Quality Analyst

Lumina Datamatics

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.

2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures

3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.

4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Experience : 3 - 8 Years

No. of Openings : 10

Education : Higher Secondary

Role : Quality Analyst

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India