Ground Staff Executive 12th Pass Fresher Jobs in Indore

Join our dynamic team as a Customer Support Executive in Indore, India. This full-time, work-from-home position is ideal for individuals looking to begin or advance their careers in customer service.nnKey Responsibilities:n- Respond to Customer Inquiries: Provide timely and accurate responses to customer questions via phone, email, or chat, ensuring their needs are met.n- Resolve Issues: Effectively troubleshoot and resolve customer complaints, striving for first-contact resolution whenever possible.n- Maintain Records: Keep detailed records of customer interactions and transactions, ensuring all information is up-to-date in our systems.n- Collaborate with Team: Work closely with team members and supervisors to share insights and improve the customer experience.nnRequirements and Expectations:n- Education: A minimum of 12th grade completion is required. Candidates with up to 2 years of experience in a customer service role are encouraged to apply.n- Communication Skills: Excellent verbal and written communication skills are essential to interact with diverse customers effectively.n- Problem-Solving Ability: The candidate should demonstrate a logical approach to solving problems and be able to think on their feet.n- Adaptability: Ability to adjust to different customer personalities and situations, ensuring a personalized experience for each customer.n- Team Player: A willingness to collaborate and support your colleagues in achieving common goals is crucial. nnThis role offers an exciting opportunity for growth and development in a supportive environment.

We are looking for dedicated Ground Staff to join our team in Indore. This full-time position is suitable for candidates with experience ranging from none to six years and requires a minimum educational qualification of a 10th pass.Key Responsibilities:- Customer Assistance: Interact with passengers to help them with check-in procedures and answer queries, ensuring a pleasant travel experience.- Baggage Handling: Safely manage passengers' luggage from check-in to the aircraft, ensuring no damage occurs and that bags are transported efficiently.- Security Checks: Conduct security protocols for passengers and their belongings, maintaining safety standards in compliance with regulations.- Information Dissemination: Provide information on flight schedules, boarding procedures, and airport facilities to assist throughout the airport experience.- Team Collaboration: Work closely with other ground staff and departments to facilitate smooth operations, enhancing overall efficiency and service quality.Required Skills and Expectations:Candidates should possess strong communication skills to effectively engage with passengers. A friendly and professional demeanor is essential for delivering excellent customer service. Being able to work under pressure in a fast-paced environment is important, as tasks may need to be completed quickly and efficiently. Teamwork skills are also crucial, allowing you to collaborate effectively with colleagues. Flexibility in work hours is expected to accommodate the varying flight schedules. The ability to handle physical tasks related to baggage and other responsibilities will be important in this role.

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationIndoreJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 28,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

As an Air Ticketing Executive, you will play a vital role in managing ticket sales and customer inquiries related to travel. Your primary responsibilities will include:- Booking Flights: You will assist customers in selecting and booking flights based on their preferences and requirements, ensuring all details are accurately entered into the system.- Customer Service: Providing excellent customer support by addressing queries and resolving issues related to ticketing, cancellations, and flight changes.- Ticketing Procedures: Familiarizing yourself with ticketing software and procedures to process flight reservations effectively while adhering to company policies.- Fare Quotations: You will provide customers with competitive fare options and help them understand the various pricing structures available.- Record Management: Maintaining accurate records of transactions and passenger information to support smooth operations and comply with regulations.- Collaboration: Working closely with airlines and travel agents to ensure all tickets are issued correctly and any changes are communicated promptly.For this role, you are expected to have effective communication skills, both verbal and written, to interact confidently with customers. Attention to detail is crucial for processing bookings accurately. A positive attitude and willingness to learn will help you succeed in a fast-paced environment. Experience in ticketing or the travel industry is a plus but not mandatory, as you will be provided with training. Proficiency in using computers and ticketing software will enhance your performance in this role.

As a Ground Staff member, you will play a crucial role in ensuring smooth airport operations and excellent customer service. You will be responsible for various tasks, and your attention to detail is important in this role.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process by verifying identification, managing boarding passes, and ensuring a seamless experience.- Baggage Handling: Oversee the loading and unloading of luggage, ensuring bags are handled with care and delivered to the right flights.- Customer Service: Provide helpful assistance to passengers at various points, addressing their inquiries and resolving any issues with professionalism.- Safety and Security Checks: Conduct necessary safety inspections and security protocols to maintain a safe airport environment.- Coordination with Crew: Work closely with airline crew members to ensure timely departures and arrivals, maintaining clear communication throughout.Required Skills and Expectations:- Must have completed at least 12th grade and possess good communication skills to interact effectively with passengers and team members.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously while maintaining attention to detail.- Strong problem-solving skills to quickly assist passengers with any issues that arise.- Willingness to work flexible hours, including weekends and holidays, as this is a full-time position.- A positive attitude and a commitment to providing excellent customer service are essential. This role is ideal for individuals with up to six years of experience who are eager to start their career in the aviation industry.

As a Ground Staff at Airport/Airline Jobs, you will play a crucial role in ensuring exceptional customer service and a smooth travel experience for passengers at Bengaluru Airport, India. Your main responsibilities will include:- Greeting and assisting passengers at the ticket counter- Processing ticket sales and reservations accurately and efficiently- Handling customer inquiries, complaints, and requests professionally and promptly- Ensuring compliance with all airport and airline regulations and policies- Assisting passengers with check-in, boarding, and baggage processes- Coordinating with other airport and airline staff for on-time flight departures- Maintaining a clean and organized ticket counter and work area- Providing support to passengers with special needs or requests- Handling cash and credit transactions accurately and responsibly- Performing any other duties as assigned by the supervisor or managerQualifications required for this role include:- High school diploma or equivalent- Previous customer service experience is preferred- Excellent communication and interpersonal skills- Ability to work in a fast-paced and dynamic environment- Basic computer skills- Flexibility to work weekends, holidays, and lift up to 50 pounds- Willingness to stand for extended periods of timeIf you are passionate about delivering exceptional customer service and possess a strong work ethic, we invite you to apply for this exciting opportunity. Competitive salary, benefits packages, career growth, and development opportunities are available. Join our team and become a part of the dynamic world of airport and airline operations!.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are looking for hardworking and enthusiastic individuals to join our team as Ground Staff in Indore. This role is essential for ensuring smooth operations at our facility. Both freshers and experienced candidates (0-6 years) who have completed their 12th grade are encouraged to apply. Key Responsibilities:- Customer Assistance: Greet and assist passengers as they arrive, ensuring a welcoming experience and handling inquiries efficiently.- Check-in Support: Help passengers with the check-in process, including baggage handling and ticket verification, to facilitate a seamless travel experience.- Ticketing and Documentation: Manage the sale of tickets and prepare necessary travel documents, ensuring accuracy and compliance with regulations.- Baggage Services: Ensure timely handling of baggage, guiding passengers to the baggage claim area, and addressing any issues they may encounter.- Safety Compliance: Follow safety procedures and protocols at all times, contributing to a secure environment for both staff and passengers.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with passengers. A friendly and approachable demeanor is essential for providing great customer service. Basic computer knowledge is required for managing ticketing systems. Candidates should be organized and able to multitask in a fast-paced environment. A team player attitude and a willingness to learn are also important. Candidates must be flexible with work hours, including weekends and holidays, based on operational needs.

We are looking for enthusiastic and friendly individuals to join our team as Cabin Crew. In this role, you will ensure the safety and comfort of passengers throughout their journey. Key Responsibilities:- Safety Procedures: You will be responsible for demonstrating safety procedures to passengers and ensuring they follow safety regulations during the flight.- Passenger Assistance: Your role includes helping passengers with their needs, whether it be serving meals or providing comfort items during the flight.- Cabin Preparation: Before each flight, you will prepare the cabin by checking the emergency equipment and stocking supplies to ensure a comfortable environment for passengers.- Conflict Resolution: You will handle any passenger issues or concerns that arise during the flight, working to resolve them calmly and efficiently.- Emergency Response: In case of an emergency, you must be ready to respond promptly and effectively, following established protocols to ensure passenger safety.Required Skills and Expectations:Candidates should have a positive attitude and excellent communication skills, as you will be interacting with diverse groups of people. An ability to remain calm under pressure and handle unexpected situations is essential. Good teamwork skills are also crucial, as you will work closely with other crew members. A minimum of 12th grade education is required, and while previous experience in hospitality or customer service is preferred, it is not mandatory. A passion for travel and a commitment to providing exceptional service are key attributes for success in this role.

An Air Ticketing Executive handles flight reservations, ticket issuance, rebooking, and customer travel support. The job sits at the intersection of airline systems, fare rules, and passenger service, and is common in airlines, travel agencies, OTAs, and airport offices.Key ResponsibilitiesCreate, modify, and cancel flight bookings.Issue tickets and process reissues, reroutes, refunds, and voids.Quote fares, taxes, and service fees.Advise customers on baggage, visa, and travel policies.Handle special service requests (meals, seats, wheelchairs, UMNR).Coordinate with airlines for schedule changes or disruptions.Maintain accurate PNR and payment records.Meet sales and service quality targets.Daily Work ActivitiesChecking availability and best fares.Responding to calls, emails, or walk-in clients.Monitoring queues for time limits and ticketing deadlines.Updating passengers about delays or cancellations.Preparing daily sales and cash reports.Skills & CompetenciesKnowledge of fare construction and airline rules.Familiarity with Global Distribution Systems (GDS).Good communication and persuasive skills.Accuracy with data entry and payments.Ability to manage irate or stressed travelers.Time management and multitasking.

As an Air Cargo Executive, your main responsibilities will include overseeing all aspects of cargo handling, coordinating with cargo staff and ground handling staff to ensure smooth operations at the airport. You will be required to manage air cargo operations, including loading and unloading of freight, supervising ground operations, and ensuring timely delivery of cargo.Key skills for this role include a strong understanding of air cargo logistics, supply chain management, and export-import documentation. You should have excellent communication skills.

Responsibilities:1. Issuing, reissuing, and cancelling air tickets for customers.2. Handling customer inquiries and providing information on flight schedules, fares, and availability.3. Coordinating with airlines to confirm reservations and resolve any booking issues.4. Ensuring compliance with airline policies and procedures.5. Assisting customers with check-in and boarding procedures.6. Handling customer complaints and offering solutions to ensure customer satisfaction.7. Maintaining accurate records of ticketing transactions.

We are looking for 79 Airport Jobs in Air Ticketing and MTS at multiple locations in Kolkata, Mumbai, Madurai, Salem, Hubli, Kalaburagi, Gulbarga, Mangalore, Kozhikode/Calicut, Bhubaneswar, Indore, with deep knowledge in Air Ticketing, Multi Tasking Staff, Front Desk Executive, Passport Checking Staff, Guest Relation Executive, Customer Support, Ticket Support Executive, Ticket Checking Staff, Ground Staff, Airport Staff and Required Educational Qualification is : Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Other Bachelor Degree, Post Graduate Diploma, Any Master Degree

We are looking for a Ground Staff Executive to join our team in Indore. This role is perfect for individuals with a passion for customer service and a desire to work in the aviation industry. Key Responsibilities:1. Passenger Assistance: Provide friendly and efficient support to passengers throughout their travel experience, from check-in to boarding. This includes answering questions, checking travel documents, and ensuring a smooth process.2. Check-in Services: Manage the check-in process by verifying passenger details, issuing boarding passes, and handling baggage efficiently. You will play a crucial role in making sure flights depart on time.3. Customer Service: Address passenger inquiries and resolve any issues that may arise during their journey. You will need to remain calm and professional, even in stressful situations.4. Safety Procedures: Ensure that all safety protocols are followed at the airport. You will be responsible for conducting safety checks and assisting in emergency procedures when necessary.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education, with 0 to 2 years of experience in customer service preferred. Strong communication skills in English and the local language are essential. Applicants must be friendly, punctual, and able to work well in a team. A neat appearance and a positive attitude are important, as you will represent the company to passengers. Additionally, candidates should be flexible with work hours, including weekends and holidays.

As a Boarding Pass Executive, you will play a vital role in ensuring smooth operations at our boarding area. Your primary responsibility will be to facilitate passenger boarding processes efficiently and effectively.Key Responsibilities:- Passenger Check-in Assistance: Help passengers with the check-in process, ensuring they receive their boarding passes promptly.- Document Verification: Verify passenger identification and travel documents to ensure compliance with regulations before boarding.- Boarding Process Management: Coordinate the boarding of passengers according to the flight schedule, ensuring a timely and organized process.- Customer Support: Address passenger inquiries and resolve issues related to boarding, making their experience as pleasant as possible.- Collaboration with Staff: Work closely with flight crew and other airport staff to communicate boarding status and handle any operational challenges.- Notification of Delays: Inform passengers about any delays or changes in boarding times, ensuring they are kept updated throughout the process.To succeed in this role, you should have strong communication skills to interact with passengers effectively. Attention to detail is crucial for accurate document checks. A customer-oriented attitude is essential, as you will be assisting travelers throughout their boarding experience. Being a team player is important, as you will collaborate with various airport personnel. Basic computer skills are necessary, as you may need to operate check-in systems and update passenger information. Prior experience in customer service or the travel industry is a plus but not mandatory.

We have vacant of 975 Airport Ground Staff Jobs in Delhi, Lucknow, Kanpur, Patna City, Bhopal, Indore, Gwalior, Chandigarh, Jalandhar, Amritsar, for Freshers Educational Qualification : Higher Secondary, Secondary School, B.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc, M.A, M.Sc Skill Ground Staff, Airport Staff, Airport Ticketing, Airport Executive, Airport Cargo Loader, Air Hostess, Computer Operator, Back Office Operation Executive, Customer Support, Customer Care etc.

We Requires 2 Air ticketing Executive (Domestic & International) at Lower Parel West.Position : Air Ticketing Executive (Domestic & International)Software : Amadeus software compulsory* Experience: 4 to 6 years* Salary: 45k to 55k* Position: 1Job Responsibilities:* Issuing Domestic/International flight tickets also amendments* Working on the GDS (AMADEUS) to process cancellations && refunds* Co-ordinating with the airlinesDesired Skillsets & Experience:- Prior experience in Ticketing is preferred.- Working knowledge of Amadeus- Good communication skills to enable effective communication with customers as well as travel partnersFor Interview share me your Resume on hidden_email = Content On This Number=8533061117

We Requires 2 Air ticketing Executive (Domestic & International) at Lower Parel West.Position : Air Ticketing Executive (Domestic & International)Software : Amadeus software compulsoryContact Number=8865804957* Experience: 4 to 6 years* Salary: 20k to 35k* Position: 1Job Responsibilities:* Issuing Domestic/International flight tickets also amendments* Working on the GDS (AMADEUS) to process cancellations && refunds* Co-ordinating with the airlinesDesired Skill Sets & Experience:- Prior experience in Ticketing is preferred.- Working knowledge of Amadeus- Good communication skills to enable effective communication with customers as well as travel partnersFor Interview share me your Resume on hidden_email