Support Manager Jobs

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

HOLLYWOOD AND BOLLYWOOD SOLUTIONEVENT MANAGEMENT STAFF - RECRUITMENTAn Event Management Company is hiring staff for Event Management work under the Local to Global League, covering:Sports Education Employment Entertainment Events----JOB RESPONSIBILITIES Recruit and screen people Coordinate interviews Manage staff and teams Promote cricket and other events Communicate with players and audiences Explain event and career opportunities Coordinate participants and staff Handle communication and follow-ups Assist with event-related activities----JOB DETAILSJob Details InformationJob Title Event Management StaffJob Type Full-Time EmploymentWork Mode Initially Work From Home / OnlineSalary 20,000 Per MonthVacancies 30-900Working Hours 10:00 AM - 6:00 PMLanguages Hindi + EnglishExperience 1 Year PreferredFresher Can Also ApplyAge 21-40 YearsRequired Computer/Laptop & SmartphoneTraining Training Provided----GOOGLE MEET - JOB INFORMATION & TRAININGDaily Google Meet SessionsMorning: 10:00 AMEvening: 4:00 PMAttend the Google Meet session to understand the job process, responsibilities, selection process and further training.----HR RECRUITER Isha ahirwar Hollywood and Bollywood Solution

We are looking for a dynamic and results-oriented City Sales Manager to manage city-level sales, admissions, revenue, and academy operations. The ideal candidate should have strong sales and team management skills, with the ability to coordinate coaches, parents, partners, and internal teams while ensuring quality service delivery.Key Responsibilities:Drive city-level admissions, sales, revenue, and operational targets.Monitor admissions, conversions, revenue, and overall city performance.Ensure quality delivery of coaching sessions based on individual requirements.Recruit, train, mentor, and monitor the performance of coaches.Plan and coordinate sports events, workshops, competitions, and outreach activities.Build relationships with parents, schools, corporates, healthcare professionals, and community partners.Identify new partnership and city expansion opportunities.Coordinate with Sales, HR, Operations, and Management teams for smooth execution.Manage academy operations along with scheduled at-home coaching sessions.Prepare and present weekly and monthly performance reports.Ensure adherence to operational processes, company policies, and quality standards.Visit allocated academy locations during scheduled weekend sessions.Required Skills & Qualifications:2-3 years of relevant experience in Sales, Business Development, Academy Operations, or Operations Management.Strong sales background with experience in achieving targets preferred.Experience in sports, sports academies, education, or service-based organizations is an added advantage.Candidates currently working at Executive level with strong sales and operations knowledge can apply.Good understanding of sales targets, admissions, customer handling, team coordination, and day-to-day operations.Strong communication, leadership, coordination, and problem-solving skills.Ability to manage coaches and coordinate multiple stakeholders.Comfortable working on weekends and visiting allocated academy locations.

Admin Executive Roles & Responsibilities:1)Oversee and manage daily office administration tasks.Coordinate meetings, appointments, and executive schedules.2)Maintain organized records, reports, and databases.3)Manage correspondence, emails, and internal communications.4)Handle procurement, office supplies, and vendor relationships.5)Ensure compliance with office policies and company guidelines.6)Support HR functions, including onboarding and employee records.7)Assist in document preparation, presentations, and reports.8)Monitor office expenses and maintain financial records.9)Ensure smooth office operations and resolve administrative issues.10)Handle confidential information with professionalism and discretion.11)Coordinate office events, team activities, and corporate meetings.

We are seeking a dedicated Human Resource Manager with 3 to 5 years of experience to join our team in Noorsarai, Nalanda. The ideal candidate should have a strong background in HR management and a post-graduate degree.Key responsibilities include:1. Recruitment and Staffing: You will manage the recruitment process, from job postings to interviewing candidates, ensuring we hire employees who align with our company culture and needs.2. Training and Development: You will assess employee training needs and develop programs to enhance skills and career growth, contributing to overall organizational performance.3. Employee Relations: You will serve as a point of contact for employee concerns, fostering a positive work environment by addressing issues and implementing solutions.4. Performance Management: You will oversee performance appraisal processes, providing guidance to managers and ensuring fair evaluations that motivate employees and align with company goals.5. Policy Development: You will create and enforce HR policies and procedures to comply with labor laws and enhance workplace efficiency.Required skills and expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective collaboration with all levels of staff. You must have problem-solving abilities and be adept at conflict resolution. A thorough understanding of labor laws and HR best practices is essential. You should demonstrate leadership qualities and a proactive approach to managing HR functions efficiently. Additionally, being detail-oriented and organized will help you succeed in this role.

The Bid Manager will play a vital role in managing requests for quotes (RFQ) and proposals. This involves conducting commercial analysis, documentation, and reporting. A thorough understanding of quantitative and qualitative B2B online survey methodologies is essential, along with skills in incentive rates management, quota management, and CPC/CPI pricing models.Key responsibilities include overseeing RFQ and proposal management to ensure timely and accurate submission. Conducting commercial analysis will require evaluating the competitiveness of pricing, while documentation and reporting will involve preparing detailed reports for internal stakeholders. Familiarity with survey methodologies will help in developing effective survey strategies and managing resources efficiently.Candidates should possess a post-graduate degree and have 2 to 3 years of relevant experience. Strong analytical skills, attention to detail, and proficiency in commercial analysis are crucial. Experience in managing surveys, particularly in B2B contexts, will enhance the candidate's effectiveness. The ability to work with pricing models and manage quotas is essential. The position is based in Bangalore and is a full-time office role. Candidates should be prepared for standard working hours and may be required to handle additional tasks as needed. A proactive attitude, combined with effective communication skills, will be expected to collaborate with various teams and meet project deadlines efficiently.

Key ResponsibilitiesLead, supervise, and support team members to achieve departmental objectives.Set performance goals, monitor progress, and provide regular feedback.Conduct team meetings, coaching sessions, and performance reviews.Allocate tasks and ensure timely completion of projects and assignments.Develop and implement strategies to improve team efficiency and productivity.Resolve employee concerns and operational challenges effectively.Ensure adherence to company policies, procedures, and quality standards.Prepare and analyze performance reports and key metrics.Collaborate with senior management and other departments to achieve organizational goals.Identify training needs and support employee development initiatives.

COMPANY: Legend Outdoor AdvertisingSALARY: 6-8LPA in- hand (depending on experience and skills)TIMING: 10AM - 6PM (MONDAY- SATURDAY)NOTE: We are looking for someone who has worked in construction or real-estate industry, or is familiar with signages, and can operate and take major project- related decisions. DON'T APPLY IF YOU DON'T HAVE THE ON- SITE EXPERIENCE.WHO WE ARE:We are signage suppliers focused on creating visible, lasting impressions for our clients. With over two decades of experience, we specialize in external signage and workspace branding, serving clients across industries.Guided by a commitment to quality, professionalism, and timely execution, our skilled teams ensure reliable outcomes at speed. Trusted by leading real estate, coworking, and GCC clients across India, we build partnerships grounded in consistency and trust.ROLE SUMMARY AND STRATEGIC INTENT:The Operations Manager is the operational anchor of Legend Outdoor Advertising (LOA). Taking overall ownership of the projects and operations department, this role bridges strategic executive planning with ground-level execution. The Operations Manager governs end-to-end production, vendor networks, resource allocation, team mentoring, and high-volume project delivery, ensuring all active projects progress seamlessly within budget, to engineering specifications, safely, and on schedule.COMPLETE ROLES AND RESPONSIBILITES:Product & Process Understanding: Develop a complete understanding of the company's products, services, project processes, and execution requirements.Departmental Ownership: Take overall ownership of the projects and operations department and ensure all active projects are progressing as planned.Projects Sheet Management: Maintain complete ownership of the Projects Sheet and ensure all projects are accurately updated, tracked, and monitored.Primary Accountability: Act as the primary point of accountability for overall project status, major delays, pending issues, and departmental performance.Team Direction & Next Steps: Ensure that Project Managers and Site Supervisors are clear about their responsibilities, priorities, and next steps.Stage Transition & Bottleneck Clearing: Ensure projects move smoothly from one stage to the next and intervene when major bottlenecks or delays arise.Project Review Leadership: Lead daily or regular project review meetings and clearly define the next steps and responsibilities for each team member.Tracker & Calendar Compliance: Ensure all team members update project trackers, calendars, follow-ups, and other required records on time.Major Operational Decisions: Take major operational and project-related decisions involving clients, vendors, internal teams, resources, and execution.Escalation Support: Support the team in resolving escalated issues that cannot be handled at the Project Manager or Site Supervisor level.Cross-Functional Coordination: Coordinate between the projects, design, accounts, and other internal teams to ensure everyone is working towards the same project requirements.Resource Optimization: Allocate and utilize company resources, including employees, vendors, software, and other tools, to achieve the required outcomes.Team Building & Leadership: Build a strong and reliable projects team and ensure effective coordination between all team members.Mentorship & Guidance: Lead, mentor, and support Project Managers and Site Supervisors to improve their performance, decision-making, and accountability.Performance Monitoring: Monitor team performance, identify skill gaps, and arrange training or support wherever required.Hiring & Onboarding Support: Support the hiring, onboarding, and training of employees within the projects and operations department.Stakeholder Relationship Management: Build and maintain strong relationships with important clients, vendors, builders, and other key stakeholders.Crisis Management: Step into sensitive or escalated situations involving clients, vendors, builders, or internal teams and handle them calmly and professionally.Reputation Protection: Ensure all major decisions and communications protect the company's reputation and maintain strong professional relationships.Risk & Contingency Planning: Identify major risks and recurring operational problems and develop practical solutions and contingency plans.SOP Documentation & Learnings: Document major project learnings, challenges, solutions, and contingency plans and incorporate them into company SOPs.Continuous Process Improvement: Continuously improve project management processes, internal coordination, reporting systems, and operational efficiency.Systems & Tool Modernization: Introduce new tools, software, and systems after understanding existing processes and identifying genuine operational requirements.Integrity & Ethical Conduct: Maintain complete honesty, transparency, and ethical conduct in all operational, financial, and vendor-related matters.Accountable Work Culture: Create a positive, accountable, and motivated work environment and help the team perform at its highest potential.Autonomous Execution: Take responsibility for the overall performance of the projects department without requiring constant daily follow-up from management.High-Volume Multi-Project Management: Manage a high volume of projects through effective delegation, prioritization, internal coordination, and team leadership.REQUIRED QUALIFICATIONS AND TOOL COMPETENCIESExperience: 6-10 years of operational leadership experience in Signage, Retail Fit-Out, Commercial Interior Contracting, or OOH Manufacturing.Technical Depth: Deep fabrication mastery in 3D Acrylic letters, Channelium, LED power loads, ACP cladding, Neon flex, and architectural wayfinding.Software Mastery: Proficiency in MS Excel (advanced), and basic file inspection in CorelDraw, Illustrator, and AutoCAD.Education: B.Tech / Diploma in Mechanical, Civil, Production Engineering, or Operations Management.KEY PERFORMANCE INDICATORS (KPIs)On-Time Project Delivery Rate: 95% of project handovers completed strictly on or before client SLA target dates.Rework & Snag Cost Rate: Keeping total project rework/snag costs under 3% of project value.Vendor Cost & SLA Efficiency: Achieving 5-8% annual cost savings through strategic raw material vendor negotiations.If you're someone who thrives on keeping things organised, ensuring smooth execution, and solving problems before they escalate - we would love to hear from you.Apply or reach out directly at career@legendadvt.com

We are looking for an experienced Banquet Manager to oversee and coordinate all aspects of our banquet operations in Salem, India. The ideal candidate will ensure smooth execution of events and maintain high standards of service.Key Responsibilities:1. Event Coordination: Plan and manage the details of all events held in the banquet hall, including dcor, seating arrangements, and timelines, ensuring that client expectations are met.2. Team Leadership: Supervise and guide the banquet staff, providing training and support to enhance service quality and team performance.3. Customer Service: Liaise with clients to understand their needs and preferences, offering customized solutions that enhance their experience during events.4. Inventory Management: Oversee the setup and breakdown of events, ensuring that all equipment and supplies are properly maintained and stocked as needed.5. Budget Management: Assist in establishing and managing budgets for events, ensuring that expenditures remain within limits while still delivering exceptional service.Required Skills and Expectations:Candidates must have a graduate degree and 2 to 8 years of experience in banquet management or a similar role. Strong leadership and communication skills are essential for effectively managing a team and interacting with clients. Attention to detail, organizational abilities, and problem-solving skills are crucial for executing successful events. Ideal candidates should be flexible, adaptable, and dedicated to providing excellent customer service in a fast-paced environment.

The Banquet Manager will oversee banquet operations, ensuring seamless event execution, client satisfaction, and efficient coordination across teams.Key Responsibilities:Manage end-to-end banquet operations and event executionCoordinate with clients to understand event requirements and expectationsSupervise banquet staff and ensure smooth event flowCoordinate with kitchen, vendors, and support teamsEnsure high standards of service quality and customer satisfactionMonitor budgets, costs, and operational efficiencyHandle escalations and ensure quick resolution during eventsRequired Skills & Qualifications:6+ years of experience in banquet/event managementStrong leadership and team management skillsExcellent communication and client handling abilitiesExperience in managing large-scale events and operationsAbility to multitask and work under pressure

We are looking for an experienced Design Engineer to handle the design and development of surface coating and air pollution control equipment. Based on the candidates experience and skillset, the role may be offered as Senior Design Engineer or Assistant Manager Design. The candidate will be responsible for design development, technical documentation, and coordination with internal teams, customers, and vendors.Key Responsibilities:Design and develop systems related to surface coating and air pollution control equipmentPrepare GA drawings and detailed engineering drawings using AutoCAD and SolidWorksDevelop technical offers and proposals with schematic diagrams and working principlesPrepare Bill of Materials (BOM) and plan raw materials, bought-out items, and subcontracting processesVerify and validate design inputs and outputs to ensure design accuracyCoordinate with customers, vendors, and suppliers regarding technical requirementsWork closely with the sales team to support project proposals and targetsCoordinate with the purchase team for timely procurement of materials and bought-out itemsRequired Skills & Qualifications:10+ years of experience in design engineering rolesStrong knowledge of AutoCAD (2D/3D) modelling and SolidWorksExperience in design areas such as Paint/Powder Coating Plants, Pretreatment Plants, Industrial Ovens, Conveyors, Scrubbers, Dust Collectors, Fume Extraction Units, Air Supply Units, Air Handling Units, and HVAC systemsKnowledge of sheet metal fabrication and engineering drawingsStrong skills in BOM preparation, project coordination, and technical documentationGood communication and coordination skills with internal and external stakeholders

The Project Manager / Senior Manager Accounts will manage end-to-end accounting and finance projects while leading and mentoring accounting teams. The role ensures accurate financial operations, statutory compliance, timely closures, and high-quality financial deliverables in alignment with organizational standards and timelines.Key Responsibilities:Manage end-to-end accounting and finance-related projectsLead and handle a team of accounting professionalsAllocate work, monitor performance, and ensure timely task closureOversee day-to-day accounting operations including GL, AP, AR, and reconciliationsHandle month-end and year-end closing activitiesEnsure compliance with GST, TDS, Income Tax, and other statutory requirementsCoordinate with internal and statutory auditorsPrepare, review, and present MIS reports and financial statementsTrack project timelines, deliverables, and financial accuracyEnsure adherence to accounting standards and company policiesRequired Skills & Qualifications:CA Qualified or CA InterStrong experience in accounting operations and statutory complianceProven team handling and people management experienceHands-on experience with audits, MIS, and financial reportingStrong attention to detail, accuracy, and process adherenceAbility to manage multiple priorities and meet strict deadlines

As an Airport Guest Relationship Executive, you will play a crucial role in ensuring a positive experience for guests traveling through the airport. Your primary responsibilities will include:- Providing Customer Service: Assist travelers with inquiries and guide them throughout their airport experience, ensuring they feel welcomed and supported.- Handling Guest Complaints: Address any issues or concerns raised by guests promptly and effectively, striving to resolve them to ensure guest satisfaction.- Coordinating with Airport Staff: Collaborate with various airport departments to facilitate smooth operations and enhance guest experiences.- Promoting Airport Facilities: Inform guests about the services and amenities available at the airport, helping them make the most of their time.- Monitoring Guest Feedback: Collect and analyze feedback from guests to identify areas for improvement and enhance overall service quality.To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with travelers from diverse backgrounds. A friendly demeanor and the ability to handle stressful situations calmly are essential. Given that this role requires a minimum educational background of 10th grade, a willingness to learn and adapt will also be important. Proficiency in basic technology and digital communication tools will help you perform your tasks efficiently, especially since this is a work-from-home position. Additionally, a passion for travel and hospitality will contribute positively to your performance in this dynamic environment.

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.

Key Responsibilities1. Event Planning & StrategyBrainstorm and implement event concepts, themes, and layouts based on client or corporate objectives.Prepare detailed event blueprints, including floor plans, timelines, production schedules, and task allocations.Create, monitor, and manage strict event budgets to maximize profitability or cost-efficiency.2. Vendor & Logistics ManagementSource, negotiate with, and coordinate reliable vendors (catering, audiovisual/AV tech, decorators, security, and fabrication teams).Book and secure appropriate venues, ensuring all necessary permissions, local municipal licenses, and safety permits are obtained.Oversee complex on-site logistics, including transport, material handling, and setup timing.3. Marketing & Attendee ManagementCollaborate with marketing teams to promote the event via social media, email campaigns, and physical media.Manage registration processes, ticketing setups, and candidate/guest invitations (especially crucial for job fairs or large exhibitions).Handle public relations, guest hospitality, and speaker/VIP protocols.4. On-Site Coordination & Post-Event EvaluationSupervise the entire event setup, live operations, and smooth dismantling.Troubleshoot live operational issues calmly and efficiently under pressure.Conduct post-event evaluations, analyze feedback data, check vendor invoices against delivery, and present ROI (Return on Investment) reports to management.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 18,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.