Telemarketing Manager Fresher Jobs in Porur

Key Responsibilities:Outbound Calling:Making a high volume of calls to potential customers to introduce products or services. Inbound Handling:Answering calls from customers interested in products or services, addressing their questions, and guiding them through the sales process. Product Knowledge:Developing a strong understanding of the company's products and services to effectively communicate their benefits and features to customers. Customer Relationship Management:Building rapport with customers, understanding their needs, and tailoring solutions to meet those needs. Sales Closure:Persuading customers to purchase products or services, handling objections, and closing sales deals. Lead Generation:Identifying and qualifying potential sales leads for the sales team. Record Keeping:Maintaining accurate records of customer interactions, sales transactions, and other relevant information. Meeting Sales Targets:Achieving individual and team sales goals and contributing to the overall sales revenue. Upselling and Cross-selling:Identifying opportunities to upsell or cross-sell additional products or services to existing customers. Following Sales Scripts and Processes:Adhering to established sales scripts and processes to ensure consistency and efficiency. Staying Updated:Keeping abreast of product updates, promotions, and industry trends. Escalation:Handling customer complaints and escalating complex issues to the appropriate channels.

Key ResponsibilitiesMake outbound calls to prospective customers from provided contact lists.Present and explain company products/services to potential clients.Generate leads, schedule appointments, or close sales over the phone.Answer customer queries and address their concerns in a professional manner.Maintain accurate records of calls, customer details, and outcomes in the CRM system.Achieve daily, weekly, and monthly call and sales targets.Collaborate with the sales and marketing teams to improve outreach strategies.RequirementsEducation: High school diploma or equivalent; a degree is a plus.Experience: Prior telemarketing, customer service, or sales experience preferred but not mandatory.Skills:Strong verbal communication and active listening skills.Confidence in speaking to diverse customers over the phone.Ability to handle objections and rejections positively.Goal-oriented with excellent time management.Proficiency in basic computer applications (MS Office, CRM tools).Languages: English, Tamil, Hindi, etc.,