Customer Support Engineer

Geotrackers

Job Description

Provide technical support for GPS devices

Troubleshoot hardware & software issues

Assist with installation & configuration.

Strong knowledge of GPS tracking systems & troubleshooting.

Exp. installation, issue resolution.

Familiarity with CRM software & ticketing tools.

Configuration & Programming of wireless data modems for IoT

NOC based support to field engineering team

System provisioning on ERP

MIS generation

Testing & Debugging

Impart technical training

Resolve Technical Queries

Ensure ticket resolution within TAT

Desired Candidate Profile

/Diploma in Computers, E&C

Above 75% in Class XII

Excellent Communication

Excellent IT skills, Excel, Word, Android

Team player

Calm, mature & able to handle difficult situations

High Energy

Self Motivated

Company Profile:

Geotracker Mobile Resources Management Private Ltd

Geotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.

A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc

• Experience

  2 - 8 Years

• No. of Openings

  5

• Education

  B.E, B.Tech, M.Tech

• Role

  Customer Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office