Guest Relationship Executive Job Vacancies in Nashik

Key ResponsibilitiesGuest RelationsWelcome guests warmly and ensure a positive first impression.Assist guests with inquiries, requests, and service-related concerns.Build and maintain strong relationships with guests to enhance their experience.Handle guest complaints professionally and ensure timely resolution.Conduct guest follow-ups to gather feedback and improve service quality.Maintain accurate guest records and preferences in the system.Front Office & CoordinationManage reception and visitor handling activities.Coordinate guest appointments, bookings, and reservations.Liaise with internal departments to ensure seamless guest services.Provide information regarding services, facilities, programs, and events.Ensure guests receive prompt and courteous assistance at all times.Administrative SupportPrepare guest reports, feedback records, and service documentation.Maintain databases, registers, and daily operational records.Assist in organizing events, meetings, and guest engagement activities.Support management with administrative and coordination tasks.

Welcome guests during check-in and giving a fond farewell to guest while checkout. Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms.

Key ResponsibilitiesWelcome and assist guests in a professional and courteous manner.Handle guest inquiries, requests, and complaints promptly and effectively.Provide information about products, services, facilities, and company policies.Maintain accurate guest records and update databases as required.Coordinate with internal departments to ensure seamless guest service.Manage guest appointments, reservations, and follow-up communications.Monitor guest feedback and suggest improvements to enhance customer experience.Ensure reception and guest areas are well-maintained and presentable.Support promotional events, customer engagement activities, and special occasions.Maintain confidentiality and professionalism in all guest interactions.