Support Executive Fresher Jobs in Imphal

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-25,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

As an Air Ticketing Staff member, you will be responsible for various tasks related to customer service and ticket sales in the airline industry. Your role is crucial in ensuring that travelers have a smooth booking experience.Key Responsibilities:- Ticket Reservations: Assist customers in booking flights, checking availability, and making changes to existing bookings, ensuring that all customer needs are met promptly.- Customer Support: Respond to customer inquiries via phone or in person, providing information about flight schedules, pricing, and special offers, which helps in enhancing customer satisfaction.- Processing Payments: Handle payment transactions for ticket purchases, issuing receipts and confirming bookings, ensuring accuracy and security in financial processes.- Documentation Management: Maintain and organize customer records, ticket confirmations, and transaction details for easy access and reference, which is vital for operational efficiency.- Collaborate with Airlines: Liaise with airline representatives to resolve issues regarding bookings or cancellations, ensuring that solutions are found quickly to maintain service quality.Required Skills and Expectations:Candidates should have completed at least the 12th grade. Excellent communication skills are essential, as you will interact with customers regularly. Basic knowledge of computers and ticketing software is preferred. A keen attention to detail is crucial for managing bookings accurately. Additionally, a friendly and approachable demeanor will help create a positive experience for customers. A willingness to learn and adapt in a fast-paced environment is important, especially for those with little to no prior experience.

Admin Executive Responsibilities:1. Provide administrative support to all departments within the organization2. Handle incoming and outgoing correspondence3. Maintain and update office files and records4. Assist in organizing meetings and events5. Monitor office supplies and place orders when necessary6. Assist in preparing reports and presentations7. Handle basic HR tasks such as staff recruitment and onboarding8. Assist in managing office budget and expenses9. Provide support in resolving office IT and system issues.

As an Air Ticketing Executive, you will be responsible for ensuring smooth and efficient ticketing processes for air travel. Your primary duties will include:- Booking and Issuing Tickets: You will handle the complete process of booking airline tickets for clients, which involves understanding their travel preferences and selecting the best options available.- Customer Support: Offer exceptional service by assisting customers with inquiries, changes, and cancellations related to their flight bookings. You will be their primary point of contact for any issues they encounter.- Processing Payments: Ensure timely processing of payments for bookings, including handling invoices and confirming transactions conducted through various payment methods.- Maintaining Records: Keep organized and accurate records of all transactions and bookings to help track sales and provide information when needed.- Coordinating with Air Carriers: Communicate with airline representatives to resolve any discrepancies or issues with bookings and stay updated on flight schedules and changes.- Promoting Travel Packages: Upsell travel-related products and services to customers, helping them make the most of their travel experiences and increasing sales for the company.To succeed in this role, you should have good communication skills, a customer-friendly attitude, and basic computer knowledge. Being detail-oriented and capable of working in a fast-paced environment is essential. Previous experience in ticketing or the travel industry is a plus but not mandatory. Key skills such as problem-solving and time management will also contribute to your effectiveness in this position.