Support Technician Fresher Jobs in Faridabad

Assists customers with inquiries, order tracking, returns, and other services to ensure a smooth shopping experience.

All preferable candidate will be able to apply this job .

Job Criteria:Good communication skills writing, Oral and verbal.Good computer knowledge, good typing speed..Basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems.Job Description:Have to resolve customer queries over Calls and emailHave to solve the queries or the problems of the customers.

Candidates will be responsible to handle existing and new clients, from the stage of the initial contract to completion of the project.

Job descriptionRoles and Responsibilities Taking Incoming calls of customers and capturing important details in the system. Understand the customer's query and provide resolution. Document accurately. Doing Outbound calls to customers and attending to their queries and helping them take consultations with doctors.Desired Candidate Profile Good verbal and written Communication Skills (Hindi, Basic English & No MTI Issue) Good in customer dealing (Know about Customer Service, Online Shopping Portals) Knowledge of Computer, Basic Typing Good Interpersonal Skills (Positive attitude, Negotiation Skills) Sales driven (Know basic selling skills on call) Listening skills. Awareness about digital payments platforms.

Urgent Requirement of Customer Support Executive/Tele Caller profile.Experience: 0 to 4 yearsSalary: 18K to 25K InhandLocation: Faridabad, Okhla, New DelhiShift: Night ShiftCustomer Support Executive Responsibilities & Duties:Answer Call pertaining to Customer orders and other concerns.Provide timely and accurate information to customers regarding products, services, order status, etc.Set up and maintain customer records by accurately updating account information.Identify product or service issues based on customer description, and provide resolution options to the customer.

Taking Incoming Calls of Customers and Capturing Important Detailsin the Systemunderstand the Customer's Query and Provide Resolutiondocument Accuratelydoing Outbound Calls to Customers and Attending to Their Queries and Helping Themtake Consultations with Doctors.