Hospitality Manager Graduate Experience Jobs in Pune

Job descriptionGreet all customers with friendly, personalized service and develops a rapport with them.Maintaining a fast speed of service, especially during rush times and high peak season.Take orders from customers and input their selections into the cafs internal computer systemsDevelop sufficient knowledge on the list of products and offerings and effectively and accurately communicate it to customersPrepare all beverages according to customer requirements within the prescribed time framePrepare / reheat / serve food according to the set standardsGrinding, weighing and packing coffee beans for customersUnderstanding the basics of all company coffees (roast level and flavor notes)Able to suggest beverages, roasts and equipment based on customers requirementEnsures cleanliness at the station and caf in general during each shiftRespond to guest questions, concerns and complaints and make sure they leave satisfiedFollow all caf safety and security procedures and arrive on time for all shifts and stay until shift completionMaintains efficient, friendly service. Clear tables in a timely and thorough manner.Responds proactively to prevent heated customer service situations.Restocks retail shelves when necessary, keeping in mind set merchandising guidelines. Keeps the retail areas neat and clean.

Hiring for 2 Guest Services Jobs in Pune,Guest Relation Manager,Hospitality Manager,Travel Sales Consultant,Travel Booking Officer,Travel Agency,Hotel Booking,Travel Booking,CRM,Telecaller,Tele Sales Executive, with minimum 2 Years Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Guest Relation Manager,Hospitality Manager,Travel Sales Consultant,Travel Booking Officer,Travel Agency,Hotel Booking,Travel Booking,CRM,Telecaller,Tele Sales Executive etc.

Act as an overall site shift in charge/Monitoring & managing entire site operations during the shift. Maintain an aggressive hospitality outlook by anticipating students or residents needs. Actively and energetically seek opportunities to resolve any and all students or residents concerns in poised and confident manner. Cooperate, Coordinate and Communicate with other departments and vendors as required. Welcome & greet all visitors, Show around the property in case of any new inquiries, Support Sales team for tele calling. Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance. Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents Communicating courteously with students or residents by telephone, email, software and face to face interactions at Tribe Stays. Vendor`s attendance check/approval/bill check /bill process/payment follow up. Petty Cash Management as per laid down SOP. Manage ERP of respective