Airport Ground Staff Female 10th Pass Jobs in Thoothukudi

As an Airport Ground Staff member, you will play a vital role in ensuring smooth airport operations and excellent customer service. Your responsibilities will include:- **Passenger Check-In Assistance**: Help passengers with the check-in process, ensuring all necessary documents are processed efficiently for a hassle-free travel experience.- **Baggage Handling**: Oversee the loading and unloading of luggage, ensuring that all bags are handled with care and delivered to the correct destination.- **Customer Service Support**: Provide friendly and helpful assistance to passengers, addressing their inquiries and resolving any issues that may arise during their travel journey.- **Ticket Verification**: Verify passenger tickets and identification, ensuring compliance with safety and security regulations before boarding.- **Emergency Response Coordination**: Be prepared to assist in emergencies by following safety protocols and guiding passengers to safety.For this position, we are looking for candidates with the following skills and expectations:- **Strong Communication Skills**: You must be able to communicate clearly and effectively, both verbally and in writing, to interact positively with passengers and colleagues.- **Team Player**: A collaborative attitude is essential, as you will work closely with other staff members to ensure efficient operations.- **Attention to Detail**: You should be able to handle various tasks with precision to maintain high standards in service and safety.- **Willingness to Learn**: As a fresher, a positive attitude towards learning new skills and adapting to a dynamic environment is essential. Candidates must have completed at least the 10th standard and be ready to work full-time in an office setting in Thoothukudi.

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

As a Ground Staff member, your responsibilities will include ensuring the safety and security of passengers and airport personnel, handling baggage and cargo, directing aircraft on the tarmac, and providing excellent customer service to all passengers. You will need excellent communication skills to effectively communicate with passengers and other airport personnel. Customer service skills are essential as you will be interacting with passengers and assisting them with their travel needs.

Dear Candidate, Greeting for the day DESIGNATION :- 1.AIR-TICKETING OFFICER2.PASSPORT CHECKING OFFICER3.RESERVATION OFFICER4.RAMP OFFICER 5.DUTY MANAGER 6.CUSTOMER SERVICE ASSOCIATE7.CABIN CREW**SALARY:-30k TO 35k +CAB +MEALS ADVANTAGES- >We are Hiring for the jobs for the position of Air Ticketing /Ground Staff /Cabin Crew / Maintenance Engineer Perks : 1.PF + ESI 2.Over Time with Accommodation 3.Good Communication Skills & pleasing personality 4.Educational Qualification : 10th & 12th pass or above