Training Programs2. Coach and Mentor3. Develop Training MaterialsCollaboration and Reporting1. Collaborate with Teams2. Provide Feedback3. Report on Quality MetricsRequirements1. Experience: 2+ years of experience in quality analysis, training, or a related field.2. Analytical Skills: Strong analytical and problem-solving skills to identify areas for improvement.3. Communication Skills: Excellent communication and interpersonal skills to train, coach, and mentor team members.4. Technical Skills

1) Monitor inbound and outbound calls and emails.2) Performs call monitoring and provides trend data, quality reports, and feedback to the operation team.3) Participates in the design of call/email monitoring formats and qualitystandards.4) Perform other duties as assigned.

QA & Trainer Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer. The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures Solid Time Management Skills Must Be Self-Motivator And Self-Starter; 2-3 Years Call Center Experience If Collection The Good For Us Excellent Verbal, Written And Interpersonal Communication Skills Coordinates And Facilitates Call Calibration Sessions For Call Center Staff Prepares And Analyzes Internal And External Quality Reports For Management Staff Review

Hi All, Great Opportunity to work with leading BPO firm!!Please see below positions for Gurgaon Location (100% onsite):Human Resource Manager- 5+ yearsInterested can share their resumeNotice Period: 15 - 30 Days or Immediate Joiners.References are highly appreciated.Thanks,FindExcellence