Responsibilities# Answering phones and explaining the services offered by the organisation.# Contacting existing customers as well as prospective customers using scripts.# Obtaining customer information and other relevant data.# Asking questions to the customer and understanding their specifications.# Resolving queries and issues related to the services.# Making recordings of all the sales phone calls and sales deals.# Maintaining the database of the customers on a regular basis.# Suggesting solutions based on customers needs and requirements.