Strong communication abilitiesExceptional communication and the capacity to switch up speaking approachThe capacity to adjust to challenging circumstancesThe capacity to adjust to challenging circumstancesHaving a firm understanding of the products or services the business providesAbility to listen and solve problemsAbility to cope with rejection while remaining calmOutstanding capacity to manage conflicts and address grievances during negotiationsAnswer phones and book reservations for customers based on availability listed in the systemUpsell tickets to clients by recommending higher-end seats or suggesting VIP ticketsProcess online reservations and update the system to reflect the new status for each eventInform customers of alternative events, concerts or promotions if they are unable to book the tickets they originally wantedRespond swiftly and courteously to customer complaints or inquiriesFollow the suggested script provided to all Inside Sales RepresentativesCapture customer information, including addresses and phone numbers, for future follow-upAdjust your sales presentation based on success/fail averagesBuild rapport with customers through friendly, engaging communication