Support Technician Fresher Jobs in Faridabad

We are looking for a dedicated Customer Care Executive to join our team in a full-time work-from-home role. The ideal candidate will have excellent communication skills and a passion for helping customers.**Key Responsibilities:**- **Respond to Customer Queries:** Handle incoming calls, emails, and chats to assist customers with their inquiries and provide clear and accurate information.- **Resolve Issues:** Identify customer issues and work towards finding effective solutions to ensure customer satisfaction.- **Document Interactions:** Maintain accurate records of customer interactions in the system for future reference and analysis.- **Provide Product Support:** Assist customers in understanding our products and services, guiding them through the features and benefits.- **Follow Up:** Reach out to customers post-resolution to ensure their issues are resolved and to gather feedback for continuous improvement.- **Collaborate with Team Members:** Work closely with colleagues to share insights and challenges, contributing to a better overall customer experience.**Required Skills and Expectations:**Candidates should possess strong verbal and written communication skills to interact effectively with customers. A patient and empathetic attitude is essential, as the role involves assisting customers with their problems. Basic computer skills are required for navigating customer service software and other tools. Freshers are welcome, and a minimum educational qualification of 12th pass is necessary. Candidates should also be self-motivated and able to work independently in a remote environment. A commitment to providing excellent customer service is vital for success in this role.

Assists customers with inquiries, order tracking, returns, and other services to ensure a smooth shopping experience.

All preferable candidate will be able to apply this job .

Job Criteria:Good communication skills writing, Oral and verbal.Good computer knowledge, good typing speed..Basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems.Job Description:Have to resolve customer queries over Calls and emailHave to solve the queries or the problems of the customers.

Candidates will be responsible to handle existing and new clients, from the stage of the initial contract to completion of the project.

Job descriptionRoles and Responsibilities Taking Incoming calls of customers and capturing important details in the system. Understand the customer's query and provide resolution. Document accurately. Doing Outbound calls to customers and attending to their queries and helping them take consultations with doctors.Desired Candidate Profile Good verbal and written Communication Skills (Hindi, Basic English & No MTI Issue) Good in customer dealing (Know about Customer Service, Online Shopping Portals) Knowledge of Computer, Basic Typing Good Interpersonal Skills (Positive attitude, Negotiation Skills) Sales driven (Know basic selling skills on call) Listening skills. Awareness about digital payments platforms.

Urgent Requirement of Customer Support Executive/Tele Caller profile.Experience: 0 to 4 yearsSalary: 18K to 25K InhandLocation: Faridabad, Okhla, New DelhiShift: Night ShiftCustomer Support Executive Responsibilities & Duties:Answer Call pertaining to Customer orders and other concerns.Provide timely and accurate information to customers regarding products, services, order status, etc.Set up and maintain customer records by accurately updating account information.Identify product or service issues based on customer description, and provide resolution options to the customer.

Taking Incoming Calls of Customers and Capturing Important Detailsin the Systemunderstand the Customer's Query and Provide Resolutiondocument Accuratelydoing Outbound Calls to Customers and Attending to Their Queries and Helping Themtake Consultations with Doctors.