Key Responsibilities:Customer Handling:Serve as the primary point of contact for customer inquiries and support.Address and resolve customer complaints or issues promptly and professionally.Ensure regular follow-ups with customers regarding sales orders, deliveries, and payment updates.Maintain a structured follow-up schedule to ensure timely actions on pending tasks.Sales Order Status:Coordinate with the sales and logistics teams to ensure accurate and timely processing of sales orders.Provide customers with up-to-date information regarding the status of their orders.Handle any discrepancies in order status and work toward resolving them in a timely manner.CRM Management:maintain accurate customer records, track interactions, and follow-up schedules.Document and update customer communications, feedback, and requests