Array ( [0] => call-monitoring [1] => chennai ) Call Monitoring Fresher Jobs in Chennai | Latest Vacancies
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Call Monitoring Fresher Jobs in Chennai

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Hiring For B.A Freshers - Director Information Technology

Hoopoe Infoedge Pvt Ltd

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Chennai
Outbound Calls Call Monitoring Information Technology Desktop Support Rejection Analysis
We're Hiring: Designation: IT Admin IT SupportSalary: 19,000- 20,000 Per monthWorking Days- Monday- SaturdayShifts: 9:30 AM- 6:00 PMJob Type: Full-TimeLocation: Madhavaram, ChennaiJob Overview:We are hiring a IT Admin to support our Desktop Support Engineers and Flex Teams. The role involves handling calls/emails, coordinating service requests, managing incoming parts, and assisting with RTV (Return to Vendor) rejection processes.Key Responsibilities:Handle inbound calls and emails from Flex Teams and clients.Assign and coordinate tasks with Desktop Support Engineers.Log and update service requests/tickets.Receive and record incoming hardware parts.Manage part replacements and handle RTV rejection cases.Prepare basic reports and maintain documentation.Requirements:Any graduate (freshers welcome).Good communication and coordination skills.Basic computer knowledge; familiarity with IT hardware is a plus.Ability to multitask and manage follow-ups.Benefits:Training providedGrowth opportunities in IT coordination and supportInterested candidates can contact HR- 7200585283
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Support Technician Fresher

Cistron Systems private Limited

  • 0 - 2 yrs
  • 3.8 Lac/Yr
  • Chennai
Service Maintenance Call Monitoring Report Maintenance Call Logging
Roles and responsibilities: Receive service calls from the customers through IVR and lodge service complaints in our system. Allocate service calls received from the customers to the respected service managers. Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT. Ensure that the calls are assigned to the service engineers available where field service is required. Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls. Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched. Maintain TAT for all calls. Follow up and keep a track of AMC and CMC of the customers with service team. To get feedback from the customers post service closure. TO make report on spares, service, AMC & CMC income. To provide AMC, CMC and warranty lost data. To provide details of delayed calls and engineers performance.
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