Operation Executive Female Graduate Jobs in Guwahati

- Greet guests upon arrival, assist with check-in, and ensure smooth check-out processes, handling all necessary documentation.- Assist with reservations over the phone, email, and in-person. Ensure the reservation system is updated and accurate.- Address guest inquiries and provide information regarding hotel services, local attractions, and amenities.- Listen to guest concerns and complaints, and escalate issues to senior staff when needed to ensure guest satisfaction.- Answer incoming calls, transfer calls to the appropriate department, and take messages for staff or guests.- Handle payments, process billing, and manage transactions accurately, including cash, credit cards, and other payment methods.- Liaise with housekeeping, maintenance, and other departments to ensure that guests needs are met.- Keep the front desk area tidy and organized, ensuring all materials like brochures, maps, and forms are stocked.- Assist with special requests such as arranging transport, room service, or restaurant reservations.- Monitor the hotels security, ensuring that only authorized individuals access guest areas. Follow safety procedures for emergencies.- Promote hotel services and facilities to guests, such as restaurants, spas, events, and excursions.- Maintain accurate guest records and assist with administrative duties like filing and documentation.- Assist in upselling rooms, packages, and other services to guests, improving overall revenue for the hotel.

- Guest Reception and Check-in/Check-out: Greet and welcome guests, assist them with check-in/check-out, and ensure that their stay starts and ends smoothly.- Handling Guest Inquiries: Answer guests questions, provide information about hotel services, facilities, and local attractions, and assist with any special requests.- Reservation Management: Assist with managing guest reservations, ensuring that the system is updated, and helping with any booking modifications or cancellations.- Phone and Email Management: Handle phone calls, redirect inquiries to the relevant departments, and respond to emails regarding reservations or guest concerns.- Guest Requests and Complaints: Address guest requests and complaints promptly, either resolving them directly or escalating them to higher authorities when necessary.- Check and Maintain Guest Records: Ensure all guest information is correctly entered into the system and updated during their stay. Maintain confidentiality of guest data.- Front Desk Operations: Keep the front desk area neat and organized. Ensure the front desk supplies (forms, brochures, maps) are always well-stocked and available for guests.- Billing and Payment Handling: Assist in processing payments, handling cash and credit card transactions, and generating accurate bills for guests.- Assisting with Room Assignments: Allocate rooms to guests as per availability, preferences, and booking details, ensuring they are happy with their accommodation.- Coordinating with Other Departments: Communicate guest needs to other departments such as housekeeping, room service, and maintenance to ensure a seamless guest experience.- Guest Check-out Process: Assist guests with check-out procedures, ensuring any outstanding charges are settled and that they leave with all necessary documentation (e.g., receipts).

- Handle the preparation, organization, and filing of contracts, agreements, property documents, and client information.- Input, update, and maintain property listings, client databases, and transaction records into the companys CRM or management system.- Ensure all transaction files, property documents, and other relevant materials are accurately organized and easily accessible.- Assist in drafting and proofreading official documents, letters, and reports related to real estate transactions.- Schedule appointments, property viewings, and meetings for real estate agents, clients, and management.- Serve as a point of contact for clients via phone, email, or in-person for general inquiries and follow-up, maintaining a professional and friendly relationship.- Assist clients with minor concerns and escalate complex issues to the relevant departments or agents when necessary.- Handle billing, payment tracking, and processing of invoices for properties, services, and transactions.- Assist the sales or leasing team with the paperwork and documentation involved in property sales, leases, and rentals.- Monitor and manage office supplies, ensuring that materials needed for daily operations are always available.- Ensure smooth flow of information between the back office, sales agents, and clients, ensuring no delays in processing.- Assist with collecting and organizing market data, such as property prices, trends, and competitor information, to support the sales and marketing teams.- Ensure all transactions, documents, and processes comply with relevant real estate laws, industry regulations, and company policies.- Utilize customer relationship management (CRM) software to track and update client interactions, property listings, and transaction statuses.

- Accurately enter and update customer and shipment data into the companys database or management system.- Maintain and organize all shipment-related documents, ensuring they are easily accessible for operational purposes.- Process customer orders, including verifying addresses, shipment details, and delivery schedules.- Handle inquiries from customers regarding the status of their deliveries or services, providing timely and accurate updates.- Collaborate with the operations and logistics teams to ensure seamless coordination between back-office operations and field services.- Prepare daily, weekly, or monthly reports regarding shipment volumes, delivery statuses, and performance metrics.- Assist in generating invoices and billing documentation for customers based on the delivery services provided.- Ensure that all back-office processes comply with company policies and industry regulations.- Process customer returns and claims, ensuring proper documentation is completed and actions are taken as per company procedures.- Provide general administrative support to senior management, including handling phone calls, scheduling meetings, and preparing documents.- Ensure the smooth functioning of back-office management software and assist in troubleshooting minor technical issues.