Team Leader Customer Service Jobs

Key ResponsibilitiesQuery Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).

Must be well and good about the job description.

Suggested KeySkills:Outbound calls, Customer Service, Convincing skills, Description:Candidate will be responsible for handling outbound calls.Responsible for making Cold Calls, handling outbound Candidate should have good presentation and convincing skills.Candidate should have a positive attitude & should be Goal oriented.Fluent in EnglishExcellent conversational and customer service skills salary 12 k to 15 kexperiences- 0 to 4 yearsplease contact - manohar reddy M phone no : 9886911611

Work from the office to support business growth activitiesIdentify and connect with potential clients via calls, emails, or messagesExplain products or services clearly to customersMaintain good relationships with clients and follow up regularlyHelp prepare proposals, quotations, and basic reportsWork with internal teams to meet client needsAchieve daily or weekly targets given by the managerCommunicate clearly and professionally with clients and teamLearn company services to answer customer queries confidentlyMust have good spoken and written English skillsBasic computer knowledge (MS Office, Email, and Internet) is requiredAny graduate can applyFreshers or candidates with up to 1 year of experience are welcome

Hiring for 5 Senior Customer Service Executive Jobs in Delhi NCR, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School with Good knowledge in skilss gud etc.

Calling to customers and telling them advantages/benefits of the product .

Looking for customer support executive who have international experience with excellent communication

Customer Service Executive/ Senior Customer Service Executive Gold Loan Business Loan LAP LoanVehicle Loan Gold Savings InvestmentsInsurance etc

Key Responsibilities : Costing -:- Arranging technical clarification from customer for tendering queries. Coordination with Tendering Team for timely & techno-commercially correct offer submission. Offer optimization before negotiation Approach & Negotiation -:- Accompany STL for techno-commercial negotiations wherever possible. Coordinate with Customer for his techno-commercial compliance wherever required or advised by STL. Sales Order Files -:- Filling & compiling Design input, Negotiation Sheet, Tender Document, FOS with final costing and all ISO related documents. Coordination with OMG for SO creation. Advance Payment -:- Coordinate for reciept of advance from cutomer as per PO terms. Drawing Approval -:- Coordination with Design for on time drawing submission incorporating all negotiated design inputs. Ensuring timely drawing approval. Ensuring timely release of drawing for planning, procurement & manufacturing. Customer Inspection -:- Coordinate with OMG & manufacturing for customer inspection. Attend all consultant & custome in absence of STL during inspection. Bank Guarantee -:- Get Bank Guarantee format from the customer. Get above format approved from finance department. Coordinate with finance for timely submission of BG. Retrieval of expired BGs from the customer as per input from finance and handing over to finance. Commercial -:- Ensure collection of all commercial documents & compliance as per inputs from the finance. Ensure submission of all documents to client, needed for release of payments as per PO terms. Tracking & follow up for the payment. Erection,Testing & Commissioning -:- Coordinate with client for expected shedule of ETC. Ensure our customer care meets the client requirement Coordinate with Customer Care for commissioning & final handing over report along with feedback for our and client records. SAP Updation -:- Updation of all ECL & sales data in SAP for monthly reports.

-Obtain client information by making/answering telephone calls, interviewing clients,scheduling appointments and verifying information for countries such as Canada, Australia, USA, UK, NZ, Europe.-Determine eligibility by comparing client information to requirements.- Establish policies by entering client information, confirming pricing.- Informs clients by explaining procedures, answering questions and providinginformation.- Maintain communication equipment by reporting problems.-Maintains and improves quality results by adhering to standards and guidelines,recommending improved procedures.- Provide rigorous follow up to attain successful sales closures.- Upgrade job knowledge by studying new product descriptions, participating ineducational opportunities.-Accomplish sales and organization mission by completing related results as needed.-Responsible to oversee all aspects of the service, ensuring that the process runssmoothly.-Oversee the completion of all relevant documents and ensure that they are receivedwithin the time limit set by the management.-Ensure that all the information provided by the client is accurate and correct,preparing and checking all legal documents.- Prepare all fee quotes and any information required by clients, colleagues orauthorities.-Maintain strong working relationships with all clients and colleagues.-Help the client to fill forms or other documentation required.

Designation / RoleSr. Manager CRTBandIVAVerticalCustomer Relationship TeamStakeholder ManagementBusiness Teams, Claim Processing Team, Backend Teams, Quality team, Training Team, WFM, RTQM, MIS & LeadershipFunctional /Business ResponsibilitiesManage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 CRMsSupervising the performance and providing daily direction to a team of Team Coaches and CRMs to deliver toOrganization goals of service standards, productivity standards and customer experience deliveryReview & monitor daily sample calls for the team to assess team performance and give feedback to the team accordinglyMotivating, recognizing and rewarding, coaching, refresher training and managing customer escalation on callsProvide inputs to the concerned SPOC for team rostering. Conduct one on one and team meeting regularly to provide feedbackUndertake projects for Customer Experience Management, Process Reengineering, Error Reduction, Efficiency Enhancement, Customer DIY/Contact Reduction etcMust Haves:Problem Solving SkillsProcess understanding and reforming abilitiesExcellent Communication Skills in English & HindiPeople Management SkillsStakeholder Management SkillsAnalytical AbilityRequired Qualification / ExperienceFull Time Graduate / Post Graduate

Online products Salling distributor profile as a work

Job descriptionEssential Duties and Major Responsibilities:Books warranty repair orders and submits claims of manufacturer warranty.Maintains receivables schedules; processes service contract claims submissions and ensures appropriate follow-up.Works closely and effectively with teams of technicians, service writers, and supervisors.Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts.Communicates with Service Advisors to define the scope of a warranty claim.Processes all warranty paperwork to ensure proper documentation and to verify criteria.Reconciles all warranty receivables and works with the accounting department to obtain payments; keeps track of all services and customer records as required by the warrantor.Stays abreast of all factory recall announcements and procedures and establishes and builds positive relationships with the manufacturers designated warranty representatives and the representatives of any aftermarket warranty company with which the dealership conducts business.Reviews every warranty repair order is written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.Determines the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.Ensures that all deductibles are appropriately documented, so they are collected from the customer at the time of repair completion/delivery.Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.Maintains a record of all claims submitted, returned/rejected, and paid and their current status.Establishes and maintains a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.Provides a weekly report to the Service Manager regarding claims status.Reports to management any situation or condition.

Supervisor for Our premium Luxury Sweet Store in Bandra/Borivali. Retail or F&B Experience in similar set-up preferred.

Hiring Customer Service Associate for Amazon BPOAn opportunity to join Global Leader in EcommerceRequirementsExcellent communication skills in EnglishShould have good computer knowledgeShould have excellent skills in interacting with customers on callFresher/Experience both can applyMale /Female both are welcomeDay & Night shifts availableJob Location: DLF, Gomti Nagar, LucknowAttractive salaries offeredImmediate Joiners PreferredFor details, pls call or whatsapp:HR Numaya: 9555-136-921HR Shazir: 790-5454-097

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage).

Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote) Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh Language: English Salary: 5 LPA to 6 LPA We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organizations objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Requirements: A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. Experience in sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills. Responsibilities: Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members. The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling. Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.

Key ResponsibilitiesOmnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.

Gud Commnuication Skills