Customer Care Executive || Freshers & Experienced

We are looking for a motivated Customer Care Executive to join our team in Kanpur. The ideal candidate will have a passion for helping customers and a desire to provide excellent service. This full-time position requires working from the office, and we welcome candidates with 0-2 years of experience.

Key Responsibilities:

1. Responding to Customer Inquiries: Address customer questions and concerns through phone, email, or chat in a professional and friendly manner.

2. Providing Product Information: Assist customers in understanding our products and services, guiding them to make informed decisions.

3. Resolving Issues: Identify and resolve customer problems efficiently, ensuring a positive experience and customer satisfaction.

4. Maintaining Records: Accurately document customer interactions and feedback in our database for tracking and quality assurance purposes.

5. Collaborating with Teams: Work closely with other departments to ensure customer needs are met and any issues are promptly addressed.

Required Skills and Expectations:

Candidates must have a completed 12th-grade education. Strong communication skills are essential, both verbal and written. The ability to stay calm and professional under pressure is important. Basic computer skills are necessary, including familiarity with Microsoft Office. A team-oriented attitude and a willingness to learn are highly valued in this role. Passion for customer service and a positive attitude will contribute to your success.

• Experience

  0 - 2 Years

• No. of Openings

  840

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days