Quality Analyst Female 12th Pass Jobs in Bangalore

Monitoring calls Checking the call qualityQuality toolsCall AuditingTraining on calls script

JOB DESCRIPTION QUALITY ANALYST-Audit Pre-recorded calls & live calls along with cross-checking the end-to-end details onrespective Tickets.Analyse quality process and procedure to ensure it meets process requirements.Meeting daily, weekly and monthly audits analysing short- and long-term development plans.Ensuring that the counsellors should follow proper pitch as per guidelines to meet minimum qualitystandards.Perform quality checks and perform Mock calls for freshers to improve performance.Providing periodic feedback to agents and to their reporting manager for scope of improvement.To identify gaps and rectify them by sharing feedback and conducting refresher sessions withagents to improve quality of calls.Closely monitoring quality parameters as per needs and share ideas to improve quality standards.Required Skills: -Should be well versed with MS Office (Word, Excel, PowerPoint) & Office 365.Should have excellent communication/Writing skills (Hindi and English is must)Good Analytical skills.Should have knowledge about all 7 QC Tools (Pareto, Histogram etcMin 1 yrs exp as QA ,Salary :- Upto-2.5 LPAComfortable with 24*7 Shifts with 6 days working culture & 1 rotational OffLocation :- Jaipur (work from office)

Job Description QA Executive Unixx Solutions (Bangalore)Unixx Solutions is looking for a dedicated and detail-driven QA Executive to join our fast-growing team. In this role, you will be at the heart of our product quality process ensuring that every feature works smoothly, every workflow is stable, and every user experience meets the highest standards.This position is ideal for someone who enjoys solving problems, spotting hidden issues, and improving product performance. You will collaborate with product, tech, and operations teams, contributing directly to the reliability and success of our SaaS-based proctoring platform. If you thrive in a dynamic environment and love exploring how products work, this role is built for you. Key ResponsibilitiesConduct detailed product testing across features, flows, and live sessionsIdentify, reproduce, and document issues with accuracy and clarityWork closely with the product and engineering teams to ensure fast resolutionMonitor platform performance and ensure seamless usabilityMaintain structured bug logs, test reports, and performance insightsContribute to continuous improvement of quality processes and product stability What Were Looking ForGraduate in any discipline (freshers or experienced)Excellent communication skills verbal & writtenStrong analytical thinking with a sharp eye for detailAbility to adapt quickly in a fast-paced SaaS environmentBasic familiarity with QA/testing tools is a plusConfident working in rotational shiftsMust be willing to work from our Bangalore office Why Join Unixx Solutions?Work on real-time SaaS and proctoring systems used by global clientsOpportunity to grow with a product-focused companyCollaborative, supportive, and innovation-driven cultureA role that sharpens your QA, tech, and problem-solving skills every day

Design, maintain and execute manual and automated test cases for web applicationsCreate detailed and well-structured test scenarios and test casesPrioritize and execute testing activities within each iterationsWork closely with others in the team and update the status regularly in an informative mannerParticipate in scrum ceremonies and maintain artifacts. Work collaboratively across multiple teams.Create automated test scripts in CI/CD environment for UI, API and integration endpoints, working with AWS services and Device APIsCreate automated Performance test scripts and provide analysis and reportsContinually optimize automation processesEnhance and maintain automation test suiteCommunicate all concerns and status with the manager on timely manner

Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.

Be a mentor and guide the product executives to the company set quality metrics. Monitor, evaluate and score inbound calls against established quality assuranceinstruments and standards. Review, evaluate, and score open and closed customer issues tickets againstestablished quality assurance instruments and standards. Participate, as needed, in calibration sessions, employee communication sessions,and/or creation of communication tools. Supports and communicates business goals, quality standards, processes andprocedures and policies. Ensures the call center agents adhere to predetermined quality assurance standardsand the businesss standard operating procedures. Conduct / Lead training sessions (as needed). Monitor calls to provide feedback regarding telephone etiquette, product informationgiven and procedures.Provides performance expectations, action plans anddevelopment plans to improve call quality.

Fixed Day Shift: The process has fixed day shift timings. Call Monitoring/Auditing: Conduct thorough call monitoring/auditing for customer care agents, providing detailed feedback on monitored calls.Parameter Evaluation: Evaluate agents on various parameters, including call greeting, professionalism, communication skills, and process knowledge.Language Proficiency: Understand conversations in English, Hindi, or regional languages (Kannada, Tamil, Malayalam, Telugu, Marathi, Gujarati, etc.) and provide relevant feedback.Scoring and Documentation: Fill out call auditing forms with accurate scores for assessed parameters.7QC Tools Knowledge: Demonstrate proficiency in using 7QC Tools like Pareto charts and histograms.Root Cause Analysis (RCA) Analysis: Perform detailed Root Cause Analysis (RCA) and ACPT Analysis for call audits. Agent, Customer, Process, and Technology (ACPT) Analysis: Perform detailed Agent, Customer, Process, and Technology (ACPT Analysis) to identify the cause of customer dissatisfaction on the call.Fatal and Non-Fatal Errors: Possess in-depth knowledge of fatal and non-fatal errors while auditing the calls.Call Calibration Sessions: Actively participate in call calibration sessions to ensure consistency in qualityassessments.

We are looking for 1 Quality Analyst Post in Bangalore / Bengaluru, Karnataka, with deep knowledge in QA-Quality Assurance,Quality Analysis and Required Educational Qualification is : Higher Secondary, Other Bachelor Degree

Role:-1. Quality Analyst - Inbound Semi Voice (Fintech Background)*Education:-Any Graduation*Experience:-At least 1- 2 year experience with the relevant domain.*Working days:-6 days working, 1 week off. Rotational shift (8 to 8 window)*Required skills:-1. Excellent English + Hindi must2. Excellent in managing KPI & KRA like NPA, CSAT, DSAT, Calibration, Canned response, Concurrency ratio etc3. Should have experience in handling inbound + Email Audits4. Good in analytical skills and excel reporting5. Proven Experience As Quality Analyst on papers.

The Quality Specialist, RCM will participate in the execution of auditing and review activities focused on Revenue Cycle Functions. The auditing and review activity performed by the Quality Assurance Specialist is aimed at ensuring Greenway Revenue Services' business operations adhere to required corporate policy, process, and procedure, adhere to all applicable state and federal regulatory requirements as well as provide value and quality to customers.Essential Duties & ResponsibilitiesComplete quality audits and reviews to ensure RCM services rendered are compliant, of the highest quality, and provide value to our clients.Document data obtained during all quality activities consistent with company policies and procedures for educational feedbackConsciously create a workplace culture that is consistent with the overall organizations and that emphasizes the mission, vision, guiding principles, and values of the organizationCommunicate significant issues or developments identified during quality activities and provide recommended process improvements to the Manager as well as creates QA reports.Utilize methods, procedures, and metrics needed to ensure that quality standards and practices are attained.Assist in the ongoing evaluation of procedures and training methods to promote continual improvement of your team and the unit as directed by the Director.Participate in projects as assignedReview performance data that includes activity reports and spreadsheets to monitor and measure departmental productivity, goal achievement, and overall effectiveness with payment posting, insurance follow-up, charge posting, and as well as other activities associated with revenue cycle management services provided.Communicate/answer questions regarding client data and market billing compliance issues.Stay current with changing AR trends and alert specific RCM teams when issues arise