Hiring For B.A Freshers - Customer Care Executive

Impact HR & KM Solutions
  • icon job experience 0 - 1 Years
  • icon job opening 5 Openings
  • icon salary 2.0 - 3.0 Lac/Yr
  • icon job posting Posted today
  • Face-to-Face interview Face-to-Face interview
  • icon job location Nashik
Key Skills

Customer Care Executive Customer Care Senior Customer Care Executive

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Job Description

Key Responsibilities

Omnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.

AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.

Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.

Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.

Proactive Outreach: Contacting customers before they report a problem (., notifying them of a shipping delay before they ask) to build trust.

Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.

  • Experience

    0 - 1 Years

  • No. of Openings

    5

  • Education

    Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc)

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik

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About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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