Quality Analyst

Be a mentor and guide the product executives to the company set quality metrics.

Monitor, evaluate and score inbound calls against established quality assurance

instruments and standards.

Review, evaluate, and score open and closed customer issues tickets against

established quality assurance instruments and standards.

Participate, as needed, in calibration sessions, employee communication sessions,

and/or creation of communication tools.

Supports and communicates business goals, quality standards, processes and

procedures and policies.

Ensures the call center agents adhere to predetermined quality assurance standards

and the businesss standard operating procedures.

Conduct / Lead training sessions (as needed).

Monitor calls to provide feedback regarding telephone etiquette, product information

given and ides performance expectations, action plans and

development plans to improve call quality.

• Experience

  2 - 5 Years

• No. of Openings

  40

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Sc)

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office