Airport Executive 10th Pass Jobs in Durgapur

As an Airport Executive, you will play a crucial role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities include:- **Customer Assistance:** Help passengers with inquiries, check-in procedures, and baggage handling to ensure they have a pleasant experience at the airport.- **Flight Coordination:** Assist in managing flight schedules, updating travelers about delays or cancellations, and ensuring timely boarding of passengers.- **Safety Compliance:** Ensure that all safety protocols and regulations are followed to maintain a secure environment for passengers and staff.- **Lost & Found Management:** Manage lost and found items by recording them and assisting passengers in reclaiming their belongings.- **Communication:** Liaise with various departments like security, ground staff, and airline representatives to facilitate effective communication.- **Documentation:** Maintain records related to passenger activities and airport operations for reporting and reference purposes.For this role, we expect candidates to possess strong communication skills to interact effectively with passengers and team members. A customer-oriented attitude is essential to provide the best service. Since this is an entry-level position, previous experience is not necessary, but a willingness to learn and adapt in a fast-paced environment is crucial. Candidates must have completed at least the 10th grade and be comfortable working in an office setting. Flexibility in working hours is important, as airport operations can vary.

As an Air Export Executive, you will play a vital role in the logistics and transportation of goods. Your work will primarily involve handling air exports, ensuring timely and efficient processing of shipments.- **Coordinate Shipments**: Manage all aspects of air export shipments, including booking flights, preparing necessary documentation, and ensuring compliance with regulations.- **Customer Communication**: Interact with clients to provide updates on their shipments, address concerns, and offer solutions to any issues that may arise.- **Documentation Handling**: Prepare and manage export documents such as Air Waybills, customs declarations, and commercial invoices to ensure compliance with shipping laws.- **Liaise with Airlines**: Work closely with airline representatives to secure the best rates and schedules for shipments, ensuring timely delivery to clients.- **Monitor Shipments**: Track the status of outgoing shipments to ensure they are delivered on time and address any delays with appropriate solutions.- **Maintain Records**: Keep accurate records of all transactions and correspondence related to air exports for easy access and compliance purposes.For this position, a minimum education of 10th grade is required, along with a willingness to learn and grow within the logistics field. Strong communication skills are important for effective client interaction, and attention to detail is crucial for documentation accuracy. The ideal candidate should have basic computer skills and the ability to work in a fast-paced environment. A proactive attitude and teamwork abilities will also contribute to your success in this role.

As an Airport Ground Staff member, you will play a vital role in ensuring smooth operations at the airport. Your primary duties will include the following:- **Check-in Assistance**: You will help passengers with check-in procedures, including issuing boarding passes and tagging luggage, ensuring they have a seamless start to their journey.- **Baggage Handling**: You will assist in loading and unloading luggage from aircraft, following safety protocols to prevent damage and ensure timely transfer.- **Customer Service**: You will respond to passenger inquiries and provide information about flights, gate changes, and other airport services, ensuring a positive experience for travelers.- **Coordination with Airlines**: You will work closely with airline representatives and other staff to facilitate smooth operations and communicate important information regarding flights and passengers.- **Safety and Security Checks**: You will conduct thorough checks to ensure compliance with safety regulations, helping to maintain a secure environment for passengers and staff.To succeed in this role, you should possess strong communication skills to interact effectively with passengers and colleagues. A focus on customer service is essential, as is the ability to work in a fast-paced environment. Attention to detail and a team-oriented mindset are crucial. Basic computer skills are also beneficial for handling check-in systems and managing passenger information. A willingness to learn and adapt is important, especially for those with limited experience in the industry.

- Customer Service: Provide excellent customer service to passengers by assisting with check-in, baggage handling, boarding, and resolving any inquiries or issues.- Ground Handling: Assist in ground operations such as marshalling, towing, refueling, and guiding aircraft to their gates.- Ground Staff Activities: Perform various tasks on the ground including maintaining cleanliness in the terminal, loading/unloading luggage, and assisting passengers with special needs.- Hard Working: Ability to work efficiently under pressure, handle multiple tasks simultaneously, and adhere to strict deadlines.- Airport Cargo: Assist in handling and transporting cargo safely and efficiently.- Grooming: Maintain a professional appearance by adhering to grooming standards set by the airline.- Basic Computer Skills: Ability to navigate basic computer programs and systems for data entry and communication purposes.- Aviation: Understand the basics of aviation industry operations and safety protocols.- Good Communication Skills: Ability to communicate effectively with passengers, colleagues, and superiors in a clear and concise manner. Expectations:- Must be a 12th pass candidate with a willingness to learn and work hard.- Should be able to work in a fast-paced environment and adapt to changing situations quickly.- Must possess a positive attitude and be a team player.- Should be punctual, responsible, and able to follow instructions accurately.- Ability to work in shifts, including nights, weekends, and holidays.

Hiring for 40 Ground Staff Executive Jobs in Kolkata, Darjeeling, Siliguri, Asansol, Howrah, Durgapur, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, BDS, B.Sc with Good knowledge in Housekeeping, Air Ticketing, Airport Operation, Internal Communication, Aviation, Aviation Security, Ground Staff Activities, Ground Handling, Cargo Handling, Airport Cargo etc.

Airport Ground Staff are responsible for ensuring the smooth operation of airport activities on the ground. They assist in various functions such as passenger check-in, baggage handling, aircraft marshalling, and overall customer service. Key responsibilities of Airport Ground Staff include:- Greeting and assisting passengers at check-in counters- Checking passenger tickets and luggage- Directing passengers to their designated gates- Ensuring the safe loading and unloading of baggage onto aircraft

Hiring for 70 Airlines-Ground Staff- Airport Jobs Jobs in Kolkata, Behala, Kolkata, Bhubaneswar, Balasore, Cuttack, Howrah, Durgapur, Raipur, Chhattisgarh, Ranchi, Patna, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Bachelor of Hotel Management, Other Bachelor Degree with Good knowledge in Ground Staff, Cabin Crew, freshers, Utilities, Hospitality Executive etc.

Airport ground staff work in the aviation industry, performing a variety of tasks to ensure the safety and comfort of passengers. Their duties include: Check-inChecking in passengers for their flights, rebooking or redirecting passengers with delayed or canceled flights, and providing updates to passengers waiting in the lobbies BaggageChecking in and tagging baggage, loading and unloading baggage, and ensuring that all baggage is delivered TicketsIssuing tickets to passengers, managing ticketing systems, and handling ticketing-related queries ReservationsTaking reservations from passengers, confirming flight and meal reservations, and making airline reservations Passenger assistanceAssisting passengers with special needs, disabilities, or small children, answering questions, providing directions, and helping passengers get on and off the plane Cabin servicesStocking meals, water, and refreshments in the aircraft, ensuring the aircraft is clean, and performing cabin services to ensure that passengers are comfortable SecurityScreening passengers and luggage for security purposes Flight operationsPlanning, monitoring, and controlling airline flight operations, ensuring that flights are on-time, and indicating to the pilots which taxi spots they should use after the plane has landed

Dear Sir/Ma'amGreetings of the day !!!This is to inform you that we do have the job openings for fresher and experience Candidates for the profiles Ground Staff,Responsibilities:Creating accurate project specificationsDesigning engineering experimentsCreating technical reports for customersCompleting regulatory documents concerning safety issuesFinishing projects on time and within budgetCommunicating with clients and coworkers about analysis resultsEligibility Criteria:Indian national between 18 to 30 yearsMinimum Qualification:10+2 and GraduateFluent in English and HindiWell-groomed with a clear complexionMature and positive with strong interpersonal and communication skillsDepartment: Freshers / ExperienceIndustry: Airlines / Aeronautical/ Engineering.For any clarifications please feel free to contact:

Dear all Candidate... qualifications 10 Passpost Airlines Caa, Ground Handling, Tag Boy. salary 20-25k Month

Greeting and Assisting Passengers:Welcome passengers to the check-in area with a friendly and professional demeanor.Assist passengers with the check-in process, answering questions, and providing guidance as needed.Provide information about flight details, boarding procedures, baggage allowances, and other relevant information.2. Document Verification:Verify passengers' travel documents, including passports, visas, boarding passes, and any other required documentation.Ensure that passengers have the necessary documentation for their destination and comply with airline and immigration requirements.Check identification to ensure that passengers are the rightful holders of their travel documents.Fresher or experienced applicant can applyBenefit- salary +Allowances+Incentive+P.F+E.S.ISalary - 20000/- to 38000/- INR

NOW VACANCY ARE OPENED FOR AIRPORT JOB.SO INTERESTED CANDIDATES BOTH CAN APPLY HERE. Male & Female both apply.QUALIFICATION - 12th/Graduate/Diploma.Age Limits-18 to 40 years(male) & 18 to 30 years(female).Skill-Good communication skill & pleasing personality .Job type- Full time.Job Hours-8 hours.Job Location-Kolkata with Pan india..Salary-15 k to 30 k /- per month Benefits -e.s.i +p.f +o.t +increment +cab facility(as per company norms)

NOW ARE VACANCY OPENED FOR AIRPORT JOB.SO INTERESTED CANDIDATE BOTH CAN APPLY HERE.Male & Female both apply.QUALIFICATION - 12th/Graduate/Diploma. Age Limits-18 to 35 years(male) & 18 to 27 years(female) .Skill-Good communication skill & pleasing personality..Job type- Full time..Job Hours-8 hours.Job Location-Kolkata with Pan india.Salary-15 k to 30 k /- per month Benefits - + + +increment +cab facility(as per company norms)

Ground crew or ground staff work in the aviation industry where they are engaged in various roles at the airport. Ground staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets.

Hiring for 12 Airport Utility- Ground Staff Jobs in 0Durgapur, Kolkata, for Freshers,Required Educational Qualification is : Higher Secondary,Secondary School,Other Bachelor Degree,Post Graduate Diploma with Good knowledge in Ground Staff etc.

*Fresh Opportunity (Airport Ground Department)*We are Hiring for Ground Handling Operation for Kolkata, Hyderabad & Bangalore.No of Opening: 55 (Male & Female)Age: 18 27 Qualification: HS Pass + GraduatePF + ESI +OT + Free Airlines TicketSalary: 26K 34KGround Staff Job Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Selling airline tickets. Stocking aircraft with refreshments. Cleaning aircraft after flights. Assisting disabled passengers and those with small children. Providing information to passengers.

Require candidates for -Ground Staff/ Ticket counters staff at AirportsEligibility- M/F 10+2 or Any Stream Graduates/final year/ Pleasing Personality ,Good Communication skills Basic computer knowledgeJob responsibilities- Greet and welcome passengers Customer service/Reservation/Baggage handling/Check-in/check-out etc. Providing information related to flights/making announcements Assist passengers for boarding/security checks /handling cancellationsBenefits: Food allowance Health insurance

Ensure to interact with the guests & enable the team to understand guest requirements. Ensure that the arrivals and departures for the day and relevant records are maintained. Ensure quality in all aspects of work and among the staff in the lobby. Personally welcome and escort all guests of Airport.

Job Profile : Track Boy / LoaderJob Type : Full Time (8-9 hours), 24X7 rotational shiftsJob Location : Kolkata, DurgapurAge CriteriaMale - 18-30 yearsFemale -18-28 yearsQualification : Minimum 10th or aboveEmployee Benifits :EPFESIGRATUITYCOVID-19 INSURANCEPICK & DROPFOODING/LODGING (Any One)FOR INTERVIEW APPOINTMENT CALL ARJUN

Ground staff at an airport are responsible for ensuring smooth and efficient operations on the ground, supporting passengers and aircraft. Their duties include passenger check-in, baggage handling, aircraft preparation, and providing customer service. They play a vital role in ensuring a safe and comfortable travel experience for passengers and the efficient turnaround of aircraft. Here's a more detailed breakdown of common ground staff responsibilities:Passenger-related duties:Check-in:Assisting passengers with checking in for their flights, providing boarding passes, and addressing their inquiries. Baggage handling:Tagging and checking in baggage, ensuring its safe and timely delivery to the destination. Passenger assistance:Providing information and directions, helping passengers with special needs, and assisting with delayed or cancelled flights. Boarding and deboarding:Ensuring passengers board the aircraft safely and efficiently, and assisting with deboarding. Aircraft-related duties:Aircraft turnaround:Preparing the aircraft for the next flight, including cleaning, restocking, and ensuring necessary supplies are available. Ground handling:Marshaling aircraft into position, operating ground support equipment like tugs and conveyor belts, and guiding aircraft during taxiing and parking. Maintenance support:Assisting with minor repairs and maintenance checks, ensuring aircraft safety. Additional duties:Security: Implementing security protocols and conducting security checks. Customer service: Providing information, addressing inquiries, and assisting passengers with their needs. Ticketing and reservations: Issuing tickets and handling flight reservations. Communication: Maintaining communication with flight crews, air traffic control, and other ground staff. Emergency response: Being prepared to respond to emergencies and participating in drills.

Job Openings for 45 Ground Handling Staff Jobs for Freshers in Kolkata, Siliguri, Durgapur, Asansol, Bardhaman, having Educational qualification of : Higher Secondary, Secondary School, B.A, B.Arch, B.C.A, B.B.A, B.Ed, BAMS, B.Pharma, B.Sc with Good knowledge in Aviation, Ground Staff Activities, Airport Ground Handling, Ground Handling, Ground Management, Ground Operation etc.

Dear Sir/Ma'amGreetings of the day !!!This is to inform you that we do have the job openings for fresher and experience Candidates for the profiles Ground Staff,Responsibilities:Creating accurate project specificationsDesigning engineering experimentsCreating technical reports for customersCompleting regulatory documents concerning safety issuesFinishing projects on time and within budgetCommunicating with clients and coworkers about analysis resultsEligibility Criteria:Indian national between 18 to 30 yearsMinimum Qualification:10+2 and GraduateFluent in English and HindiWell-groomed with a clear complexionMature and positive with strong interpersonal and communication skillsDepartment: Freshers / ExperienceIndustry: Airlines / Aeronautical/ Engineering.For any clarifications please feel free to contact:Mail us at - [Confidential Information]

New vacancy open For Flight Crew / Ground staff & cargo Ground staff & cargo job role :Working as customer service involves a range of responsibilities centered around assisting passengers throughout their journey. Key aspects of the job include:Passenger Assistance: Helping travelers with check-in procedures, boarding, and navigating the airport.Baggage Handling: Ensuring baggage is correctly processed, tagged, and handled according to airline policies.Information Provision: Answering queries about flight schedules, gate changes, and airport facilitiesFlight Crew:Role Overview:Flight crew members, including pilots and cabin crew, are responsible for the safe and efficient operation of aircraft and ensuring the comfort and safety of passengers on board.Responsibilities: Cabin Crew: Providing excellent customer service to passengers. Conducting pre-flight safety briefings and demonstrations. Assisting passengers during boarding, in-flight, and disembarkation. Responding to emergencies and implementing safety procedures. Ensuring compliance with airline policies and regulations.Problem Resolution: Addressing passenger concerns, such as missed flights, lost baggage, or flight delays.Safety and Security: Maintaining awareness of safety protocols and assisting with security procedures.*Contact person Mr. Harshit 7439311970.Allowances and extra pay also includedJob Type: Full-timePay: 17,000.00 - 35,054.73 per month CTCPreferred candidate profile Crew CSA Guest relationship Executive Reservation Staff Cargo Staff Ticketing Staff RAMP baggage checking staff Tag Boy Security Officer *Speak with the employer* HR Puja Das - +91 8584961026 ( Call or WhatsApp)Perks and benefits Benefits:Health insuranceLife insuranceProvident FundSchedule:Day shiftMorning shiftRotational shiftSupplemental pay types:Commission payPerformance bonusYearly bonus

We have vacant of 28 URGENT HIRING AIRPORT JOBS Jobs in Kolkata, Hooghly, Howrah, Asansol, Durgapur, Darbhanga, Paschim Medinipur, Mayurbhanj, Bhubaneswar, Raipur, Chhattisgarh, for Freshers Educational Qualification : Higher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.C.A, B.Com, Bachelor of Hotel Management, B.Tech Skill Airport Ground Staff, freshers etc.

We are looking for 18 Ground Staff Posts in Kolkata,Bhubaneswar,Ranchi,Durgapur,Raipur, Chhattisgarh,Patna,Samastipur, Bihar,Gaya,Howrah,Darjeeling, with deep knowledge in Air Charter Operation,Air Ticketing,Aircraft Maintenance,Aviation,Customer Service,Aviation Security,Air Hostess Activities,Cabin Crew Activities,Ground Staff Activities,Ground Handling,Airport Ground Handling,Hard Working,Airport Cargo,Ground Operation,Grooming,Basic Computer Skills and Required Educational Qualification is : Higher Secondary, Secondary School, Diploma, Other Bachelor Degree

Ground Staff Responsibilities: Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations.

As an Airport Operations Executive based in Durgapur, you will play a vital role in ensuring smooth airport operations. This position is suitable for candidates with 0 to 1 years of experience and requires a minimum education of 10th pass. **Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in, boarding, and handling luggage to ensure a pleasant travel experience.- **Flight Coordination:** Monitor flight schedules and communicate updates regarding delays or changes to passengers and airline staff.- **Safety and Security:** Follow all safety protocols and assist in security checks to maintain a secure airport environment.- **Customer Service:** Address passenger inquiries and concerns promptly, providing excellent customer service at all times.- **Administrative Tasks:** Support paperwork and documentation for flight operations, ensuring all records are accurate and up-to-date.**Required Skills and Expectations:**You should have strong communication skills to effectively interact with passengers and colleagues. Basic knowledge of airline operations is beneficial, but not mandatory. A detail-oriented mindset is crucial for maintaining records and ensuring safety standards. Good problem-solving abilities will help you address passenger issues efficiently. Proficiency in using computers for data entry and communication is expected. You should be a team player, able to collaborate with various departments to ensure seamless airport functioning. Flexibility in working hours is important, as this role may require you to work shifts.

As an Airport Ground Staff member in Durgapur, you will play a crucial role in ensuring smooth airport operations. Your primary responsibilities will include the following:- **Passenger Service:** Assist travelers with check-in procedures, helping them with ticketing and baggage handling to ensure a friendly and efficient experience.- **Baggage Handling:** Manage the loading and unloading of passenger baggage, ensuring that all luggage is handled with care and delivered to the correct destinations.- **Flight Coordination:** Work alongside the flight operations team to ensure timely departures and arrivals, assisting with boarding procedures and providing information to passengers.- **Safety Procedures:** Implement safety measures to maintain airport security, monitoring any unusual activities and ensuring compliance with safety regulations.- **Customer Assistance:** Address passenger queries and concerns with patience and professionalism, providing support for issues such as missed flights or luggage delays.To succeed in this role, you should possess the following skills and attributes:- **Strong Communication Skills:** Clearly convey information to passengers and collaborate effectively with team members.- **Attention to Detail:** Pay close attention to details to prevent mistakes in baggage handling and ensure accurate passenger service.- **Team Player:** Work well with colleagues in a fast-paced environment, demonstrating cooperation and support.- **Problem-Solving Ability:** Handle unexpected situations with a calm approach, finding solutions quickly and efficiently.- **Basic Computer Skills:** Comfortably use computer systems for booking, checking in passengers, and managing flight information.Freshers who have completed their 12th grade and are eager to start their careers in the aviation industry are encouraged to apply.

As an Airport Staff member in Durgapur, you will play a crucial role in ensuring smooth airport operations. Your responsibilities will include:- **Assisting Passengers:** Help travelers with check-in, boarding, and luggage handling to ensure a pleasant journey.- **Customer Service:** Provide information to passengers regarding flight schedules, gate changes, and airport facilities, creating a welcoming environment.- **Safety and Security:** Follow security protocols to ensure the safety of passengers and staff, including checking tickets and managing restricted areas.- **Coordinating with Teams:** Work alongside other staff members, such as security and maintenance, to maintain efficient airport operations.- **Handling Queries:** Address customer questions or concerns, providing timely solutions or directing them to appropriate personnel.To excel in this role, you should have the following skills and expectations:- **Communication Skills:** You must be able to clearly communicate with passengers and colleagues, both verbally and in writing.- **Problem-Solving Abilities:** Ability to handle unexpected situations and resolve issues effectively and calmly.- **Teamwork:** Work collaboratively with various departments, fostering a team-oriented atmosphere.- **Attention to Detail:** Focus on important details to ensure passenger safety and compliance with airport regulations.- **Flexibility:** Be prepared to work various shifts, including weekends and holidays, as airport operations run around the clock.Candidates should have a minimum educational background of 10th pass and preferably some prior experience in customer service, but freshers are also welcome to apply.

As an Air Port Ground Staff, you will play a crucial role in ensuring the smooth operation of daily airport activities. Your primary responsibilities will include:- **Customer Service Assistance**: Greet passengers upon arrival and departure, providing them with necessary information and support, ensuring a positive travel experience.- **Check-in Processing**: Help passengers with check-in procedures, including checking bags and issuing boarding passes, to ensure a timely and efficient process.- **Bag Handling**: Assist in the loading and unloading of luggage to and from aircraft, ensuring safety and proper handling of passenger belongings.- **Security and Safety Protocols**: Follow security guidelines and maintain safety standards throughout the airport to ensure a secure environment for all travelers.- **Communication**: Liaise with flight crews and other airport staff to communicate important information regarding flights and passenger needs, aiding in effective coordination.- **Problem Resolution**: Address passenger inquiries and resolve issues or complaints promptly, maintaining a professional demeanor at all times.To succeed in this role, you should have strong communication skills, the ability to work well under pressure, and a customer-focused attitude. Attention to detail is essential, as is a team-oriented mindset. You should be punctual, reliable, and willing to work flexible hours, including weekends and holidays. A positive attitude and a commitment to providing excellent service will help you thrive in this fast-paced airport environment.

We are looking for dedicated Ground Operations Staff to join our team in Durgapur. Ideal candidates should be enthusiastic and ready to learn in a dynamic environment. This is a full-time office role suitable for freshers or those with minimal experience.**Key Responsibilities:**- **Check-in Support:** Assist passengers during the check-in process by verifying their documents and ensuring timely procedures.- **Baggage Handling:** Safely manage luggage, ensuring it is loaded and unloaded correctly to prevent any loss or damage.- **Customer Assistance:** Provide support to passengers with inquiries or issues, ensuring they have a pleasant travel experience.- **Operational Coordination:** Work alongside team members to maintain smooth daily operations and effectively handle any challenges that arise.- **Safety Compliance:** Follow safety protocols and procedures to maintain a secure working environment for both staff and passengers.**Required Skills and Expectations:**- Candidates should have completed at least their 10th grade education, showcasing basic literacy and numeracy skills for day-to-day tasks.- Strong communication skills are essential to effectively assist passengers and collaborate with team members.- A positive attitude and excellent customer service skills are vital for assisting passengers and enhancing their experience.- Ability to work in a fast-paced environment while remaining organized and detail-oriented.- Willingness to learn and adapt to new challenges, as well as a commitment to following company policies and procedures.

As an Airport Passenger Service Associate, you will play a vital role in ensuring a smooth experience for passengers traveling through the airport. Your primary focus will be on assisting travelers with their needs while maintaining excellent customer service.**Key Responsibilities:**- **Customer Assistance:** Help passengers with check-in procedures, baggage handling, and provide information about flight schedules and airport facilities.- **Boarding Support:** Ensure that boarding processes are efficient and organized, directing passengers to the appropriate gates and boarding areas.- **Problem Resolution:** Address any passenger concerns or complaints promptly, offering solutions to enhance their travel experience.- **Safety Compliance:** Maintain safety and security standards by following airport regulations and protocols while assisting passengers.- **Information Distribution:** Provide clear and accurate information on flight details, terminal services, and any changes affecting travel.**Required Skills and Expectations:**- Good communication skills are essential, as you will interact with a diverse range of passengers.- A welcoming and friendly attitude is crucial for creating a positive environment for travelers.- Basic problem-solving abilities will help you address passenger queries efficiently.- Teamwork is important, as you will be working closely with other airport staff to ensure seamless service delivery.- Candidates should have completed at least their 10th standard education.- Previous experience in customer service is a plus but not mandatory; freshers are welcome to apply. In this full-time role, you will work from the airport office in Durgapur, contributing to a positive passenger journey.