Quality Analyst 12th Pass Experience Jobs in Gurgaon

Job Title: Quality Analyst (QA)Company Name: Bright Future RPD Hiring SolutionsJob Location: Sector 18, GurugramSalary: Up to 35,000 Per MonthExperience Required: 2+ Years Total ExperienceQA Experience: Minimum 1+ YearQualification: Graduate PreferredJob Type: Full TimeWorking Days: 6 Days a WeekShift: Day ShiftLanguage: English & HindiJob Description:We are looking for an experienced Quality Analyst (QA) to monitor and evaluate sales calls, ensure quality standards, maintain process compliance and improve overall team performance.Key Responsibilities:1. Call Monitoring & Audit- Monitor and evaluate sales calls.- Conduct regular call audits based on quality parameters.- Ensure process compliance and adherence to guidelines.2. Coaching & Feedback- Provide one-on-one feedback to sales executives and counsellors.- Identify performance gaps and suggest improvements.- Improve call quality, pitch and conversion rates.3. Calibration & Alignment- Participate in calibration sessions with Team Leaders and Operations.- Maintain consistency in quality scoring.4. Reporting & Analysis- Prepare daily and weekly quality reports.- Identify recurring errors and performance gaps.- Conduct Root Cause Analysis (RCA).5. Process Improvement- Suggest improvements in call scripts and sales pitches.- Recommend training interventions.- Improve overall process quality.Required Skills:- Quality Analyst (QA)- Call Monitoring & Auditing- Quality Assurance- Sales Process- Quality Parameters- Root Cause Analysis (RCA)- MS Excel- Quality Reporting- Coaching & Feedback- Communication Skills- Process ComplianceContact Person: Rajan SharmaContact Number: 8595974460Company: Bright Future RPD Hiring SolutionsYour Career, Our Priority!

Hiring for Quality Team Leader for Bpo Industry(only Candidates from Bpo /call Centre Industry Can Apply)salary: Inr upto 4,20,000 per Annumposition: Quality Team Leaderincentives: Uncapped Commission Structurecategory: Quality Assuranceindustry: Bpo/call Centreexperience:Minimum 4 Years Experience with At Least 2 Years Experience as a Quality Team Leader / Asistant Quality Team Leader with International Bpo Onlylocation:phase 2, Udyog Vihar, Sector 20, Gurugram, Haryana 122016job Type: Full Timeworking Hours: 04:30 am 2:00 Pm working Days -05 - Mon - Fri* No Charges are Taken from the Candidate