Quality Analyst || Freshers & Experienced

NPM Recruitment

job title: quality analyst – bpo (sales experience)

company: call 2 connect

location: 401, fourth floor, evershine mall, new link road, malad (west), mumbai - , maharashtra

job type: full-time | work from office (onsite)

job summary:

call 2 connect is hiring an experienced quality analyst with a strong background in sales processes within a bpo environment. the ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

key responsibilities:

monitor and evaluate inbound/outbound sales calls and processes.

ensure compliance with quality and sales guidelines.

identify training needs and recommend process improvements.

provide constructive feedback and coaching to sales agents.

prepare daily/weekly/monthly quality reports and audits.

collaborate with team leaders and trainers to enhance agent performance.

ensure customer satisfaction benchmarks are consistently met.

candidate requirements:

experience: minimum 1 year as a quality analyst in a bpo, preferably in sales

age limit: 25 to 35 years

education: graduate (any stream)

language: fluent in english & basic hindi

gender: male & female – both eligible

shift timing: day shift (09:30 am – 06:30 pm)

work days: monday to saturday (sunday off)

interview details:

mode: face-to-face

time: 11:00 am to 4:00 pm

location: 401, fourth floor, evershine mall, new link road, malad (west), mumbai - , maharashtra

salary & benefits:

salary: up to ₹35,000/month (negotiable based on experience)

incentives: performance-based incentives

annual increment & appraisal policy

health insurance

provident fund (pf), esi & pt

why join us?

be part of a reputed bpo in the insurance & sales domain

opportunity to work in a quality-focused, performance-driven environment

fixed day shift and weekly sunday off

supportive leadership and career development opportunities

how to apply:

walk in for an interview during the mentioned time or contact the hr team for more details. don’t forget to bring your updated resume and valid id.

• Experience

  0 - 2 Years

• No. of Openings

  99

• Education

  M.B.A/PGDM [Other]

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, Maharashtra