Quality Analyst

Riemen Solution Pvt Ltd

Quality Analyst:

· Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction.

· Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends.

· Identify and support other opportunities for quality improvement across the team.

· Develop materials and process documentation to support training as and when required.

· Documenting quality issues, performance measures and quality improvements for management reviews.

· Create quality score cards to track performance level.

· Sharing feedback and briefings to associates to improve their quality.

· Coordinating and facilitate call calibrations.

· Able to identify the Root cause and share observations with Operations.

Added advantage:

· Should have knowledge on 7 QC tools.

· Must have a good knowledge on Excel.

· TNA/TNI/TTQ

· RAG analysis and BQM to identify bottom performers and support management.

Experience : 1 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Quality Analyst

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India