Customer Relationship Manager Female Jobs in Pune

We are seeking a dedicated Customer Care Executive to join our team in Pune. This is a full-time, work-from-home position ideal for freshers who have completed their 12th grade.Key Responsibilities:- **Customer Support:** Assist customers with inquiries via phone, email, or chat, ensuring they receive timely and accurate responses.- **Issue Resolution:** Identify and resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.- **Documentation:** Maintain detailed records of customer interactions and transactions to ensure clarity and follow-up.- **Product Knowledge:** Stay updated on our products and services to provide accurate information and assist customers effectively.- **Feedback Collection:** Gather customer feedback to help improve service quality and enhance customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact professionally with customers. Strong problem-solving abilities are essential to address customer concerns efficiently. A good understanding of computer operations is necessary, as you will be using various software for customer management. Being a team player is crucial, as cooperation with other departments may be needed to resolve customer issues. Candidates should demonstrate a positive attitude and a commitment to providing the best service possible, ensuring customers feel valued and heard.

We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.

We have vacant of 1 Back Office Assistant Job in Bhosari MIDC, Pune, Experience Required : 1 Year Educational Qualification : B.Com Skill Microsoft Excel, Customer Relationship, Microsoft Word, Internal Communication, General Office Management, Followups etc.

Good knowledge of banking and finance sector with clerical work and also knowledge of computer excel typing.

Relationship Management - Handle clients and look for cross sell and up sell opportunitiesNew Business DevelopmentHandle team & ensure their productivityOperational aspects of branch Products - Mutual Funds and Insurance

Job Openings for 5 Office Assistant Jobs for Freshers in Koregaon Park, Pune, having Educational qualification of : B.A, B.Com with Good knowledge in Good Communication Skills,Microsoft Word,Microsoft Excel,Customer Relationship,Microsoft Office,Clerical Work,Administrative Skills,Basic Computers,Typing,Calendar Management etc.

Drive sales and meet targets by engaging with potential and existing clients via phone, email,and in-person meetings. In this employment, you are required to do at least 3 client meeting in a week and ensureeffective communication and relationship management Consult with Product expert Team if any Query arises from Client. To Convert Prospect into Customers and generate revenue and achieve the assigned RevenueGoal. Provide regular sales reports and feedback to the Sales Manager. To be informed about competing products and their pricing. To update daily tasks, activities in CRM. This is a Hybrid employment You will be required to be available over phone and a Laptop withan Internet connection. Adhere to all company policies and To ensure that employee performance will not suffer in remote work arrangements, we adviseour remote employees to: Choose a quiet and distraction-free working Have an internet connection thats adequate for their Dedicate their full attention to their job duties during working Adhere to break and attendance schedules agreed upon with their You are required to attend the Online Training of 4-5 days via remote session. Visit to Jaipur Head Office for approx. 10 days which is subject to clearing the assessments andOJT. Visit to Jaipur Head Office once in every quarter.

About Us:Topmentor is a leading educational solutions provider committed to guiding students and professionals towards their academic and career goals. We provide online courses related to Data Science.Position Overview:As a Customer Relationship Manager at Topmentor, you will play a critical role in connecting with potential candidates, understanding their educational needs, and converting these interactions into successful admissions. Your primary responsibilities will include reaching out to prospects, conducting engaging conversations, and providing detailed information about our programs to encourage enrollment.Key Responsibilities:Prospect Outreach: Initiate and maintain contact with potential candidates through phone calls and other communication channels.Needs Assessment: Conduct in-depth discussions with candidates to understand their educational and career objectives.Program Promotion: Provide clear and compelling information about Topmentors programs, services, and benefits to prospective students.Conversion: Convert prospects into admissions by addressing their queries, overcoming objections, and guiding them through the enrollment process.Customer Support: Offer ongoing support and assistance to candidates throughout the admission process, ensuring a smooth and positive experience.Reporting: Maintain accurate records of all interactions and updates in our CRM system. Provide regular reports on conversion rates and progress.Requirements:Fluency in English: Excellent verbal and written communication skills in English are essential.Skills: Strong interpersonal skills, persuasive communication, and the ability to build rapport with diverse audiences.Benefits:Competitive SalaryWorking Hours 9:30- 5:30Informal dress codeCell phone & Internet reimbursement

Immediate Joining... Work Timings - 10 to 7.. EA to CEO... Fluency in English and Marathi is desired... Knowledge of Internet, E-mail, basic knowledge of MS Word & Excel, Internet Browsing, Facebook & Instagram is Must... Pleasing Personality, Good Communication Skills essential

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Sales profileSales of financial products

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.Coordinates customer follow-up programs.Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.Reviews all post-sale service cases with the service manager once a month.Maintains a file of the dealership's customer satisfaction achievements.Assists service customers during the morning service rush, when possible.Writes articles for customer newsletters.

5- 6 Yrs of experience in Sales Customer Relationship. Preferable in automobile sector.

Inside Sales Executive Responsibilities:Job briefWe are looking for a high-performing Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. Responsibilities Achieve growth and hit sales targets by successfully. Design and implement a strategic business plan that expands companys customer base and ensure its strong presence Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Identify emerging markets and market shifts while being fully aware of new products and competition statusRequirements BE/Diploma ( Electricals or Electronics ). Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns Proven experience as a Sales Executive or relevant role Proficiency in English / Hindi / Marathi Excellent knowledge of MS Office Thorough understanding of marketing and negotiating techniques Fast learner and passion for sales Self-motivated with a results-driven approach Aptitude in delivering attractive presentations

Role & Responsibilities:1. Group Coordination With Customers Regarding Payments And Their Follow Ups.2. Maintain Database In Excel Or CRM Software.3. Assistance / Coordination To Sales Team.4. Message Sending/Drafting, Whatsapp Program Invitation Sending/Drafting.5. Handle Social Media Posting Blogs/Video Etc6. Work Progress Report, Developing Error Free MIS Reports.7. All Vendor Coordination, Searching Of Vendor If Required And Tie Up And Negotiate.8. Pre Arrangement & Post Arrangement Of Exhibition And Workshop.9. Pre And Post Sales Calling.10. Closing The Sales.11. Meeting Fixing.12. Executive Assistant To Director.

Relationship Management - Handle clients and look for cross sell and up sell opportunities New Business DevelopmentMarketing & Promotional activitiesTeam management for their productivityOperational tasks of BranchProducts - Mutual Funds and Insurance

Relationship ManagementHandle clients and look for cross sell and up sell opportunities Products - Mutual Funds and Insurance