Key Responsibilities:1.Act as the primary liaison between the company and clients.2.Build and maintain strong, long-term client relationships through excellent service and communication.3.Address client inquiries, resolve complaints, and escalate issues as needed.4.Analyze client needs and deliver tailored solutions to meet their expectations.5.Monitor and improve client satisfaction metrics (KPIs) to ensure high-quality service.6.Collaborate with sales, operations, and marketing teams to align services with client objectives.7.Identify upselling opportunities and contribute to revenue growth.8.Prepare reports on client service activities, feedback, and progress.