Support Executive Job Vacancies in Mumbai Harbour

Hi,We have opening for the position of Customer Support Executive.Below is the JD and company's profile.Company's Name : SantosaTech PVT. LTD. which is associated with Datagain INC. Website- www.datagainservices.comDesignation- Customer Support ExecutiveExperience- minimum 6 months required in relevant field.Salary- Decent hike on your last drawnShift Timing- 8.30pm-5.30am (Fixed Night Shift)Working Days- Monday to FridayMode- Hybrid 3 days work from home, 2 days work from officeProcess- Finance Related Blended Process (80% email process, 20% calling process)Please Note : Arrange your laptop/computer windows 10/11 version with wifi 50 mbps.

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

Counsel students regarding program and admission requirement. Relevant experience in counselling profile. Good convincing and communication skills. Should be able to convert maximum no. of enquiries into admissions through calls. Follow-ups for admission process completion, fees collection.

Responsibilities of candidates include: Doing cold calling Identifying sales opportunities Closing business deals Negotiating Following up with customers Meeting , Visiting

Job description : Identifying prospective clients and helping them understand our services Co ordination with service partners to provide timely and quality service Handling client grievances and providing solutions for superior client satisfaction Introducing clients to the latest offers and schemes of the organization Candidates should be read y for 100% calling and rotational shiftsPerson Specification Good written and verbal communication skill. Happy to receive and make calls Shoul d be ready for both WFO and WFH. One regional language is must apart from Hindi and English.