key kras for a sales support role:
lead management:
o qualify incoming leads and distribute them to appropriate sales representatives.
o update crm system with accurate lead information and follow-up activities.
o schedule appointments and demos for sales team.
customer support:
o respond promptly to customer inquiries via phone, email, and chat.
o address customer concerns and resolve issues efficiently.
o provide product information and answer technical questions.
sales proposal creation:
o gather necessary information to develop accurate sales proposals.
o prepare customized proposals outlining product features, pricing, and terms.
o submit proposals to clients and follow up on status.
sales presentation support:
o assist in developing compelling sales presentations.
o prepare supporting materials like charts, graphs, and data analysis.
o coordinate logistics for sales meetings and demonstrations.
crm management:
o maintain accurate customer data within the crm system.
o track sales pipeline stages and update progress regularly.
o generate sales reports and analyze key metrics.
product knowledge:
o stay updated on product features, benefits, and pricing.
o conduct product research to answer customer questions accurately.
o provide training to sales team on new product launches.
administrative tasks:
o manage sales-related paperwork and documentation.
o coordinate with other departments to ensure smooth sales process.
o prepare and distribute sales materials.