As an Air Ticketing Agent, you will play a vital role in helping customers book their air travel and manage their reservations. Your main responsibilities will include:- Customer Service: Provide friendly and efficient service to customers, answering their questions about flights and assisting them with bookings.- Ticket Reservations: Help customers secure flight tickets by checking availability and prices, ensuring they have the best travel options for their needs.- Issue E-tickets: Generate and send electronic tickets to customers once their bookings are confirmed, ensuring they receive all necessary travel details in a timely manner.- Handle Cancellations and Changes: Assist customers in modifying or canceling their travel plans, processing any required refunds or adjustments accurately.- Manage Payment Transactions: Process payments for ticket purchases, ensuring all financial transactions are handled securely.- Stay Updated on Flight Information: Keep yourself informed about airlines, flight schedules, and travel regulations to provide accurate advice to customers.To be successful in this role, you should possess the following skills:- Good Communication Skills: You need to effectively communicate with customers over the phone and in person, understanding their needs and providing clear information.- Attention to Detail: Ensuring that all bookings, payments, and customer information are recorded accurately is essential to avoid errors.- Basic Computer Skills: Familiarity with computer software and reservation systems is important for booking tickets and managing customer records.- Problem-Solving Skills: You should be able to address customer issues and concerns efficiently to maintain a high level of service. Fresh candidates with a 10th-grade education are welcome to apply, and prior experience in customer service will be a plus.