Software Support Executive Jobs

Job description 1. Manage information technology and computer systems (software and hardware) of overall HO and factory independently.2. Ensure security of data, network access, backup systems and firewall.3. Procurement of IT infrastructure and applications, evaluating of software suitable for organization, vendor management, negotiation and finalizing of commercials. 4. Monitoring and maintaining ERP, EPBAX and PRI lines; periodic review and maintenance of the same. 5. Ensure all systems are secure and operational.6. Respond to IT-related issues and requests.7. Research and develop new systems and technology solutions to improve operations.8. Establish best practices for IT security.9. Develop and maintain IT policies and procedures.10. Provide technical support and assistance to employees.11. Managing and monitoring of Microsoft Office 365 (Emails solution, MSTeam, and MS SharePoint) and admin portal.12. Monitor Cloud backup and Cloud ERP server.13. Managing SEO and Website.Candidate criteria

Job opening for Software Implementation Executive.

The interested candidate should have a good communication skill in English & Marathi, & experience in providing telephonic support to Banking Sector for Banking Software Support, ERP Support, Core Banking Applications.

Hi,Hiring Freshers with good communication skills.Night Shift-6.30 PM to 3.30 AM-5 working daysMail your resume to rlavanya@gembrill.com or call Lavanya at 9940066935.

We are looking for an Information Technology Executive to join our team in Ahmedabad. In this role, you will help manage and support our IT operations, ensuring that our systems are efficient and reliable.**Key Responsibilities:**- **Technical Support:** Provide assistance to staff for IT-related issues by troubleshooting hardware and software problems, ensuring timely resolution to minimize downtime.- **System Maintenance:** Regularly check and update software applications and systems to keep them secure and functional, ensuring that the IT infrastructure is up-to-date.- **Network Management:** Monitor and maintain the network performance, identifying and resolving issues to ensure stable connectivity for all employees.- **Data Backup and Recovery:** Implement data backup solutions and perform regular tests to ensure data integrity and readiness for recovery in case of data loss.- **Documentation:** Maintain clear records of IT processes, incidents, and resolutions to ensure efficient tracking and compliance.**Required Skills and Expectations:**Candidates should possess a Diploma in a related field with 1 to 7 years of relevant experience in IT support. A strong understanding of computer networks, operating systems, and common software applications is essential. Good problem-solving skills and the ability to work well under pressure are necessary. Effective communication skills are also important, as you will be working closely with staff across different departments. A proactive approach to learning and adapting to new technology trends is highly encouraged.

- Provide technical support to customers: Assist customers with software-related issues they may encounter by troubleshooting, investigating, and resolving their queries promptly and efficiently.- Install and configure software: Install and configure software applications for customers as per their requirements, ensuring proper setup and functionality.- Conduct software training sessions: Conduct training sessions for customers to educate them on how to use the software effectively and maximize its benefits.- Maintain documentation: Keep thorough documentation of customer issues, resolutions, and software configurations for future reference and troubleshooting purposes.- Collaborate with the development team: Work closely with the software development team to communicate customer feedback, identify bugs or glitches, and suggest improvements to enhance the software performance and user experience.Required Skills and Expectations:- Strong communication skills: Ability to communicate effectively with customers to understand their issues and provide clear instructions for issue resolution.- Problem-solving skills: Capable of identifying software-related issues, troubleshooting them systematically, and finding appropriate solutions in a timely manner.- Technical knowledge: Basic technical proficiency to install, configure, and troubleshoot software applications effectively.- Customer service orientation: Dedication to providing excellent customer service by addressing customer needs, resolving issues promptly, and ensuring customer satisfaction.- Team player: Willingness to collaborate with colleagues, share insights, and contribute to the overall improvement of the software support process.

Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc

Candidate for this job should have detailed knowledge of Tally.ERP9, TallyPrime, Busy software & any other Accounting or HR/Payroll Software and will be responsible for sales, support & implementation of these software in Delhi/NCR. Male Candidates must have their own conveyance ( Bike & Scooty ) & laptop.

IT Executive for a Stock Market Company.Daily BOD, EOD ProcessManaging Local and Colocation Servers,Managing Local Network,Managing External Networks and Leased Lines,Cyber Audit Related Word,Set up and Maintenance of Devices,Such Other Work as required

WBC is Hiring Telecaller Cum Tally Customer Support ExecutiveReady to take your career to the next level? Join the WBC family and grow with us!Required skills:Software SalesFollowup Marketing ActivitiesWilling to Travel Location: Karaikudi Work Type: Full-timeExperience: 0 to 1 YearsPreferable Candidate: MalePreferable Area: Banking sector, Software sales.

It Support Executive Required

Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat. They provide troubleshooting, guidance, and solutions to resolve problems efficiently.Troubleshooting & Diagnostics: Diagnose and analyze software-related problems reported by customers. This involves asking detailed questions, replicating the issue, and identifying the root cause.Documentation: Maintain accurate and detailed records of all customer interactions, technical issues, and their resolutions. They also contribute to knowledge bases and FAQ documents to help customers find solutions on their own.Issue Escalation: Escalate complex or unresolved issues to higher-level support teams, such as engineering or product development, and follow up to ensure a timely resolution.Product Knowledge: Maintain a deep understanding of the software's features, functionalities, and limitations to provide effective and accurate support.

Job Openings for 3 Software Support Executive Jobs with minimum 1 Year Experience in Kanpur, having Educational qualification of : B.A, B.C.A, B.B.A, B.Com, B.Sc with Good knowledge in Software Support, Windows, Microsoft Office, Tally, ERP, Information Technology Executive etc.

Attend basic & small amounts of inbound technical service calls.Pending call processing with the help of a colleague on a routine basis.Keep records of all conversations in our ticket system in a comprehensible way.Frequently attend training sessions to improve knowledge and performance level.Ensure following the customer service SOP, Company policies, and website for FAQs.Escalate serious problems according to the hierarchy.Frequently attend training sessions to improve knowledge and performance level.

Job Summary:We are seeking a skilled and proactive IT Executive with hands-on experience in managing and maintaining IT infrastructure, with a strong emphasis on CCTV systems. The ideal candidate will support day-to-day IT operations and ensure the security and reliability of surveillance systems across the organization.Key Responsibilities:IT Support & InfrastructureProvide technical support for desktop systems, laptops, printers, and other peripherals.Monitor and maintain company networks (LAN, WAN, Wi-Fi, etc.).Manage installation, configuration, and troubleshooting of software and hardware.Ensure timely updates, patching, and maintenance of systems.Manage data backups, antivirus, and security protocols.CCTV & Surveillance SystemsInstall, configure, and maintain CCTV cameras, NVRs/DVRs, and monitoring systems.Monitor CCTV system performance and ensure continuous operation and storage backup.Conduct periodic checks, preventive maintenance, and fault troubleshooting.Coordinate with vendors for CCTV upgrades, repairs, or replacements.Maintain CCTV system documentation, including layout maps, IP assignments, and access logs.Administrative & DocumentationMaintain IT inventory and asset records.Document all IT support requests, incidents, and resolutions.Assist in implementing and maintaining IT policies and procedures.Provide support for video conferencing and meeting room technology.Qualifications and Skills:Bachelor's degree in IT, Computer Science, or related field.Minimum 24 years of experience in IT support, with at least 1 year of experience in CCTV systems.Hands-on experience with Windows/Linux OS, routers, switches, and basic networking.Working knowledge of IP-based CCTV systems, NVR/DVR setup, remote monitoring, and video storage.Familiarity with access control systems is a plus.Strong analytical, troubleshooting, and problem-solving skills.Good communication and interpersonal skills.

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.

Key Responsibilities :* Train, operate, support and testing of ERP software with customer team at customers office.* Conduct research to identify new markets and customer needs.* Interface with the customers/users to train and create an understanding of our software product.* Identify client needs and suggest appropriate products/services* Work at customer site for day to day software implementation, support and operational tasks.* Customize product solutions to increase customer satisfaction* Be the main point of customer contact and troubleshooting* Build long-term trusting relationships with clients* Proactively Identify and handle change requests* Clearly communicate with clientBenefitsComplete training will be given by the companyTravel allowanceInternet facilityLaptop

Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc

An Admin Support Executive manages daily office operations, ensuring smooth workflows by handling schedules, correspondence, records, and supporting executives/teams with tasks like meeting prep, travel booking, and report generation, acting as the organizational backbone with strong communication and organization skillsKey ResponsibilitiesOffice Operations: Oversee daily activities, manage supplies, ensure equipment works, and maintain a tidy, functional office.Scheduling & Coordination: Arrange meetings, appointments, and travel for executives and teams, managing calendars effectively.Communication: Handle phone calls, emails, and mail; act as a liaison between departments, clients, and leadership.Documentation & Reporting: Prepare documents, presentations, reports, and maintain organized filing systems.Executive Support: Provide high-level assistance, often confidential, to senior management.

WBC is Hiring Customer Support ExecutiveReady to take your career to the next level? Join the WBC family and grow with us!Required skills:Software SalesFollowup Marketing ActivitiesWilling to Travel Location: Karaikudi Work Type: Full-timeExperience: 0 to 2 YearsPreferable Candidate: MalePreferable Area: Banking sector, Software sales.Apply Now: Send your updated resume to hr@wbcsoftwarelab.com For More Info: 99439 77818#Karaikudijobs #WBC #Tallysupport #Softwaresales #Willingtotravel #Newleads #Karaikudi #Fresher#Experienced #2025 #Immediatehiring #Bankingsector;

WBC is Hiring Marketing ExecutiveReady to take your career to the next level? Join the WBC family and grow with us!Required skills:Software SalesFollowup Marketing ActivitiesWilling to Travel Location: Karaikudi Work Type: Full-timeExperience: 0 to 2 YearsPreferable Candidate: MalePreferable Area: Banking sector, Software sales. Apply Now: Send your updated resume to hr@wbcsoftwarelab.com For More Info: 99439 77818#WBC #Tallysupport #Softwaresales #Willingtotravel #Newleads #Karaikudi #Fresher#Experienced #2025 #Immediatehiring #Bankingsector

Conduct lead visits to potential clients and understand their business needs.follow-up marketing activities to nurture leads and convert them into customers.Demonstrate Tally product knowledge by explaining features, benefits, and usage to clients.Handle Tally installation and ensure proper setup as per client requirements.Provide support & services and offering guidance on Tally usage.Contact: 97872 05818Mail ID: hrm@wbcsoftwarelab.com

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.