Zon Collabhub Private Limited

Andheri, Mumbai

Key KRAs for a Sales Support role: Lead Management:o Qualify incoming leads and distribute them to appropriate sales representatives.o Update CRM system with accurate lead information and follow-up activities.o Schedule appointments and demos for sales team. Customer Support:o Respond promptly to customer inquiries via phone, email, and chat.o Address customer concerns and resolve issues efficiently.o Provide product information and answer technical questions. Sales Proposal Creation:o Gather necessary information to develop accurate sales proposals.o Prepare customized proposals outlining product features, pricing, and terms.o Submit proposals to clients and follow up on status. Sales Presentation Support:o Assist in developing compelling sales presentations.o Prepare supporting materials like charts, graphs, and data analysis.o Coordinate logistics for sales meetings and demonstrations. CRM Management:o Maintain accurate customer data within the CRM system.o Track sales pipeline stages and update progress regularly.o Generate sales reports and analyze key metrics. Product Knowledge:o Stay updated on product features, benefits, and pricing.o Conduct product research to answer customer questions accurately.o Provide training to sales team on new product launches. Administrative Tasks:o Manage sales-related paperwork and documentation.o Coordinate with other departments to ensure smooth sales process.o Prepare and distribute sales materials.