Quality Analyst

€¢ Be a mentor and guide the product executives to the company set quality metrics.

€¢ Monitor, evaluate and score inbound calls against established quality assurance

instruments and standards.

€¢ Review, evaluate, and score open and closed customer issues tickets against

established quality assurance instruments and standards.

€¢ Participate, as needed, in calibration sessions, employee communication sessions,

and/or creation of communication tools.

€¢ Supports and communicates business goals, quality standards, processes and

procedures and policies.

€¢ Ensures the call center agents adhere to predetermined quality assurance standards

and the business€™s standard operating procedures.

€¢ Conduct / Lead training sessions (as needed).

€¢ Monitor calls to provide feedback regarding telephone etiquette, product information

given and ides performance expectations, action plans and

development plans to improve call quality.

• Experience

  2 - 5 Years

• No. of Openings

  40

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Sc)

• Role

  Quality Analyst

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office