IT Helpdesk Fresher Jobs in Ahmedabad

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Installing, Configuring windows operating systems.Installed and configured various applications software's Like MS Office, antivirus etc.Desktop Support up to Client Level including Hardware.Software and Networking Problems. .Installed, configured and maintained the regular updates of Antivirus.Installed, Configured and Troubleshooting of various PC Hardware Components.Installation & troubleshooting of Local and Network printer.Configuring & troubleshooting of LAN setup. .Proven experience as a help desk technician or other customer support role.Help create technical documentation and manuals.Help create technical documentation and manuals.Excellent problem-solving and multitasking skills.CCTV Camera All type of Technical Support (Added Advantage).SKILLS REQUIRED:-Experience with phone-based IT Support / IT Help Desk.Outstanding interpersonal and soft skills.Ability to deal with all situations.

KRA1. Maintain installed systems at Site including exact time, sound level2. Daily reporting to senior staff at local and HO3. Collecting document on time from client4. Maintain feedback report from client on monthly basis.Required skills - Any Graduate1. Computer hardware Installation and troubleshooting.2. OS installation, driver support, backup data, control panel etc 3. Basic Networking skills to connect internet , data/ resource sharing in local area network. 4. Candidate should be presentable & Good in English Communication, Ready to travel in nearby cities.

Candidate should have good experience or knowledge in Hardware & Network in IT profile.Graduation or Diploma in relevant field completed Freshers can also apply