Quality Analyst (1-2 Years)

Job Title: Quality Analyst (QA)

Company Name: Bright Future RPD Hiring Solutions

Job Location: Sector 18, Gurugram

Salary: Up to ₹35,000 Per Month

Experience Required: 2+ Years Total Experience

QA Experience: Minimum 1+ Year

Qualification: Graduate Preferred

Job Type: Full Time

Working Days: 6 Days a Week

Shift: Day Shift

Language: English & Hindi

Job Description:

We are looking for an experienced Quality Analyst (QA) to monitor and evaluate sales calls, ensure quality standards, maintain process compliance and improve overall team performance.

Key Responsibilities:

1. Call Monitoring & Audit

- Monitor and evaluate sales calls.

- Conduct regular call audits based on quality parameters.

- Ensure process compliance and adherence to guidelines.

2. Coaching & Feedback

- Provide one-on-one feedback to sales executives and counsellors.

- Identify performance gaps and suggest improvements.

- Improve call quality, pitch and conversion rates.

3. Calibration & Alignment

- Participate in calibration sessions with Team Leaders and Operations.

- Maintain consistency in quality scoring.

4. Reporting & Analysis

- Prepare daily and weekly quality reports.

- Identify recurring errors and performance gaps.

- Conduct Root Cause Analysis (RCA).

5. Process Improvement

- Suggest improvements in call scripts and sales pitches.

- Recommend training interventions.

- Improve overall process quality.

Required Skills:

- Quality Analyst (QA)

- Call Monitoring & Auditing

- Quality Assurance

- Sales Process

- Quality Parameters

- Root Cause Analysis (RCA)

- MS Excel

- Quality Reporting

- Coaching & Feedback

- Communication Skills

- Process Compliance

Contact Person: Rajan Sharma

Contact Number:

Company: Bright Future RPD Hiring Solutions

Your Career, Our Priority!

• Experience

  1 - 2 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Part Time

• Work Location Type

  Work from Office