Walk-in Female Jobs in Kollam

Key Responsibilities of a Customer Care ExecutiveCustomer Interaction:Handle inbound and outbound calls, emails, and chat inquiries from customers.Address customer inquiries, complaints, and requests in a professional and timely manner.Provide accurate information regarding products, services, and policies.Problem Resolution:Resolve customer issues efficiently and effectively, ensuring customer satisfaction.Escalate complex issues to higher-level support or relevant departments when necessary.Follow up with customers to ensure their issues are fully resolved.Product Knowledge:Maintain a thorough understanding of the company's products and services.Keep updated with any changes or new product launches.Educate customers on product features and benefits.Customer Feedback:Collect and document customer feedback to help improve products, services, and customer experience.Communicate recurring issues and potential improvements to management.Documentation and Reporting:Record customer interactions and transactions accurately in the companys CRM system.Generate reports on customer service activities, performance metrics, and trends.Maintain and update customer records.Team Collaboration:Work closely with other departments (e.g., sales, technical support, billing) to resolve customer issues.Participate in team meetings and training sessions to stay informed about new products and procedures.Customer Retention:Engage with customers to build strong relationships and loyalty.Implement strategies to retain customers and reduce churn rates.Quality Assurance:Adhere to company policies, procedures, and quality standards.Continuously strive to improve service quality and efficiency.Technical Support:Provide basic technical support and troubleshooting for products and services.Guide customers through technical processes and help them resolve technical issues.Sales Support:Assist with upselling and cross-selling products and services when app

Vacancies: 28Education Qualification 12th pass in any disciplineSalary-20,000/- to 35,000/- p/mAge 18 years to 35 yearsRequired Documents- Marksheet attached 10th, 12th mark sheet and copy of a certificate, any certificate related to aviation.Residence Proof- Aadhar Card, Voter ID Card.Department: Airport / Airline Ground Operations Cabin CrewIndustry: Aviation / AirlineSkill: Passenger Ticketing AirlinesOther Skills: Customer Service Skills Control Reservations On-Ground StaffLocation: All over India.

A new set of Requirements From Medico placements :Position : GynaecologistQualification: MS /Dnb / DGOExperience : 0 to15 yrsLocation : Malappuram, Kochi, Thiruvanthapuram, Alappuza, Ernakulam