Quality Analyst 12th Pass Jobs in Mumbai

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

A Quality Analyst (QA) is a crucial position within any organization focused on maintaining and improving the quality of products, services, and processes. This role involves diverse duties and responsibilities to ensure that all aspects of production meet or exceed established quality standards. The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards.Essential Responsibilities1. Conduct detailed statistical analysis to identify trends, issues, and areas for improvement in product and process quality.2. Perform regular quality assurance audits to ensure adherence to established standards and regulatory compliance.3. Develop and maintain quality standards and procedures in collaboration with cross-functional teams.4. Analyze test results and produce comprehensive reports detailing findings and recommending actionable improvements.5. Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to products and processes.Necessary Skills1. Analytical Skills2. Attention to Detail3. Communication Skills4. Problem-Solving Abilities5. Technical Proficiency

bpo Team Leader, Assistance Manager, Bpo Quality Analyst, Mis ExecutiveUrgent opening for the below mentioned positions QA No of requirement - 8Candidates should have QA exp in BPO Salary upto - 35 max Location - Malad and virar Team leaderNo of requirement - 10 Need candidates from insurance and real estate exp Salary upto - 35 max Location - Malad MISNo of requirement - 4Need candidates with good excel Maximum salary upto - 30 Location - Malad Assistant managerNo of requirement - 3Salary upto - 45 ( negotiable)Need candidates with life insurance exp Location - Malad TrainerNo of requirement - 2 Salary upto - 35 max Location - MaladFor More Information

I require a person to assist us with a Python Developer Udemy Course. If the person has the training videos ready, it's the best. If not, the person should be willing to create a course. The person has to create the full course.To Apply please go to GerardYadGG LinkedIn's Page, you will find the website link there, you can apply there. Please apply there to be considered.100% worldwide remote.ID: PL300Thank You.

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Conduct call audits and suggest corrective measures to meet client SLAs. Adept in Quality Tools. Experience in Outbound banking process will be preferred

Highlighting problem areas in the process Identifying fatal errors and non fatal errors & take corrective/ preventive action.Giving feedback and improving their performance Responsible for quality targets and meeting deadlines.

Looking for QA profile in MumbaiMinimum 2 years in testing profile. Manual , automation Software Testing of web , Mobile , desktop Automation experience at Unit, API and UI level with open source tool Like selenium Driver.Load testing J Meter or any other Tool.Strong interpersonal, written and oral communication skills.Strong knowledge of Writing test scenarios, test cases and execution.

I require a person to assist us with a Data Science Udemy Course. If the person has the training videos ready, it's the best. If not, the person should be willing to create a course. The person has to create the full course.To Apply please go to GerardYadGG LinkedIn's Page, you will find the website link there, you can apply there. Please apply there to be considered.100% worldwide remote.ID PI 201