Quality Analyst Female 12th Pass Jobs in Pune

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.Conduct regular call audits based on defined quality scorecards and SOPs.Provide detailed feedback and coaching to agents to improve call handling and customer experience.Identify quality gaps, root causes, and recommend corrective actions.Prepare and maintain daily, weekly, and monthly QA reports.Track agent performance trends and share insights with Team Leaders and Management.Participate in calibration sessions with operations and training teams.

Develop and execute test cases, scripts, plans, and procedures for web and mobile applications. Perform functional, regression, integration, and performance testing. Identify, document, and track bugs and issues using issue tracking tools (e.g., Jira, Bugzilla). Work closely with development and product teams to understand project requirements and provide feedback on potential quality risks. Participate in test case reviews, status meetings, and retrospectives. Automate test cases where appropriate to improve efficiency and repeatability. Ensure test coverage is aligned with project goals and requirements. Analyze test results and provide detailed reports to stakeholders. Continuously improve QA processes and practices within the team. Key Requirements Bachelors degree in Computer Science, Engineering, or a related field. 23 years of experience as a Quality Analyst or Tester in an IT/software development environment. Strong understanding of QA methodologies, tools, and processes.

Any Graduate and BPO Experience- Mandate Minimum 1 Year as a Quality Assistant for voice service/Sales process Strong attention to details with the ability to multi-task and work within a fast-paced environment. Ability to deal with confidential information appropriately. Ability to work independently on projects and as a member of a team. Ability to multi-task and organize and prioritize workload. Communication skills: Excellent interpersonal skills, ability to read, analyze and interpret documents, ability to respond effectively to all inquiries, ability to present information. Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of a variety of work styles, personalities, and career levels.

Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner

We have vacant of 10 Call Quality Analyst Jobs in Kharadi Pune Experience Required : 2 Years Educational Qualification : Other Bachelor Degree Skill Call Quality etc.JOB DESCRIPTION Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. Perform other duties as assigned. KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED 2-3 years Call Center Experience Minimum 1 to 2 years as a Call Quality Analyst Bachelor Degree a plus Excellent verbal, written and interpersonal communication skills; Outstanding customer service skills and dedication to providing exceptional customer care; Must be self-motivator and self-starter; Focus on quality and customer service; Exceptional listening and analytical skills; Solid time management skills; Must be able to effectively deal with people at all levels inside and outside of the Company; Creative ability & writing proficiency; Ability to multitask and successfully operate in a fast paced, team environment; Must adapt well to change and successfully set and adjust priorities as needed; Must be proficient with Microsoft Office (intermediate Word, basic Excel)

Quality Analyst: Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction. Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends. Identify and support other opportunities for quality improvement across the team. Develop materials and process documentation to support training as and when required. Documenting quality issues, performance measures and quality improvements for management reviews. Create quality score cards to track performance level. Sharing feedback and briefings to associates to improve their quality. Coordinating and facilitate call calibrations. Able to identify the Root cause and share observations with Operations.Added advantage: Should have knowledge on 7 QC tools. Must have a good knowledge on Excel. TNA/TNI/TTQ RAG analysis and BQM to identify bottom performers and support management.

OPENINGS FOR QUALITY ANALYSTQualification: - Graduate Experience: - Candidate must have at least 2 yrs. Experience in quality analyst.Candidate must be good in communication n must have strong IT skills Salary:- 3L PA To 3.5LPALocation: - Viman nagar, Pune Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center.Associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call.and emails responses to assess associates' demeanor, technical accuracy, customer service performance, andconformity to company policies and procedures. This individual will assist in developing, creating, andimplementing call center quality processes and procedures; as well as making recommendations for enhancementsto training materials as needed to enhance the overall XOOM Energy customers experience. Participates in the design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to the site management team. Uses quality monitoring data management system to compile and track performance at team and Individual levels. Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned. KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED 2-3 years Call Center Experience Bachelor Degree a plus Excellent verbal, written, and interpersonal communication skills; Outstanding customer service skills and dedication to providing exceptional customer care; Must be self-motivator and self-starter; Focus on quality a

We are looking for 10 Quality Analyst Team Lead Posts in Pune, Maharashtra with deep knowledge in Call audit,,7QC tool,Team handinng and Required Educational Qualification is : Other Bachelor Degree