IT Helpdesk Fresher Jobs in Mumbai

Knowledge of computer, basic software installation, troubleshooting, basic network troubleshooting, basic hardware knowledge, basic troubleshooting, antivirus installation, microsoft office installation

Formatting and Loading Windows (10,11)Installation of software & Applications.Outlook configuration.Installation of 3rd Party Software.LAN/ WAN, TCP IP / Network / Wi-Fi / Access points, Switches configuration & troubleshooting Co-ordination withVendorPrinter Installation sharing device & Printer.Troubleshoot hardware issues & resolve in timely manner.Interact & train Users on basic usage of Computers.Co-Ordinate with Third party vendors & Primary Troubleshooting ofall your software / hardware related issues.Regular Data Backup.Taking precautionary steps to keep all systems Uptime tomaximum.User Profile backup & Configuration into new systemUser creation and deletion in active directory, Mapping the folder, sharing Printers, data accesspermission Should know about the SLA and its criticality. Server, Links Monitoring and Incident Management with respective service providerFollow escalation process

Addressing user tickets for issues regarding hardware, software, and networking.Assisting customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Providing IT networks and customer services to users inside and outside the company.Guide users with step-by-step instructions to resolve the issues.Customising the desktop applications as per the needs of users and clients.Advising on software and hardware upgrades.Maintaining a log of job tickets and maintenance tasks.Send the unresolved issues to the next level of the support team.Ensuring that the client systems are working fine.Creating technical reports and manuals.Keep up with current breakthroughs in computing technology and research its reviews.

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

1. Installation of EXE & Web-Based Software at Client PC/ Server Machine.2. Troubleshooting for Software Related issues.3. Attend support calls and resolve issues that arrived at the client's side.4. Create a ticket for each and every problem and get it resolved as soon as possible.5. Co-ordinate with the IT member for new implementation and close support tickets.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Printer installing. Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Desktop laptop support Engineer, its a field work engineer

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician