Technical Skills Job Vacancies in Nagpur

Position OverviewGround Staff are responsible for handling all passenger and aircraft services at the airport. They ensure the smooth running of flight operations by managing check-in, boarding, baggage, and overall customer assistance. The role involves maintaining safety, punctuality, and a high standard of customer service to enhance the passenger experience from arrival to departure.Key ResponsibilitiesPassenger HandlingGreet passengers courteously and assist them through the check-in, security, and boarding process.Verify travel documents such as tickets, visas, and identification.Issue boarding passes, seat allocations, and baggage tags.Handle inquiries, resolve passenger issues, and provide accurate flight information.Assist special passengers elderly, unaccompanied minors, and persons with reduced mobility (PRM).Baggage & Cargo ManagementEnsure correct tagging, loading, and unloading of baggage.Monitor weight restrictions and baggage policies.Manage lost or damaged baggage claims professionally.Coordinate with cargo departments for shipment loading/unloading when required. Flight Operations SupportCoordinate with cabin crew and pilots for smooth turnaround operations.Monitor flight schedules, gate changes, and delays, and communicate updates promptly.Manage boarding gates, announcements, and final call procedures.Assist in marshalling aircraft on the ramp (if trained). Administrative & Technical TasksMaintain passenger and flight records accurately.Use airline software systems (Amadeus, Sabre, Galileo, etc.) for ticketing and check-in.Prepare daily activity and performance reports.Handle cash transactions for excess baggage or ticket changes. Safety & ComplianceEnsure compliance with airport safety regulations and airline security procedures.Report suspicious activity or safety hazards immediately.Participate in safety drills and training programs.Maintain cleanliness and orderliness in assigned work areas.Required Skills & CompetenciesExcellent communication and interpersonal skills.Strong customer service orientation.Good problem-solving and decision-making ability.Ability to work under pressure and in a fast-paced environment.Basic computer knowledge and familiarity with MS Office or GDS software.High level of professional grooming and discipline.Team player with adaptability to shift work (24x7 operation).Educational QualificationMinimum: 10+2 / Diploma in Aviation, Travel & Tourism, or Hospitality.Preferred: Graduate degree in any discipline.Certification in Ground Handling / Airline Operations is an added advantage.ExperienceFresher or 06 years experience in airline or airport operations preferred.Experience in customer service, hospitality, or travel industry is beneficial.Working ConditionsRotational shifts including nights, weekends, and holidays.Standing for long durations and handling physical tasks (like lifting luggage).Working in both terminal and ramp (outdoor) areas depending on assignment.

Job Summary:the Security Officer is Responsible for Maintaining a Safe and Secure Environment for Employees, Visitors, and Property. this Role Involves Monitoring Premises, Controlling Access, Responding to Incidents, and Enforcing Safety Regulations. the Officer Acts as the First Line of Defense Against Potential Security Threats and Ensures that Company Policies are Consistently Followed to Protect People and Assets.key Responsibilities: 1. Surveillance and Monitoringoperate and Monitor Security Systems, Including Cctv Cameras, Alarms, and Access Control Devices.conduct Regular Patrols of the Premises (internal and External) to Ensure Safety and Detect Any Irregularities.observe and Report Suspicious Activities, Unauthorized Access, or Security Breaches. 2. Access Controlverify and Authorize Entry of Employees, Visitors, Contractors, and Vehicles.issue Visitor Passes and Maintain Accurate Entry/exit Records.ensure all Personnel Adhere to Identification and Access Policies. 3. Incident Response and Reportingrespond Promptly to Alarms, Emergencies, and Incidents such as Fire, Theft, Vandalism, or Accidents.assist in Evacuations During Emergencies, Following Established Procedures.prepare Detailed Incident Reports, Daily Activity Logs, and Handover Notes. 4. Safety and Emergency Proceduresensure Compliance with Health, Safety, and Fire Regulations.conduct Safety Checks of Fire Extinguishers, Exits, and Emergency Lighting.participate in Fire Drills, Evacuation Exercises, and Emergency Response Training. 5. Public Relations and Customer Serviceprovide Directions and Assistance to Visitors and Staff Courteously.maintain a Professional Appearance and Demeanor At all Times.act as a Liaison Between Management and Local Law Enforcement When Required. 6. Administrative Dutiesmaintain Security Registers, Key Logs, and Equipment Checklists.report Maintenance Issues Related to Security Systems or Infrastructure.support the Security Supervisor in Audits and Compliance Reviews.qualifications and Requirements:minimum Educational Qualification: 10th/12th Pass or Equivalent (graduate Preferred).prior Experience (06 Years) in Security or Law Enforcement Preferred.valid Psara License (private Security Agencies Regulation Act) Required as per Law in India.knowledge of Cctv Operation, Access Control Systems, and Emergency Protocols.basic Computer Literacy (for Reporting and Email Communication).physically Fit, Alert, and Able to Work Flexible Shifts (day/night/rotational).key Skills:observation and Attention to Detailcommunication and Interpersonal Skillsproblem-solving and Conflict Resolutionintegrity, Discipline, and Professionalismteamwork and Reliabilitywork Environment:indoor and Outdoor Settings (corporate Offices, Factories, Residential Complexes, or Institutions)requires Standing or Patrolling for Long Hoursexposure to Weather Conditions and Shift Work (including Weekends and Holidays)performance Indicators:timeliness and Accuracy of Reportsreduction in Security Incidentscompliance with Procedures and Standardsprofessional Conduct and Reliability