Quality Analyst - Mumbai

Job Title: Quality Analyst BPO (Sales Experience)

Company: Call 2 Connect

Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - , Maharashtra

Job Type: Full-time | Work from Office (Onsite)

Job Summary:

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

Key Responsibilities:

Monitor and evaluate inbound/outbound sales calls and processes.

Ensure compliance with quality and sales guidelines.

Identify training needs and recommend process improvements.

Provide constructive feedback and coaching to sales agents.

Prepare daily/weekly/monthly quality reports and audits.

Collaborate with team leaders and trainers to enhance agent performance.

Ensure customer satisfaction benchmarks are consistently met.

Candidate Requirements:

Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales

Age Limit: 25 to 35 years

Education: Graduate (any stream)

Language: Fluent in English & Basic Hindi

Gender: Male & Female Both eligible

Shift Timing: Day Shift (09:30 AM 06:30 PM)

Work Days: Monday to Saturday (Sunday Off)

Interview Details:

Mode: Face-to-Face

Time: 11:00 AM to 4:00 PM

Location: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - , Maharashtra

Salary & Benefits:

Salary: Up to 35,000/month (Negotiable based on experience)

Incentives: Performance-based incentives

Annual Increment & Appraisal Policy

Health Insurance

Provident Fund (PF), ESI & PT

Why Join Us?

Be part of a reputed BPO in the insurance & sales domain

Opportunity to work in a quality-focused, performance-driven environment

Fixed day shift and weekly Sunday off

Supportive leadership and career development opportunities

How to Apply:

Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

• Experience

  2 - 6 Years

• No. of Openings

  2

• Education

  Graduate (B.B.A)

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra