Support Manager Jobs

We are looking for an experienced Banquet Manager to oversee and coordinate all aspects of our banquet operations in Salem, India. The ideal candidate will ensure smooth execution of events and maintain high standards of service.Key Responsibilities:1. Event Coordination: Plan and manage the details of all events held in the banquet hall, including dcor, seating arrangements, and timelines, ensuring that client expectations are met.2. Team Leadership: Supervise and guide the banquet staff, providing training and support to enhance service quality and team performance.3. Customer Service: Liaise with clients to understand their needs and preferences, offering customized solutions that enhance their experience during events.4. Inventory Management: Oversee the setup and breakdown of events, ensuring that all equipment and supplies are properly maintained and stocked as needed.5. Budget Management: Assist in establishing and managing budgets for events, ensuring that expenditures remain within limits while still delivering exceptional service.Required Skills and Expectations:Candidates must have a graduate degree and 2 to 8 years of experience in banquet management or a similar role. Strong leadership and communication skills are essential for effectively managing a team and interacting with clients. Attention to detail, organizational abilities, and problem-solving skills are crucial for executing successful events. Ideal candidates should be flexible, adaptable, and dedicated to providing excellent customer service in a fast-paced environment.

JOB PURPOSEThe Manager QA/QC will be responsible for managing the complete Quality Assurance and Quality Control function of the organization.The role will ensure that raw materials, manufacturing processes, finished products and dispatches consistently meet approved drawings, specifications, quality standards, customer requirements and applicable compliance requirements.The Manager QA/QC will establish robust quality systems, lead the QA/QC team, control rejection and rework, manage customer complaints and audits, drive root-cause analysis and CAPA, and continuously improve product and process quality.KEY RESPONSIBILITIESA. Quality Assurance - QA Develop, implement and maintain the company's Quality Management System (QMS). Prepare and implement Quality Policies, SOPs, Work Instructions and Inspection Standards. Establish quality objectives, procedures and KPIs. Conduct internal quality and process audits. Ensure compliance with applicable customer and quality requirements. Review and improve existing quality systems and processes. Establish preventive quality controls to minimize defects. Maintain proper quality documentation and records. Promote a Right First Time and zero-defect culture.B. Quality Control - QCManage and monitor quality at all stages:Incoming Material In-Process Finishing Assembly Final Inspection Packing Dispatch Establish inspection standards and checklists. Ensure incoming material inspection. Ensure in-process inspection at critical manufacturing stages. Conduct and monitor final inspection. Verify dimensions, tolerances, appearance, functionality and surface finish. Ensure products conform to approved drawings, samples and specifications. Ensure non-conforming products are properly identified, segregated and controlled.C. Raw Material & Incoming Quality Develop incoming inspection procedures for:o Brasso Irono Zinco Aluminiumo Steelo Bought-out componentso Packaging materials Verify material specifications, dimensions and quality. Monitor supplier quality performance. Coordinate with Purchase and Stores regarding rejected materials. Maintain supplier rejection records and quality performance data.D. In-Process Quality ControlMonitor quality during: Casting Forging Pressing CNC/VMC machining Drilling Tapping Grinding Buffing Polishing Finishing Plating Powder Coating PVD Assembly Responsibilities include: First-piece approval Process inspection Critical dimension monitoring Process parameter control Defect identification Rejection/rework control Process improvementE. Final Inspection & Product ReleaseEnsure finished products are inspected before dispatch for: Dimensions Tolerances Appearance Surface finish Plating/coating Colour/shade Assembly Functionality Strength/performance Packing Labelling QuantityEnsure products are released for dispatch only after meeting defined quality requirements.CUSTOMER QUALITY MANAGEMENT Handle customer quality complaints professionally and promptly. Investigate customer complaints and identify root causes. Prepare 8D, CAPA and Root Cause Analysis reports. Coordinate customer inspections and quality audits. Maintain customer complaint records and trend analysis. Ensure corrective actions are implemented within agreed timelines. Verify effectiveness of corrective actions. Communicate customer-specific requirements to Production and other departments. Monitor customer satisfaction and recurring quality issues.ROOT CAUSE ANALYSIS & CAPALead quality problem-solving using: 5 Why Analysis Fishbone / Ishikawa Pareto Analysis 7 QC Tools Process Analysis Failure AnalysisResponsibilities: Identify root cause rather than only treating symptoms. Raise NCRs for significant non-conformities. Define corrective and preventive actions. Assign responsibility and target dates. Monitor CAPA closure. Verify effectiveness. Prevent recurrence of defects.SUPPLIER QUALITY MANAGEMENT Evaluate and monitor supplier quality performance. Establish supplier quality standards. Conduct supplier audits where required. Monitor supplier rejection and defect trends. Issue Supplier Corrective Action Requests. Work with Purchase for supplier development. Support approval of new suppliers from a quality perspective. Maintain supplier quality scorecards.CUSTOMER & PRODUCT SPECIFICATION CONTROL Ensure availability of approved drawings and specifications. Ensure production works only against approved drawings/samples. Control drawing revisions and specification changes. Ensure customer-specific requirements are communicated to concerned departments. Establish product inspection standards for new products. Participate in NPD, sampling and product development activities.SURFACE FINISH & PLATING QUALITYEnsure quality control of: Polishing Buffing Electroplating Nickel Chrome Brass finishes Antique finishes PVD Powder Coating Other decorative/protective finishesMonitor defects such as: Scratches Dents Colour variation Uneven finish Stains Peeling Poor adhesion Plating defects Surface roughness Coating thickness variationTESTING & CALIBRATION Establish product testing requirements. Ensure availability of appropriate testing equipment. Monitor calibration of measuring and testing instruments. Maintain calibration schedules and records. Ensure measuring instruments are suitable for their intended application. Coordinate external testing/laboratory requirements where necessary.QUALITY TEAM MANAGEMENT Lead the QA/QC team effectively. Define responsibilities and targets for QC Inspectors. Allocate inspection manpower according to production requirements. Train QC personnel on inspection methods and quality standards. Conduct regular quality meetings. Evaluate team performance. Identify training requirements. Develop quality awareness among production employees. Ensure discipline and consistency in inspection practices.PRODUCTION & CROSS-FUNCTIONAL COORDINATIONWork closely with: Production PPC Tool Room NPD/Sampling Purchase Stores Finishing Maintenance Dispatch MerchandisingThe Manager QA/QC should act as a bridge between Quality and Production, ensuring that quality issues are resolved at the process level without unnecessarily affecting production schedules.QUALITY MIS & REPORTINGPrepare and review: Daily Quality Reports Incoming Inspection Reports In-Process Inspection Reports Final Inspection Reports Rejection Reports Rework Reports NCR Reports CAPA Reports 8D Reports Customer Complaint Reports Supplier Quality Reports Quality KPI Reports Monthly Quality MISAnalyse trends for:Rejection Rework Scrap Customer Complaints Supplier Defects Process Defectsand initiate improvement actions.REQUIRED TECHNICAL SKILLSThe candidate should have strong knowledge of: Builder/Architectural Hardware Manufacturing Brass, Iron, Zinc, Aluminium & Steel Products Engineering Drawings GD&T / Basic Tolerances Measuring Instruments AQL & Sampling Incoming/In-Process/Final Inspection Surface Finishing Plating & Coating QMS ISO 9001 Internal Auditing 7 QC Tools SPC Root Cause Analysis CAPA 8D Problem Solving Supplier Quality Calibration Process Auditing Quality DocumentationCOMPUTER SKILLS Advanced MS Excel Quality MIS Quality Dashboards Data Analysis Pareto Charts Rejection Trend Analysis MS Word PowerPoint ERP/MIS softwareEDUCATIONAL QUALIFICATIONB.Tech / B.E. / Diploma in: Mechanical Engineering Production Engineering Industrial Engineering Metallurgy Quality Engineering or related technical discipline.Certification in ISO 9001, Six Sigma, Quality Auditing or Quality Management will be an advantage.EXPERIENCE8-12 years of relevant experience, preferably in: Builder Hardware Architectural Hardware Brass Hardware Iron Hardware Zinc Hardware Aluminium Hardware Sanitary Hardware Metal Components Engineering Manufacturing Export-oriented ManufacturingExperience in international customer requirements, export quality standards and customer audits will be preferred.

Responsible for managing customer relationships, handling queries and follow-ups, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role also involves maintaining customer records, tracking interactions, resolving concerns, and supporting customer retention and satisfaction.Interested candidate can call or wtsapp on 9358878090Email us : hr@modigroups.in

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

* Content planning: Create monthly content calendars for both pages, plan reels and stories in advance, and curate creative ideas according to my niche of beauty + motherhood.* Social media management: Keep both pages active and consistent, understand Instagram trends, and suggest hooks, captions, and cover ideas.* Editing: Basic reel editing and basic iPhone videography. Should be able to shoot and edit content whenever required.* Shoot coordination: Fix makeup shoots and coordinate with photographers, videographers, models, hairstylists, and other team members.* Brand coordination: Handle brand DMs, emails, briefs, deliverables, follow-ups, payments, and collaboration requirements.* Client coordination: Handle makeup enquiries, bookings, client requirements, and follow-ups.* Meta ads: Knowledge of Meta ads for marketing would be preferred. If not, the person should be willing to learn and understand Meta ads.* Daily management: Maintain a proper task list, keep track of pending work, and ensure everything is planned and completed on time.* Travel: Should be comfortable travelling with me for events, shoots, and brand collaborations whenever required.

We are looking for a Civil Designer to join our team in Gurgaon. The ideal candidate will have 2 to 6 years of experience and hold a diploma in a relevant field. The role involves a variety of responsibilities related to designing civil structures.Key Responsibilities:- Design Development: Create detailed designs for civil engineering projects, ensuring they meet all requirements and specifications. This involves using software tools to develop accurate plans.- Site Assessments: Conduct site visits to gather data about project locations, understanding topography and soil conditions. This information is crucial for effective design.- Collaboration: Work closely with project managers, engineers, and other team members to ensure designs align with overall project goals and timelines. Communication is key to a successful project.- Drafting and Documentation: Prepare comprehensive reports and documentation for designs, maintaining precise records that adhere to industry standards and regulations.- Quality Control: Review designs for accuracy and compliance with safety standards. This includes checking calculations and ensuring all elements are feasible.Required Skills and Expectations:- Proficiency in design software such as AutoCAD and Civil 3D is essential for creating accurate designs.- Strong understanding of civil engineering principles, along with a keen attention to detail to maintain high-quality work.- Good communication skills are required for effective collaboration with team members and stakeholders.- Ability to manage multiple projects and meet deadlines efficiently.- A focus on problem-solving and critical thinking to address design challenges.

We are seeking a dedicated Customer Service Manager to lead our customer support team in Patna, India. The ideal candidate will have 1 to 4 years of experience in customer service and should be a female with at least a 12th-grade education. This full-time position requires the individual to work from the office.In this role, you will oversee customer service operations, ensuring that our customers receive the highest level of support. You will manage a team, train new staff, and implement strategies to improve customer satisfaction.Key responsibilities include:- Team Leadership: Lead, motivate, and develop a team of customer service representatives to ensure effective performance.- Customer Support: Address customer inquiries and complaints efficiently, ensuring timely resolution to enhance customer experience.- Process Improvement: Analyze current customer service processes and work on enhancing them to boost productivity and satisfaction.- Reporting: Track and report on key performance metrics to gauge team performance and customer happiness.Candidates should possess excellent communication skills, a positive attitude, and strong problem-solving abilities. Ability to manage stress and work effectively under pressure is important. Proficiency in computer applications and basic customer service tools is expected. A strong focus on team collaboration and customer relationships is essential in this role.

We are seeking a dedicated Human Resource Manager to join our team in Bangalore. The ideal candidate should have 4 to 7 years of experience in HR roles and be ready to work full time from the office.Key Responsibilities:- Talent Acquisition: Oversee the recruitment process by identifying job openings, screening candidates, and conducting interviews to ensure the company attracts top talent.- Employee Onboarding: Manage the onboarding process for new hires, making sure they have a smooth transition and understand their roles and responsibilities.- Performance Management: Implement performance appraisal systems and ensure regular feedback is provided to employees to promote professional growth.- Training and Development: Identify training needs and organize development programs to enhance employees' skills and knowledge, contributing to their career progression.- Employee Relations: Act as a point of contact for employee concerns, providing support and guidance to resolve any workplace issues effectively.- HR Policies: Develop, update, and enforce HR policies in line with labor laws and best practices, ensuring compliance and a positive work environment.Required Skills and Expectations:The ideal candidate should have strong communication and interpersonal skills to interact effectively with employees at all levels. A solid understanding of labor laws and HR best practices is essential. The individual should possess excellent organizational abilities, allowing them to manage multiple tasks efficiently. Proficiency in HR software and Microsoft Office is preferred. The ability to approach challenges with a problem-solving mindset is crucial in fostering a supportive workplace culture.

We are hiring for the position of Assistant Manager ProductionMinimum 8+ years of exp in engineering company, Exp. In Tube bending, Forming, press assly, brazing will be added advantageWill be responsible for Production Line control.Execution of Production Plan to feed Customers requirement in time.Managing Supervisors/Operators and promoting Team Work amongst Prod & QC Dept. for effective running of Production Line.Overseeing the Production process/system on line and reducing rejections..Qualification- Diploma / B.E- Mechanical

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.

*Production Planning: Create and execute daily or weekly manufacturing and batch schedules based on market demand.*Quality & Safety Compliance: Enforce strict adherence to FSSAI guidelines, HACCP, and internal hygiene protocols.*Resource & Inventory Management: Monitor raw material stocks, packaging supplies, and equipment readiness to prevent line stoppages.*Cost & Waste Control: Optimize material yields, minimize wastage, and track manufacturing budgets.*Team Leadership: Supervise shift operators, line workers, and quality checkers; organize training and shift rosters.

# HVAC SERVICE HEAD Location: Bangalore Experience: 10+ Years Industry: HVAC / Engineering### Key Responsibilities Lead and manage HVAC service & maintenance operations. Handle installation, commissioning, troubleshooting and breakdown maintenance. Manage Service Engineers, Technicians & Site Teams. Plan and monitor AMC & preventive maintenance activities. Handle customer complaints and ensure timely resolution. Provide technical solutions for major HVAC breakdowns. Monitor service quality, team productivity and customer satisfaction. Coordinate with clients, project, sales and technical teams. Prepare service reports, quotations and technical documentation. Ensure adherence to safety and quality standards.### Candidate Profile Diploma / B.E. / B.Tech in Mechanical / HVAC / Refrigeration or related field. 10+ years of relevant experience in HVAC Service & Maintenance. Experience in managing service teams and customer interactions. Strong knowledge of HVAC systems, troubleshooting and maintenance. Excellent leadership, communication and problem-solving skills. Willingness to travel to customer/site locations as required.### Interested?Please share your updated CV + Current CTC + Expected CTC + Notice Period. If you have strong HVAC Service leadership experience and are looking for a senior opportunity in Bangalore, this role could be a good fit.

We are looking for a creative, detail-oriented, and highly organized Event Planner to manage and execute celebrations ranging from birthdays and baby showers to corporate events and festive occasions. The ideal candidate will be responsible for understanding client requirements, creating event concepts, coordinating with vendors and internal teams, and ensuring flawless event execution.Key ResponsibilitiesUnderstand client requirements and recommend suitable themes, decor concepts, and event solutions.Conduct client meetings, site visits, and requirement-gathering sessions.Prepare event proposals, quotations, budgets, and presentations.Build and maintain strong relationships with clients to ensure customer satisfaction.Event ExecutionPlan, coordinate, and oversee event setups from start to finish.Ensure timely execution of dcor installations, balloon arrangements, and themed event setups.Coordinate with vendors, freelancers, and internal teams for smooth event delivery.Handle on-site event management and troubleshoot operational challenges.Sales & Business DevelopmentConvert event inquiries into confirmed bookings.Upsell dcor packages, balloon arrangements, activities, return gifts, and customized products.Achieve monthly sales and event booking targets.Vendor & Inventory CoordinationCoordinate with suppliers and vendors for event materials and services.Ensure timely procurement and availability of event-related inventory.Monitor event budgets and maintain cost efficiency.Reporting & DocumentationMaintain records of leads, quotations, bookings, and event execution reports.Share regular updates on event pipelines, customer feedback, and business opportunities.Qualifications & SkillsEducationMinimum 12th Pass

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for all guests at the airport. Your main responsibilities will include:- Guest Assistance: Provide help to travelers with inquiries, guide them through airport processes, and ensure they have a comfortable experience.- Information Management: Offer accurate information regarding flights, baggage, and airport facilities, helping guests navigate their travel smoothly.- Problem Resolution: Address and resolve any issues or complaints raised by guests swiftly, ensuring their concerns are handled with care and professionalism.- Feedback Collection: Gather feedback from guests about their experiences and services, which will help improve airport operations and guest satisfaction.- Collaboration with Teams: Work closely with airport staff and other departments to ensure guests receive seamless service and support.To succeed in this role, you should possess good communication skills to interact effectively with guests and colleagues. A friendly and professional demeanor is essential, as you will be the face of the airport for many travelers. Attention to detail will help you remember important information and respond accurately to guest inquiries. Basic computer skills are necessary for managing guest information. Ideally, you should be a quick learner, adaptable to different situations, and able to work efficiently in a fast-paced environment. Basic knowledge of customer service is preferred but not mandatory.

Yes. I found Airport Guest Relationship Executive vacancies in Kolkata with salaries reaching your requested range.Best match: Airport Guest Relationship Executive - KolkataCompany: Flyhie AviationLocation: Kolkata / Dunlop area

We are looking for an Administrative Executive to join our team in Perth. The ideal candidate should have between 3 to 9 years of experience and a graduate degree. This is a full-time position that requires on-site work.Key Responsibilities:1. Office Management: Handle everyday office operations, including maintaining a clean and organized work environment, managing supplies, and ensuring the office runs smoothly.2. Communication: Act as a point of contact for internal and external communication. This includes answering calls, responding to emails, and facilitating meetings.3. Documentation: Organize and maintain important company documents and files. Ensure that all records are accurate, up-to-date, and easily accessible.4. Scheduling: Manage calendars, schedule appointments, and coordinate meetings for team members, ensuring that all commitments are met in a timely manner.5. Support Teams: Provide administrative support to different teams within the organization. This could involve preparing reports or assisting with project management tasks.Required Skills and Expectations:Candidates should possess strong organizational skills, allowing them to prioritize tasks and manage time effectively. Excellent communication skills, both written and verbal, are essential. Proficiency in office software programs like Microsoft Office is expected. The chosen candidate should be detail-oriented, able to work independently, and demonstrate a proactive approach to problem-solving.

Key Responsibilities1. Event Planning & StrategyBrainstorm and implement event concepts, themes, and layouts based on client or corporate objectives.Prepare detailed event blueprints, including floor plans, timelines, production schedules, and task allocations.Create, monitor, and manage strict event budgets to maximize profitability or cost-efficiency.2. Vendor & Logistics ManagementSource, negotiate with, and coordinate reliable vendors (catering, audiovisual/AV tech, decorators, security, and fabrication teams).Book and secure appropriate venues, ensuring all necessary permissions, local municipal licenses, and safety permits are obtained.Oversee complex on-site logistics, including transport, material handling, and setup timing.3. Marketing & Attendee ManagementCollaborate with marketing teams to promote the event via social media, email campaigns, and physical media.Manage registration processes, ticketing setups, and candidate/guest invitations (especially crucial for job fairs or large exhibitions).Handle public relations, guest hospitality, and speaker/VIP protocols.4. On-Site Coordination & Post-Event EvaluationSupervise the entire event setup, live operations, and smooth dismantling.Troubleshoot live operational issues calmly and efficiently under pressure.Conduct post-event evaluations, analyze feedback data, check vendor invoices against delivery, and present ROI (Return on Investment) reports to management.

Key Responsibilities- Workshop ManagerMaterial Handling & Loading: Move raw materials, semi-finished parts, and finished goods between storage areas and processing stations. Assist with loading and unloading delivery vehicles.Technician Assistance: Help senior technicians and machinists by holding materials in place, fetching specific tools, and clearing scrap or waste materials during operations.Housekeeping & 5S Maintenance: Clean workbenches, sweep workshop floors, clear oil spills, and dispose of industrial waste or metal shavings safely to maintain strict 5S/safety standards.Tool & Asset Management: Ensure all hand tools, power tools, and measuring instruments are cleaned, lubricated, and returned to their designated storage bins or shadow boards after use.Basic Maintenance Support: Perform basic upkeep tasks, such as topping up machine coolants/lubricants, changing gas cylinders, or assisting with minor facility repairs.