Inbound Job Vacancies in Gurgaon

We are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.

Job Responsibilities:Make outbound calls to students and explain available courses.Understand students' interests and provide relevant course information.Invite interested students for free career counselling sessions.Follow up with students regarding their visit and interest.Maintain regular follow-ups and update student details.Key Skills:Telecalling Tele Sales Outbound Calling Lead Generation Customer Communication Follow-up English Communication

We are looking for a dedicated Collection Executive to join our team in Gurgaon. The ideal candidate will have 1 to 2 years of experience in collections and a minimum educational qualification of 12th pass. Key Responsibilities:- Conduct Outreach for Collections: Contact clients via phone and email to remind them of outstanding payments and resolve any disputes related to billing.- Maintain Accurate Records: Keep detailed notes of all communication with clients and update payment statuses in the company database to ensure information is current.- Follow Up on Payment Promises: Monitor promised payment dates and follow up with clients to ensure they meet their commitments.- Negotiate Payment Plans: Work with clients who are having difficulty making payments to create realistic payment plans that benefit both parties.- Report on Collection Activities: Prepare and submit weekly and monthly reports on collection efforts and payment statuses to management.To succeed in this role, candidates should possess strong communication skills, both verbal and written, to effectively interact with clients. Attention to detail is important for maintaining accurate records and understanding complex billing issues. A good understanding of collection procedures and practices is necessary, along with the ability to negotiate and work under pressure. Candidates should be goal-oriented, self-motivated, and able to work independently in an office environment.

We are looking for a dedicated Tellecaller to join our team in Gurgaon. The ideal candidate will be responsible for reaching out to potential customers, promoting our services, and managing communications effectively.Key Responsibilities:- Make Outbound Calls: Reach out to potential customers to introduce and explain our services, aiming to generate interest and secure new business opportunities.- Follow Up on Leads: Contact potential clients who have shown interest in our services to nurture the relationship and encourage them to take action.- Maintain Accurate Records: Keep detailed notes of each call, including customer feedback and follow-up actions, in our CRM system to ensure seamless communication and tracking.- Respond to Inquiries: Address customer questions and concerns promptly and professionally to build trust and credibility with our clients.- Meet Targets: Work towards achieving individual and team targets for call volume and conversion rates, contributing to the overall success of the sales team.Required Skills and Expectations:- Strong Communication Skills: The candidate should speak clearly and confidently, with a friendly tone to engage customers effectively.- Basic Computer Knowledge: Familiarity with using CRM software and Microsoft Office to manage calls and keep records.- Problem-Solving Ability: The candidate should have the skill to handle customer issues with a positive attitude and provide solutions.- Goal-Oriented Mindset: The ability to work towards sales targets and stay motivated in a fast-paced environment.- Prior Experience: Candidates with 1 to 7 years of experience in telecalling or sales will be preferred. Candidates must have completed at least the 12th grade and be ready to work full-time in our office.

We are looking for an Email Support Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer inquiries and providing timely solutions through email communication. Key Responsibilities:- Respond to Customer Emails: You will handle customer queries and complaints via email, ensuring that every message is addressed promptly and professionally.- Provide Solutions: Understand customer issues clearly and provide accurate solutions. Aim to resolve problems efficiently to enhance customer satisfaction.- Maintain Records: Keep detailed records of customer interactions and transactions. This helps in tracking issues and maintaining continuity in support.- Collaborate with Teams: Work with other departments to ensure that customer issues are resolved effectively, sharing insights and feedback to improve services.- Follow Up with Customers: After resolving issues, you will follow up with customers to confirm their satisfaction and gather feedback on their experience.Required Skills and Expectations:- Communication Skills: You should possess excellent written communication skills to interact with customers clearly and effectively.- Problem-Solving Ability: A good analytical mindset is essential to identify issues and provide suitable solutions quickly.- Attention to Detail: Being detail-oriented is crucial to ensure that all customer inquiries are addressed accurately.- Basic Computer Skills: Familiarity with email systems and basic computer operations will aid in handling customer requests efficiently.- Positive Attitude: A friendly and approachable demeanor is important for building rapport with customers. This is a full-time position that requires commitment and a willingness to learn. If you are eager to start your career in customer support, we encourage you to apply.

We are looking for a Collection Agent to join our team in Sector 49. As a Collection Agent, you will be responsible for contacting clients to collect overdue payments and ensure that accounts are up to date. This role requires a professional who is skilled in communication and negotiation.Key Responsibilities:- Contact Clients: Reach out to clients via phone or email to remind them about outstanding payments.- Negotiate Payments: Discuss payment options with clients to help them settle their debts while maintaining a positive relationship.- Maintain Records: Keep accurate records of all communications and payments in the system to track progress effectively.- Resolve Issues: Handle any disputes or issues that clients may have regarding their accounts and work to find a resolution.- Follow Up: Regularly follow up with clients who have not responded to initial contact, ensuring that payment deadlines are met.Required Skills and Expectations:Candidates should have at least one year of experience in a similar role. A minimum education of 12th grade is necessary. Strong communication skills, both verbal and written, are essential for explaining payment terms clearly. You should be good at negotiating and comfortable dealing with difficult conversations. The ability to maintain a positive attitude, even in challenging situations, is important. You must be organized and detail-oriented, ensuring accurate records are kept. The role requires a full-time commitment, and you will need to work from the office.

We are looking for a motivated and target-driven Sales Executive to join our real estate team. The candidate will be responsible for generating leads, handling client interactions, conducting site visits, and closing property sales.Key ResponsibilitiesGenerate and manage leads through calls, references, and digital platformsUnderstand client requirements and suggest suitable propertiesConduct property site visits and client meetingsFollow up with prospective buyers regularlyMaintain client database and sales recordsCoordinate with internal teams for documentation and booking processAchieve monthly sales targetsBuild and maintain strong customer relationshipsRequirementsGood communication and negotiation skillsBasic knowledge of real estate sales and property marketAbility to work in a target-oriented environmentProficiency in MS Excel and CRM tools is an advantageGraduate/Undergraduate can applyPreferred SkillsConvincing and presentation skillsPositive attitude and self-motivationTeam player with professional behaviorSalary & BenefitsFixed Salary + Attractive IncentivesGrowth opportunitiesSupportive work environment

Customer Support Associate Location: Gurugram Job Type: Full-time

As a Tele Caller, your primary responsibility will be to engage with potential customers over the phone and assist them with their inquiries. This is a full-time role based in our office in Gurgaon, and we welcome freshers to apply.Key Responsibilities:- Making Calls: You will make outbound calls to potential clients, introducing them to our products and services. This helps generate interest and leads for the company.- Product Knowledge: Understanding the features and benefits of our offerings is essential. This knowledge allows you to answer questions and provide detailed information to customers.- Customer Interaction: You will interact with customers to understand their needs and provide appropriate solutions. Listening effectively will help build rapport and trust.- Data Entry: After each call, you need to update customer information in our system. Accurate data entry ensures we maintain effective communication with clients.- Follow-up Calls: Regular follow-up with leads will be necessary to nurture relationships and encourage sales. Persistence and politeness are key in these interactions.Required Skills and Expectations:- Communication Skills: You should have strong verbal communication skills to convey information clearly and effectively.- Listening Skills: Being attentive and understanding customer concerns is important for successful interactions.- Goal-Oriented: A positive attitude with a focus on achieving targets will help you succeed in this role.- Team Player: Willingness to work collaboratively with colleagues to meet the teams objectives is essential. Overall, a successful Tele Caller should exhibit enthusiasm and persistence in their efforts to connect with clients and drive sales for the company.

We are looking for a Customer Support Executive to join our team in Gurgaon. This is a full-time position ideal for individuals with 0 to 2 years of experience. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support.Key Responsibilities:- Respond to Customer Inquiries: You will handle incoming calls, emails, or chats from customers, answering their questions and resolving any issues they may have.- Provide Product Information: You will assist customers by explaining our products and services, guiding them through features and benefits to help them make informed decisions.- Resolve Complaints: You will manage customer complaints professionally, using effective problem-solving skills to ensure customer satisfaction and loyalty.- Maintain Customer Records: You will document customer interactions and update their information in the database, ensuring accuracy and completeness for future reference.- Collaborate with Teams: You will work closely with other departments, such as sales and technical support, to provide seamless service to customers and address their needs.Required Skills and Expectations:Candidates should be at least 12th pass, with strong communication skills in English and any regional languages. Being patient and understanding is crucial for resolving customer issues. A basic understanding of computer applications is expected, along with a willingness to learn. You should be able to work well in a team and be eager to help others. Punctuality and a positive attitude towards work are also important traits for this role.

Make outbound calls to prospective students and explain available courses and services.Handle inbound inquiries and provide accurate information.Maintain follow-ups with leads and convert them into admissions.Maintain professional communication and ensure excellent customer service.Achieve daily/weekly/monthly call and admission targets.Work closely with the academic and sales team to ensure smooth workflow.

We are looking for a dedicated Tele Caller to join our team in Sector 18. The primary responsibility of this role is to communicate with potential customers and promote our services over the phone. This is a full-time position, and candidates should have completed at least their 12th grade.Key Responsibilities:- Making Outbound Calls: Contact potential customers to inform them about our products and services, and generate interest.- Handling Inquiries: Respond to customer questions and concerns in a clear and professional manner, ensuring a positive experience.- Maintaining Records: Keep accurate records of calls made, customer interactions, and feedback in the company system for future reference.- Meeting Targets: Work towards daily or weekly call quotas, contributing to the overall sales and outreach goals of the company.- Collaborating with Team: Work closely with team members and supervisors to share insights and improve calling strategies.Required Skills and Expectations:- Communication Skills: Strong verbal communication skills are essential to effectively convey information and engage customers.- Listening Skills: Ability to listen carefully to customer needs and respond appropriately.- Basic Computer Skills: Familiarity with using computers for entering data and managing information.- Positive Attitude: A friendly and upbeat demeanor to create a welcoming environment for customers.- Time Management: Ability to handle multiple calls efficiently while staying organized and focused on tasks. This position is ideal for individuals looking to start their career in sales and customer service.

We are looking for a dedicated female Telecaller to join our team in Udyog Vihar Phase V. The ideal candidate should have at least one year of experience in telecalling and should be a minimum of 12th grade pass.Key Responsibilities:- Make Outbound Calls: You will be required to reach out to potential customers over the phone to promote our products or services, ensuring clear communication and engagement.- Provide Information: Explain the features and benefits of our offerings to customers, answering their queries effectively and persuasively.- Customer Follow-up: Regularly follow up with leads to convert them into sales, maintaining a record of conversations and customer preferences.- Record Keeping: Maintain accurate records of calls, customer interactions, and transactions in the database for future reference and reporting.- Team Collaboration: Work closely with the sales and marketing teams to share feedback and improve calling strategies, contributing to overall team objectives.Required Skills and Expectations:The candidate should possess excellent communication and interpersonal skills to connect with customers effectively. A persuasive attitude and the ability to listen actively are essential. Strong organizational skills are necessary for managing customer records and follow-ups. The Telecaller should be self-motivated and able to work under pressure to meet targets. Proficiency in basic computer skills, along with a friendly demeanor, will enhance the overall customer experience. Additionally, a commitment to providing exceptional customer service is crucial.

We are looking for a dedicated Tele Caller to join our team in Gurgaon Sector 18. The ideal candidate should have at least 1 year of experience and be a 12th-grade pass. This role involves making outbound calls to potential clients and providing them with information about our products and services.Key Responsibilities:1. Outbound Calling: You will make calls to a list of potential clients, introducing our services and understanding their needs, helping to generate leads and drive sales.2. Customer Interaction: You will engage with customers professionally and courteously, addressing any questions or concerns they may have about our products and offering suitable solutions.3. Data Entry: Accurately record call details and maintain customer information in our database to ensure up-to-date records for future reference.4. Follow-Up: After the initial call, you will follow up with clients who show interest, ensuring they have all required information and persuading them to make a purchase.Required Skills and Expectations:The ideal candidate should possess excellent communication skills, both verbal and written. You must be comfortable speaking on the phone and engaging with potential customers. A strong understanding of sales techniques will be beneficial. You should be organized and able to manage multiple calls efficiently. Being friendly, persuasive, and resilient in the face of challenges is essential to succeed in this role. A positive attitude and a willingness to learn are important qualities we value.

Experience: 3-5 years of experience in a call centre or customer service role. Proven track record of handling inbound and outbound calls in a professional manner. Experience in logging user issues and accurately documenting details in a ticketing system. Ability to troubleshoot basic technical issues and escalate complex problems to the appropriate teams. Familiarity with call centre software andsystems (e.g., CRM software, ticketing systems). Excellent verbal and written communication skills to effectively interact with users/customers. Ability to work independently with minimal supervision in a fast-paced environment.Experience in providing first-level support and resolving user queries and complaints. Knowledge of IT systems, software applications, and troubleshooting techniques. Familiarity with government IT policies and procedures. Ability to work collaboratively with cross-functional teams to resolve user issues. Patience and empathy to handle user concerns and complaints effectively. Strong problem-solving skills and attention to detail in resolving user issues. Adaptability to learn new tools and technologies quickly. Customer-focused mindset with a commitment to delivering high-quality service and support. Ability to maintain composure and professionalism during high-pressure situations.

For more details contact me directly Ms Kajal Rajput 9990120011

- Handle incoming customer inquiries via phone, email, and web chat: The customer associate will be responsible for promptly responding to customer queries and concerns through various communication channels.- Provide technical assistance and troubleshoot issues: The role involves assisting customers with technical issues related to products or services and resolving them in a timely manner.- Maintain a positive and professional attitude: Customer associates must interact with customers in a friendly and courteous manner to ensure a positive customer experience.- Follow up with customers to ensure satisfaction: It is important for the customer associate to follow up with customers after resolving their issues to ensure they are satisfied with the service provided.Skills and Expectations:- Strong communication skills: The customer associate must have excellent verbal and written communication skills to effectively interact with customers.- Problem-solving ability: A strong problem-solving ability is crucial for resolving customer issues efficiently and effectively.- Ability to work in a fast-paced environment: The role requires the ability to work under pressure and handle multiple customer inquiries simultaneously.- Team player: The customer associate should be able to work well in a team environment and collaborate with colleagues to provide excellent customer service.

As a Telecaller, you will be responsible for making outbound calls to potential customers and providing them with information about our products or services. You will also be required to follow up with existing customers to ensure customer satisfaction and repeat business.Key responsibilities include making a high volume of calls to generate leads, maintaining a database of customer information, and tracking sales activities. You will need to effectively communicate with customers and address any queries or concerns they may have. Additionally, you will be required to meet daily and monthly targets set by the sales team.The ideal candidate for this role should have 1-2 years of experience in a similar role, a graduate degree, and excellent communication skills. You should be comfortable speaking on the phone for an extended period and have a polite and professional demeanor. Attention to detail, strong organizational skills, and the ability to work independently are also essential for success in this position.

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.If you are interested please share ur cv atcapitalplacement21@gmail.comcapitalplacementservices@gmail.com9315507817

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.If you are interested please share ur cv atcapitalplacement21@gmail.comcapitalplacementservices@gmail.com9315507817

Job SummaryWe are seeking an enthusiastic Telecaller to connect with potential customers, generate leads, schedule appointments, and support the sales , premium modular kitchen, wardrobe, furniture, and interior solutions.Key ResponsibilitiesMake outbound calls to prospective customers and follow up on incoming inquiries.Explain the company's products and services to potential clients.Generate leads and identify customer requirements for modular kitchens, wardrobes, and interior solutions.Schedule appointments and meetings for the Business Development and Sales teams.Follow up with prospective customers regarding quotations, site visits, and ongoing inquiries.Maintain customer databases, call records, and follow-up reports.Coordinate with the sales team to ensure timely responses to customer inquiries.Achieve daily calling, lead-generation, and appointment targets.Maintain professional communication and a customer-friendly approach.Candidate RequirementsGood verbal communication skills in Hindi and English.Basic computer knowledge and familiarity with MS Excel.Confident, polite, and comfortable making outbound calls.Sales-oriented approach with good follow-up and customer-handling skills.Experience in telecalling, real estate, interior design, furniture, or home improvement will be an advantage.

As a Customer Associate, you will be responsible for providing excellent customer service through various channels, such as phone calls or emails. Your key responsibilities include maintaining positive customer relationships, resolving customer issues promptly and efficiently, and promoting products or services. You will need to have strong interpersonal skills, the ability to work in an international call center environment, and a good understanding of customer support practices. A graduate degree is required for this full-time position, and previous experience in customer care or service marketing is a plus. Working from home, you will need to be self-motivated, organized, and able to effectively communicate with customers and team members.

# Customer Support Executive - Job DescriptionRole Summary:Dedicated Customer Support Executive with experience in delivering exceptional customer service across voice, email, and chat channels. Skilled in resolving customer inquiries, handling complaints, ensuring customer satisfaction, and meeting service-level targets while maintaining high quality standards.### Key Responsibilities:* Handle customer inquiries and complaints through voice, email, and chat support.* Provide accurate information about products, services, and company policies.* Resolve customer issues efficiently while ensuring a positive customer experience.* Escalate complex or unresolved cases to the appropriate departments.* Maintain detailed records of customer interactions in CRM systems.* Meet KPIs such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), Average Handling Time (AHT), and SLA adherence.* Follow company policies, quality guidelines, and compliance standards.* Collaborate with cross-functional teams to improve customer experience and operational efficiency.* Identify recurring customer issues and recommend process improvements.* Build strong customer relationships through empathy, active listening, and effective communication.### Key Skills:* Excellent verbal and written communication.* Strong problem-solving and conflict-resolution skills.* Customer-focused mindset with empathy and patience.* Ability to work in a fast-paced, target-driven environment.* Proficiency in CRM tools, Microsoft Office, and ticketing systems.* Time management, multitasking, and attention to detail.

Job Title: Customer Support Specialist (All Channels)We are looking for a dedicated Customer Support Specialist to serve as the primary point of contact for our customers. You will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.Key Responsibilities:Handle inbound and outbound customer inquiries via call, email, and chat.Efficiently resolve customer issues, complaints, and questions.Utilize and maintain backend systems (e.g., CRM) to track and manage customer interactions.Provide accurate information on products, services, and company policies.Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.Qualifications:Proven experience in a customer service role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Familiarity with CRM software and other support tools.Ability to multitask and work effectively in a fast-paced environment.