Quality Analyst Graduate Jobs in Mumbai

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.

We are seeking an experienced Business Analyst to join our IT team. The successful candidate will be responsible for analysing business needs anddeveloping solutions to meet those needs. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for understanding business requirements.

The candidate is expected to have experience working with Finacle's liabilities module, familiarity with Finacle APIs for integration, basic understanding using Postman or SOAP UI for API testing, and a basic understanding of JSON for data handling. These skills are essential for effectively managing banking operations and ensuring smooth interactions with other systems and applications.Finacle liabilities - module (Mandatory)Finacle API - Integration FI Simulator - Financial Institution is a tool or software Postman or SOAP UI - API testingJSON - data handlingFinacle (Version 10.0)

Required Quality Auditor for Malad locationQualification graduateMinimum 6 months experience requiredOffer salary 24 in hand 28 CTCImmediate joiner required

Urgent Hiring Call Quality AnalystQualification: Any GraduateExperience: 3 to 5yrsWorking Days: Monday to SaturdayLocation: Bandra BKCWork From OfficeSalary: Excellent Package for Right CandidatesJob Description:Listens to call recordings and provide insight and solutions to operational managementto maximize lead conversion and customer satisfaction.Performs call monitoring and provides trend data, quality reports, and feedback toDirector, concern department head.Monitor calls to ensure sales.Quality check about product knowledge, policies, and procedures, terms & condition.Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.Provides focused quality audits and performance feedback to team leaders/supervisorsand managers for assigned teams within the timeframe guidelines, Create quality scorecards to track performance levelsIdentify and support other opportunities for quality improvement across the teamDocumenting quality issues of the call counsellor wise , performance measures andquality improvements for management review.Assists with development of the revenue center training .Models and shares best practices with team members with ability to receive feedbackand act when appropriate.

Job Openings for 3 Catalogue Intern Jobs for Freshers in Vile Parle East, Mumbai,Microsoft Excel,Quality Analyst, having Educational qualification of : Other Bachelor Degree, B.A, B.B.A, B.Com with Good knowledge in Microsoft Excel,Quality Analyst etc.

Dear Candidate,greeting for the Day!we are Hiring for the Jobs for the Position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineerkey Responsibilitieswelcome Passengers On Board and Directing Them to Their Seats.providing Information and Safety Procedures to the Passengerschecking all Seat Belts and Galleys are Secure Prior to Take-off.making Announcements On Behalf of the Pilot and Answering Questions During the Flightserving Meals and Refreshments;selling Duty-free Goods and Advising Passengers of Any Allowance Restrictions in Force At Their Destination;reassuring Passengers and Ensuring that They Follow Safety Procedures Correctly in Emergency Situations.providing First Aid Facilityticketing and Maintenancetechnical Helpskills*strong Verbal Communication Skills*excellent Personalityinterview Timings:- 10 am to 6 Pmqualification: Any Under Grad/graduated(freshers)position:- Air Ticketing / Ground Staff / Cabin Crew / Technicalsalary:- 35k to 45k + Cab + Mealsadvantages:-1. Opportunity to Join the Fastest Growing Organization.2. After Completing 15-18 Months You Can Apply in Any Respective Dept Related to Your Field.3. Lucrative Packages.other Detailsdepartment: Airport / Airline /ground Staff / Cabin Crewindustry: Aviation / Airlineregards

About Process:-A Quality Analyst is a professional who evaluates products, systems and software to ensure they are free of defects and meet an organization's quality standards.Title :- Quality AnalystLocation :- Powai, MumbaiRequirement:-QA should have been a caller herself for min. 2-3yrs in a sales process & min.2yrs + experience as a Quality Analyst in any sales process preferably insurance & one for Life or Health renewal processMust have good knowledge of excel & all reports related to QualityMust speak read & write English, Hindi & MarathiCandidate to be of Central & Harbour location only or 10kms within the office radiusAtleast 2yrs stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasonsEducation:- Should be Graduate & above with minimum score of 65% in SSC, HSC & GraduationShift Timings :- Day Shift 9:30 am -7 pmWeekly off:- 1st Saturday and All SundaysAge :- 28-35yrs

Dear Candidate,Greetings from CallarityWe are hiring for Quality Analyst Profile in our growing company.Location - WFO (Address): 307, Callarity Pvt Ltd, Cresent Business Square, Opp Gundecha Enclave, Kharani Road, Sakinaka,Andheri east, MumbaiDesired Profile:Someone who speaks and Understands English, Hindi fluently.Should have a good command on BPO Operational skills.Should have good knowledge of Excel to make reports in reference to performances.Min. 1 year of experience as Quality Analyst.Should be ready to join as per specified Roles and Responsibilities:Good Knowledge of Audit and Evaluation function.Ability to handle pressure and a natural go getter.Ability to lead associates and drive Quality culture.Understanding of the Business situation and capability to address issues.Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skill.Must be able to conduct audits for trainees during training and OJT (over and above floor audits). Driving quality initiatives in the team.Handle Call Audits and Call Center Quality.Responsible for Audit Accuracy & Quality Improvements.Candidate should have excellent problem solving capabilities and lateral thinking skills.

Drive for results & improvement*Prioritize and implement all actions arising from production and projects.* Focus on product for successful implementation of quality and productivity improvementMeasurable results.* Maintaining laboratory instrument.* There is responsibility and accountability to achieve the goal. Customer Focus and Mangement * In-depth knowledge of product, raw material , applications and operating procedures.* Nurtures profitable , dependable, trustful relationship, with all chemist, InCharge and production dept. * In-depth knowledge of competitor's products Operational Excellence * Ensures all targets of development and coa as per specification .* Ensures services of product as per requirement Commercial Skills* Good knowledge of pigment * Good knowledge of how to handle lab .Consistency of test results

Need a candidate who has good amount of production management knowledge with minimum 5 to 6 years of experience in the same field. He should have qualities like Production control, quality control, stock management waste management, error control, costing control, QMS, SOP, 5 P of production. production staff management. We looking for candidate for long term for at least 5 years.

2 to 6 year of experience in manual testing experience in web-based and standalone applications Experience developing, documenting and implementing quality assurance standards Strong knowledge of QA methodology and tools Strong experience with cross-browser and cross-platform testing (PC, mobile and tablet) Strong experience in email and ad unit testing Demonstrated analytical and problem-solving skills Experience writing new test cases based on requirements Demonstrated positive, results-oriented attitude Excellent communication skills, both written and verbal Ability to work independently and efficiently Experience of Jira is an added advantage

Company's Introduction: ReachLocal Inc. helps local businesses grow and operate their business better with leading technology and expert service for our clients' lead generation and conversion. ReachLocal's mission is to provide more customers to local businesses around the world. The company's operations are located in the United States, Canada, Australia, New Zealand, Japan, Germany, the Netherlands, Brazil, Mexico and India. The Company offers online marketing products and solutions in three categories: digital advertising (including Reach Search, Reach Retargeting, Reach Display, Reach Display In-app and Reach Social Ads), Lead Conversion Software (Reachedge and Kickserv) and Web Presence (including ReachSEO, Reach Cast, Reachsite, and TotalLiveChat). The Company delivers its suite of products and solutions to local businesses through a combination of its proprietary technology platform, its direct inside and outside sales force, and select third-party agencies and resellers. Job Description Proxy QA AnalystWe are pleased to extend an employment opportunity to candidates fluent in spoken and written English, to work on our online advertising websites.This role demonstrates proficiency with online search and display advertising techniques and ReachLocal proprietary technologies.Job Description:The Proxy QA Analyst role involves reviewing campaigns with respect to the proxy websites.The candidate must be flexible and able to multitask across a variety of job duties, including:Work on our proprietary tool to generate Proxy Websites. A good knowledge of HTML is required for the sameCarry out Image editing and Flash editing as requiredIdentify and resolve issues with the Proxy Websites once they are ready.Create tickets in order to communicate issues with the Sales/Support team.Maintain a log of work done and communicate the same with the Lead/ManagerDesired Candidate: Script Focused

FOR QA Candidate KRA: Complies the data from QC and Prepare the COA as per manufacturing. Review the Quality Assurance documents i.e., product specification, literature, artwork. Testing of products. Searching the pharmaceutical literature from google and pharmaceutical site.

Verification of employee details over phone calls and mailsMIS preparation and updation for the number of cases processed during the dayTrack mails flowing throughout the dayMaintenance and updation of log files on daily basisChecking and preparation of templates and reports daily to be sent to clientsHelp in the backend processing (updations)

est LeadJob Responsibility lead the test work of the project and be responsible for the test results; Develop test plans, identify quality risks and propose reasonable solutions: Formulate test plans and test designs according to requirements; Organize and execute test tasks. collate end analyze test results; improve test methods and test tools to promote the professional level of the team.Job requirements: Extensive experience in lending domain Proficiency with at least one programming languages (Java/Python) Extensive experience in API test, automation test, performance test Proficiency in Linux, network, database, distributed system Bachelor degree or above, major in computer related fields More than 3 years experience in server testing or development Security testing, Whitebox testing, continuous integration experience is preferred

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.