Support Executive Job Vacancies in Kota

We are looking for a motivated and friendly Customer Care Executive to join our team. This role is perfect for freshers with a passion for helping others and providing excellent customer service. You will work from home, helping customers with their inquiries and ensuring they have a positive experience.**Key Responsibilities:**- **Handle Customer Inquiries:** Respond to customer questions through phone, email, or chat, ensuring they receive prompt and accurate information.- **Provide Product Support:** Assist customers with product-related questions, guiding them through features and benefits to enhance their experience.- **Resolve Issues:** Identify and address customer complaints or concerns effectively, aiming to resolve issues on the first contact whenever possible.- **Maintain Records:** Keep detailed records of customer interactions, inquiries, and issues in the system for future reference and reporting.- **Collaborate with Team:** Work closely with other team members to share insights and improve service processes, contributing to a collaborative work environment.**Required Skills and Expectations:**Candidates should have completed their 12th grade and possess strong verbal and written communication skills. A friendly and patient attitude is essential to build rapport with customers. Basic computer skills and familiarity with common software applications are expected. You should be able to manage time effectively while handling multiple inquiries and be open to feedback for continuous improvement in your role. A commitment to providing high-quality service is crucial for success in this position.

Job Title: Customer Service ExecutiveLocation: Work from Home (Remote)About Us:Kritiz Consultancy is a business process outsourcing company specialized in HR outsourcing and hiring solutions. We are seeking a highly motivated and experienced Customer Service Executive to join our team.Job Summary:We are looking for a talented Customer service executive to build and maintain strong relationships with our clients. The ideal candidate will have excellent communication and interpersonal skills, with a strong background in financial markets.Responsibilities:Build and maintain relationships with clients, customers.Identify new business opportunities and generate revenue.Promote and market products and services.Collaborate with internal teams to achieve business objectivesRequirements:- Should have knowledge of financial market and capital market.- Should be familiar with equity brokers, capital market participants, sub broker.- Excellent communication and interpersonal skills- Strong analytical and problem-solving skills- Ability to work independently in a remote environmentWhat We Offer:- Competitive salary package: 18k -23k- Opportunity to work with a leading financial market participants- Work from home opportunity- Professional growth and development opportunities

As a Customer Support ExecutiveCustomer support responsibilities include answering customer questions, handling complaints, and providing information about a company's products andservicesHandle customer inquiries via calls, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries, resolving customer complaints quickly and effectively.1) Communicating with customers only English2) Ensuring customer satisfaction3) Clear expectations4) Issue ResolutionAdditional requirementEnglish Fluency