Manager CRM Jobs

Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI

Position Overview: company is seeking a highly motivated and results-oriented Executive/Assistant Manager - Business Development to drive the expansion of our technology solutions within large private and government institutions. The ideal candidate will be responsible for identifying new business opportunities, cultivating strategic partnerships, and delivering customized solutions to meet the evolving needs of our clients.Experience : 1-5YearsQualifications: B-Tech/ BE in Civil, Mechanical, Electrical or Electronics engineering with MBA from a reputed InstituteProven track record of success in business development, sales, or account management roles within the technology industry.Demonstrated experience selling complex technology solutions to large enterprises and government agencies.Strong understanding of industry trends, market dynamics, and customer needs within the technology sector.Excellent communication, negotiation, and presentation skills.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Strategic thinker with a results-driven mindset and a passion for driving business growth.Proficiency in CRM software and other sales productivity tools.Willingness to travel as needed to meet with clients and attend business meetings.Salary: Commensurate with candidate profileJob Location: Delhi NCRKey Responsibilities: Identify and develop new business opportunities within large private and government institutions. Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations. Collaborate with internal teams to understand client requirements and develop tailored technology solutions. Conduct market research to identify industry trends, competitive landscapes, and potential growth opportunities. Develop and execute strategic business development plans to achieve revenue targets and market expansion goals. Lead the end-to-end sales process, from initial prospecting to contract negotiation and closure. Prepare and deliver compelling presentations, proposals, and demonstrations to showcase our technology solutions. Track and report on sales performance metrics, pipeline activity, and market trends to senior management. Stay abreast of emerging technologies and industry developments to maintain a competitive edge in the market. Represent the company at industry events, conferences, and networking opportunities to enhance brand visibility and generate leads.

Production Management: Supervise assembly lines, coordinate with suppliers, optimize workflows, and ensure compliance with safety and quality standards (e.g., ISO certifications). Monitor inventory, reduce waste, and implement lean manufacturing techniques to meet production targets.Sales and Marketing: Develop sales strategies, analyze market trends, forecast demand, and manage dealership networks or direct sales teams. Negotiate with distributors, track sales performance, and handle customer relations to boost revenue.Team Leadership: Hire, train, and lead cross-functional teams (e.g., engineers, salespeople, technicians). Resolve operational issues, conduct performance reviews, and foster collaboration between production and sales departments.Financial Oversight: Budget for production costs, sales expenses, and profitability. Analyze KPIs like production yield, sales volume, and ROI to make data-driven decisions.Compliance and Innovation: Ensure adherence to regulations (e.g., emissions standards, labor laws). Stay updated on industry trends like electric vehicles or autonomous tech, and drive process improvements.Required Skills and CompetenciesTechnical Skills: Knowledge of automotive engineering, supply chain management, and tools like ERP systems (e.g., SAP) or CRM software.Soft Skills: Strong leadership, communication, negotiation, and problem-solving abilities. Analytical mindset for data interpretation and strategic planning.Industry Knowledge: Familiarity with automotive trends, such as sustainability, digital transformation, and global markets.Certifications: Often beneficial, like PMP (Project Management Professional) or Six Sigma for process improvement.Education and ExperienceEducation: Bachelor's degree in Business Administration, Engineering, Automotive Technology, or a related field. Advanced degrees (e.g., MBA) are common for senior roles.Experience: 10-20+ years in automotive production or sales, often starting in roles like production supervisor or sales representative. Experience in multinational companies is advantageous due to global supply chains.

Power Expert Engineers is looking for an experienced, highly capable and result-oriented Sales Manager / Business Development Manager to independently handle and grow our sales operations across Bhiwadi Performance Expectation: This is a target-driven senior sales role. The selected candidate will be responsible for generating and closing business with a minimum expected monthly sales of 10 Lakhs across Bhiwadi. The candidate should have the capability to independently manage the complete sales cycle, develop new clients, handle negotiations and consistently achieve business targets.The ideal candidate should have strong experience in B2B sales, preferably in CCTV, Electronic Security, IT Infrastructure, Networking, Fire & Safety, ELV or related solution-based industries. The candidate must be capable of independently managing the complete sales cycle and taking ownership of business development.*Key Responsibilities** Generate new B2B business opportunities and develop new clients.* Handle the complete sales cycle from lead generation to order closure.* Conduct client meetings, site visits and requirement discussions.* Understand customer requirements and propose suitable CCTV, security, IT and networking solutions.* Prepare and follow up on quotations, proposals and techno-commercial offers.* Handle negotiations and close profitable deals.* Develop and maintain strong relationships with corporate, industrial, commercial and institutional clients.* Follow up consistently on leads, quotations, pending approvals and ongoing opportunities.* Coordinate with the technical, installation and operations teams for smooth project execution.* Manage sales activities and client relationships across Bhiwadi as well as Gurgaon.* Develop new accounts while maintaining and growing existing customer relationships.* Track sales pipeline, targets, follow-ups and closures and provide regular sales reports to management.* Identify new market opportunities, projects and potential business accounts.* Take ownership of assigned sales targets and contribute directly to company growth.---For an exceptional candidate with strong industry experience, proven sales performance and the ability to independently manage the complete sales function

We are seeking a Closing Manager to oversee the closing process in our organization. The ideal candidate will have 3 to 6 years of experience in a similar role and will be responsible for ensuring smooth and accurate closures on various projects.Key Responsibilities:- Supervise the Closing Process: Oversee all closing activities, ensuring they are completed accurately and on time.- Coordinate with Teams: Work closely with different departments, such as sales and finance, to gather necessary documentation for closings.- Review Documentation: Ensure all required paperwork is complete and compliant with company policies and regulations.- Training and Mentoring: Provide training and support to junior staff in the closing department, ensuring they understand procedures and best practices.- Problem Resolution: Address any issues or delays in the closing process swiftly to minimize impact on operations.- Generate Reports: Prepare regular reports on closing activities and provide feedback to management on performance and areas for improvement.Required Skills and Expectations:- Candidates should have a strong understanding of closing processes and related documentation, demonstrating attention to detail.- Excellent communication skills are essential, both verbal and written, to interact with various teams and clients.- Strong organizational skills are necessary to manage multiple closing processes effectively and comply with deadlines.- Must be a problem-solver, capable of addressing challenges efficiently and implementing improvements where needed.- Proficiency in relevant software and tools is expected to streamline closing tasks and maintain records accurately. If you meet these qualifications and are ready to take on the challenges of a Closing Manager, we encourage you to apply.

We are looking for a dedicated Customer Relationship Manager to strengthen our connection with clients and ensure their satisfaction. The ideal candidate has 1-2 years of experience and will work full-time from our office in Bawana, Delhi.Key Responsibilities:1. Client Interaction: Engage with customers through calls and meetings to understand their needs and gather feedback, ensuring they feel valued and heard.2. Account Management: Monitor customer accounts to maintain strong relationships, addressing any issues promptly to retain client loyalty.3. Problem Solving: Identify and resolve customer complaints effectively, providing timely solutions that enhance customer satisfaction and trust.4. Reporting: Keep detailed records of customer interactions and feedback, reporting on customer trends and potential areas for improvement.5. Collaboration: Work closely with marketing and product teams to relay customer insights, helping shape services and offerings that meet client demands.Required Skills and Expectations:Candidates must have a degree and a strong understanding of customer service principles. Excellent communication and interpersonal skills are essential for building relationships. A proactive attitude toward problem-solving is necessary, along with the ability to work independently and in a team setting. Familiarity with CRM software is a plus. We expect a positive and enthusiastic approach to client management that fosters long-term partnerships. This role is ideal for females who are passionate about customer relations and seek to grow in a dynamic environment.

Job Title: Client Success Manager Company Name: Alliance Recruitment Agency Job Location: Ahmedabad Experience: 4 - 5 yearsAbout the Role:We are looking for a strategic, high-energy Customer Success Manager (CSM) with a proven track record in B2B relationship management. You will be the primary advocate for our clients, ensuring they derive maximum value from our solutions while driving long-term retention and revenue growth.The ideal candidate bridges the gap between relationship building and commercial strategy, possessing a consultative mind-set to identify upsell and cross-sell opportunities that align with our clients' evolving business goals.

Client Management: Ensure that all needs of clients are successfully met and managedafter booking. After-Sales Service: Provide continuous support to existing clients and ensure they arefully satisfied with the services offered. Client Feedback: Actively seek honest and constructive feedback from clients toimprove services and resolve any concerns. Booking to Payment Collection to Possession: Provide end-to-end service to clients,from order placement to payment collection, ensuring satisfaction at every stage. Query Resolution: Address and resolve all client queries promptly, ensuring a smoothand positive experience. Product & Service Guidance: Offer insights and assistance to clients regarding ourproducts or services, ensuring they are well-informed. Complaint Handling: Act as the main point of contact for client complaints and escalateissues to the relevant department or personnel for resolution. Proactive Communication: Understand client needs, proactively address issues, andensure a high level of customer satisfaction at all times. Documentation: Maintaining and filing documentation as per the process of thecompany including receipts, demand letters, interest letters, etc if and when needed. Coordination: Coordination with different departments and entities such as banks toensure the client journey is seamless.

Branch Manager Job Description :- Branch Manager should have deep and strong knowledge of sensor, Temperature controller, thyristors, safety,etc Hands on experience of CRM portal Good knowledge of industry segment Automation, packaging, pharma, HVAC, printing, automobile. Dealer Management/ Experience of managing channels. Having the good knowledge OEMs and end user. Develop strong business relationships with key customers. Together with the branch management team develop strategies to ensure business growth through effective account management and direct customer and market communications. Co-ordinate with other Managers to ensure efficient sharing of resources between branches including National account sales, training and technical support, and project resources. Drive Schneider initiatives by collaborating across business units with clear results. Team handling experience of minimum 5 nos of members Administration Support at branch Achieve target of individual and regionalQualification: B. Tech (Electrical, Electronics Or Instrumentation) Post graduation (Not Compulsory)Experience : Minimum 07-10 Years experience also considered Team handling experience is mandatorySkills : Excellent strategic leadership skills Strong presentation and written and communication skills Advanced understanding of Industrial Automation Excellent customer relationship skills Capability to think beyond the branch activities to continue growth Strong sales, technical and management skills Proficient in Microsoft Office programs including but not limited to, Word, Access and Excel.

Revenue Operations Manager - BangaloreExperience: 6-10 YearsLocation: BangaloreAbout the Role:Talent Zone Consultant is hiring an experienced Revenue Operations Manager to drive revenue efficiency by connecting Sales, Marketing, Customer Success and Finance through data, processes and technology. The role will focus on CRM optimisation, pipeline visibility, forecasting and revenue performance.Key Responsibilities:Own Revenue Operations strategy, processes and reporting.Manage and optimise Salesforce/CRM workflows, dashboards and data quality.Analyse sales pipeline, conversion, bookings and revenue metrics.Drive accurate sales forecasting and performance tracking.Identify pipeline gaps and opportunities for revenue improvement.Partner with Sales, Marketing and Customer Success teams.Develop KPI dashboards, reports and revenue analytics.Improve lead-to-revenue processes, automation and operational efficiency.Key Skills:Revenue Operations, RevOps, Salesforce, CRM, Sales Analytics, Sales Forecasting, Pipeline Management, Revenue Analytics, CRM Automation, GTM Operations, Funnel Analytics, Business Intelligence

We are looking for a driven and target-oriented Business Development Manager to manage the complete sales cycle, from lead generation to deal closure. The role involves generating new business opportunities, building strong relationships with event organizers, sponsors, artists, influencers, and brand partners, presenting platform solutions, conducting client meetings and negotiations, and closing partnership deals. The ideal candidate should have 1-8 years of experience in Business Development, Sales, Client Acquisition, or Partnerships, with strong communication, relationship-building, and negotiation skills. Candidates with experience in Events, Entertainment, Sponsorship, Media, or related industries will be preferred.