Support Assistant Jobs

Key ResponsibilitiesProvide technical support to customers via phone, email, chat, or remote sessions.Diagnose, troubleshoot, and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through the ticketing system.Escalate complex technical issues to appropriate teams and follow up until resolution.Install, configure, and maintain software applications and systems.Monitor system performance and identify potential issues proactively.Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.Assist customers with product setup, upgrades, and configuration.Collaborate with engineering, product, and quality teams to improve support processes and product performance.Ensure compliance with service-level agreements (SLAs) and company support standards.

WE'RE HIRING CUSTOMER SERVICE ASSOCIATE INTERNATIONAL BANKING - CHAT PROCESS Location: Sector 62, Noida. Process: International Banking - Chat Position: Customer Service Associate ELIGIBILITYGraduate / UndergraduateMinimum 6 months International BPO Chat experienceInternational Chat experience is mandatoryStrong written English / C1 proficiencyGood grammar, typing & customer-handling skills KEY RESPONSIBILITIESHandle customer queries through chatProvide quick & accurate resolutionsDeliver premium customer experienceMaintain quality & compliance standardsMaintain customer interaction records SALARY30% hike of salary Typing: 35 WPM 90% Accuracy SHL: 70% IMPORTANT Notice Period: 0-5 Days Hiring Zone: Within 30 KM Uttam Nagar & Dwarka excluded Cab available within eligible zone Relocation candidates not considered International Voice + Chat candidates can be considered APPLY NOW - 6393317658

Role OverviewThis is a Remote JobWe are looking for a highly organised, adaptable and proactive individual to provide digital, product, research and operational support across the business.This is a varied role involving website and application updates, UI/UX support, data and database management, research, content creation, AI-assisted production, development of AI agents and workflows, quality checking and general business projects.The role would suit someone who enjoys working across different areas, learning new tools quickly and taking ownership of tasks from initial instruction through to completion.The successful candidate should be comfortable being given unfamiliar tasks and independently researching, planning and executing a practical solution.Key Responsibilities1. Website & Digital Product Support* Make content, layout and functionality updates to existing websites.* Implement requested changes to website pages and components.* Add and update client information, health data and test results within digital platforms.* Upload and manage website content, including articles and associated visual assets.* Identify and report website issues, inconsistencies and errors.* Test website changes before and after implementation.* Work with developers where changes require additional technical support.* Maintain awareness of existing website functionality and how different features work together.2. UI/UX & Product Support* Assist with the design and layout of website and application pages.* Create clear, user-friendly layouts and navigation structures.* Develop UI/UX concepts based on requirements.* Review existing interfaces and identify opportunities for improvement.* Consider the user journey and ease of navigation when designing or modifying features.* Support the development of new product features and dashboards.3. Data & Database Management* Add, update and maintain information within company databases and digital platforms.* Manage client data, health information and test results accurately.* Update and maintain biomarker information, including units, ranges, categories and descriptions.* Carry out data checks and identify missing, inconsistent or incorrect information.* Make appropriate database changes where required.* Verify database changes within the website or application after implementation.4. Research & Information Gathering* Conduct research across a wide range of subjects as requested by management.* Research marketing strategies, social media platforms, advertising opportunities, technology, digital products, AI tools, visual styles and other relevant topics.* Investigate unfamiliar subjects and identify reliable and relevant information.* Compare information from different sources.* Summarise research clearly and present key findings.* Research new software, tools, technologies and approaches that could benefit the business.* Independently investigate solutions to unfamiliar problems.* Research and identify suitable images and visual assets for website articles and other digital content.* Organise research findings and supporting resources for use in website and content projects.5. Content, Media & AI Production* Summarise books, videos, articles and other source material.* Create scripts and written content based on research and source material using AI Tools.* Review and analyse YouTube videos and other online content.* Extract specific information from videos, including exercises, recipes, instructions and timestamps.* Organise extracted information into structured formats for use within company platforms.* Assist with the creation of video content using AI tools.* Research and experiment with different AI-generated visual and animation styles.* Create and configure AI agents and workflows using tools such as Claude and other AI platforms.* Develop AI-assisted processes to support research, content creation and other business tasks.* Find and prepare relevant images and visual assets for articles before uploading content to the website.* Support other content-production activities as required.6. Quality Assurance & Sense Checking* Review website content, data and functionality for accuracy and consistency.* Sense-check information before it is added to or published on company platforms.* Identify errors, inconsistencies, missing information and unexpected behaviour.* Test new features and changes across relevant pages and user flows.* Check that information displayed on the website matches the underlying data.* Review research and content for accuracy, completeness and consistency.* Report issues clearly and assist with resolving them.7. General Business & Operational Support* Provide support across a range of business projects and priorities.* Take ownership of assigned tasks and manage them through to completion.* Prepare documents, summaries, reports and other business materials.* Assist with project-related research and administration.* Support recruitment-related activities when required.* Assist with searching candidates, recruitment channels and job specifications where required.* Manage multiple tasks and changing priorities effectively.* Provide general operational support to management as required.---Required Skills & ExperienceEssential* Strong written and verbal English communication skills.* Excellent research and information-gathering skills.* Strong attention to detail.* Ability to work independently with limited supervision.* Strong problem-solving and critical-thinking skills.* Ability to learn new software and tools quickly.* Good organisational and time-management skills.* Ability to manage changing priorities.* Comfortable working on unfamiliar tasks and researching solutions independently.* Good general computer and digital literacy.* Ability to work accurately with large amounts of information and data.Technical / Digital SkillsA basic understanding of the following would be beneficial:* Website development and content management.* HTML and CSS.* JavaScript and modern web frameworks such as React/Next.js.* SQL and database concepts.* Git/GitHub.* UI/UX principles.* Figma or similar design tools.* AI tools for research, writing, design and content creation.* AI agent/workflow tools such as Claude.* Data management tools.Candidates do not need to be experts in all of these areas. The ability to learn quickly and work confidently with unfamiliar tools is particularly important.---Personal AttributesThe successful candidate should be:* Curious and willing to learn.* Proactive rather than waiting for detailed instructions for every task.* Comfortable researching unfamiliar topics.* Detail-oriented and methodical.* Adaptable to changing priorities.* Comfortable working across technical, creative and administrative tasks.* Able to take ownership of projects.* Comfortable asking questions when clarification is genuinely required.* Able to identify problems and propose practical solutions.* Reliable when handling sensitive client and business information.---QualificationsA degree or diploma in a relevant area such as:* Computer Science* Information Technology* Digital Marketing* Product Management* Or another relevant discipline.Relevant practical experience and demonstrated digital skills may be considered in place of a directly related qualification.---Nature of the RoleThis is a broad, cross-functional role rather than a narrowly specialised position.The successful candidate will work across digital product support, website management, data operations, research, content production, UI/UX, AI-assisted workflows and general business operations. Responsibilities may change according to current business priorities.The ability to understand a new requirement, research the subject where necessary, identify an appropriate approach and independently deliver the task is therefore an important part of the role.---Working Arrangement**Location:** [Remote]**Employment Type:** [Full-time]**Working Hours:** [9:00 AM - 5:00 PM Mon - Fri]

About the RoleStar Knowledge is looking for enthusiastic and detail-oriented freshers to join our Marketing Support team. The ideal candidate will assist in lead generation, email marketing, LinkedIn outreach, and creative content development for marketing campaigns. This is an excellent opportunity for individuals looking to build a career in Email Marketing and business development.Key Responsibilities1. Lead Generation & OutreachIdentify and research potential leads using online tools, directories, and platforms.Execute outbound email marketing campaigns to nurture and engage prospects.Support LinkedIn marketing activities, including outreach, messaging, and profile optimization.2. Campaign Content CreationCreate visually appealing posts, banners, and creatives for email and LinkedIn campaigns using tools like Canva (or similar).Assist in developing marketing content such as emails, posts, and promotional materials.3. Marketing Operations SupportUpdate and maintain lead databases and track campaign performance.Collaborate with the sales and marketing teams to align strategies.Monitor engagement metrics and share campaign insights.4. Documentation & Process SupportPrepare reports, maintain documentation, and follow internal processes.Ensure accuracy and quality in all deliverables.Required SkillsStrong communication skills (written and verbal).Basic understanding of email marketing and LinkedIn outreach is an advantage.Ability to use Canva or similar design tools for creating marketing creatives.Good research skills and attention to detail.Eagerness to learn digital marketing tools and platforms (training will be provided).EligibilityAny graduate (MBA, BBA, BCom, BA, BCA, BE, or related fields).Fresher or up to 1 year of experience in marketing support / lead generation.Passion for Email marketing and creative content development.

We are looking for a Back Office Assistant to support our team with various administrative and operational tasks. This position is remote and requires a dedicated individual who can manage their time effectively while contributing to the team's success.Key Responsibilities:- Data Entry: Accurately input and maintain data in the system to ensure information is up to date and accessible.- Record Management: Organize and manage physical and digital files, ensuring all documents are properly stored and easy to retrieve.- Communication Support: Assist with internal communications, helping to relay messages and information among team members.- Report Generation: Compile periodic reports from collected data to help the team analyze performance and make informed decisions.- Administrative Assistance: Perform general administrative duties such as scheduling meetings, answering queries, and assisting with paperwork.Required Skills and Expectations:Candidates should have 1 to 3 years of experience in a similar role. Strong organizational skills are essential for managing multiple tasks effectively. Attention to detail is crucial when handling data and documents to minimize errors. Excellent written and verbal communication skills are needed to support team interactions clearly. Proficiency in using various computer applications and software will aid in completing tasks efficiently. Self-motivation and the ability to work independently in a remote setting are key to success in this role.

We are looking for a motivated E Commerce Executive to join our team. This role is ideal for recent graduates or individuals with a passion for online retail and digital marketing. The position is fully remote, allowing you to work from the comfort of your home.Key Responsibilities:- Product Listing Management: Create and optimize product listings on various e-commerce platforms to ensure they are attractive and informative, which helps in increasing sales.- Order Processing: Handle customer orders by ensuring all transactions are processed smoothly, tracking shipments, and resolving any delivery issues promptly.- Market Research: Conduct research on competitors and market trends to identify opportunities for growth and stay ahead in the e-commerce space.- Customer Interaction: Engage with customers via email and chat to provide support, answer inquiries, and manage feedback, ensuring a positive shopping experience.- Reporting and Analysis: Generate reports on sales performance and website analytics. Analyze data to assess what works and recommend strategies for improvement.Required Skills and Expectations:- Strong communication skills, both written and oral, to effectively interact with customers and team members.- Basic knowledge of digital marketing and e-commerce platforms, with a willingness to learn and adapt.- Proficiency in using MS Office, especially Excel and PowerPoint, for reporting and presentations.- Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently.- A positive attitude, self-motivation, and a willingness to take initiative in a fast-paced environment. This role offers a fantastic opportunity for those looking to grow their careers in e-commerce.

We are seeking a dedicated Customer Service Associate to join our team in Mahim, Mumbai. The ideal candidate will have at least one year of experience in a customer service role and should have completed their 12th grade. This position involves direct interaction with customers to assist them effectively.Key Responsibilities:1. Customer Interaction: Handle inquiries and provide assistance to customers via phone, email, or in-person, ensuring a friendly and supportive approach at all times.2. Issue Resolution: Address customer complaints or issues promptly and efficiently, striving to find satisfactory solutions while maintaining calm and professionalism.3. Product Knowledge: Stay informed about products and services to provide accurate information to customers and support their decision-making process.4. Data Management: Maintain accurate records of customer interactions and transactions in the database for future reference and analysis.5. Team Collaboration: Work closely with team members and other departments to ensure seamless service and to share valuable customer feedback that can help improve processes.To excel in this role, candidates should have excellent communication skills, a positive attitude, and be able to work well under pressure. A strong commitment to customer satisfaction and the ability to multitask effectively are essential. Proficiency in English and Hindi is preferred, and a genuine desire to help others is key to success in this position.

We are looking for a Caf Staff member for our outlet in Serampore, Manicktala.Salary: 10,000/monthQualification: Minimum 12th PassExperience: Candidates with experience in cake shops, cafs, QSRs or food outlets such as Mio Amore, HFC, etc. will be preferred.Responsibilities:Customer handling and order takingBilling/cash counter supportFood and bakery product serving/packingMaintaining cleanliness and hygieneAssisting in daily caf operationsWorking: 6 days/week, 9 hours/day, rotational shiftsSelection: One-day interview + 1-week trial periodLocation Preference: Candidates residing in or around Serampore, Rishra, Sheoraphuli will be preferred.

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.

We are looking for a Senior Customer Support Executive to join our team in Nashik. In this role, you will be responsible for providing high-quality customer support and ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats by addressing customer questions and issues promptly to maintain high service standards.- Resolve Customer Issues: Investigate and troubleshoot customer problems, providing effective solutions while keeping the customer informed throughout the process.- Maintain Customer Records: Update and manage customer information in our systems accurately to ensure easy access to customer history and service requests.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to facilitate seamless service and resolve complex customer concerns quickly.- Training New Team Members: Assist in training and mentoring new staff, sharing knowledge and best practices to help them excel in their roles.Required Skills and Expectations:- You should have 2 to 3 years of experience in a customer support role, demonstrating your ability to handle customer interactions effectively.- Strong communication skills, both verbal and written, are essential for conveying information clearly and professionally to customers.- Problem-solving abilities are crucial, allowing you to assess situations, identify issues, and propose effective solutions.- Familiarity with customer support software and tools is important to efficiently manage customer inquiries and track service requests.- A positive attitude and patience are expected, as you will be dealing with diverse customer needs and challenges daily.

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. Your primary responsibilities will include:- Greeting Passengers: Welcoming travelers as they arrive and assisting them with any questions or concerns they may have, creating a positive first impression.- Check-in Assistance: Helping passengers check in by guiding them through the process and ensuring they have the necessary documents ready for verification.- Handling Baggage: Assisting passengers with their luggage, including tagging and directing them to the appropriate baggage claim areas.- Providing Information: Offering up-to-date information regarding flight schedules, boarding gates, and airport services to ensure passengers are well-informed.- Resolving Issues: Addressing any concerns or problems that arise during the travel experience, such as ticketing errors or flight delays, while maintaining a calm and professional demeanor.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Basic computer skills are necessary for managing check-in systems. Additionally, you should be punctual and reliable, as flights operate on strict schedules, and your presence is important for maintaining operational smoothness. Previous experience in customer service is a plus, but not mandatory.

As an Airport Information Desk Associate, you will be the first point of contact for travelers at the airport. Your role is vital in providing information, assistance, and ensuring a smooth experience for passengers.Key Responsibilities:- Provide Information: Greet passengers and answer their questions about flight timings, boarding gates, and airport services to help them navigate the airport easily.- Assist with Queries: Address concerns or special requests from passengers, guiding them to the right services or personnel for further assistance.- Manage Lost and Found: Help passengers report lost items and coordinate with the appropriate department for retrieval.- Promote Services: Inform travelers about available airport services, such as lounges, dining options, and transportation, to enhance their travel experience.- Maintain Desk Area: Keep the information desk organized and stocked with essential materials such as maps, brochures, and forms to ensure ready assistance.Required Skills and Expectations:- Good communication skills are essential to interact positively with a diverse range of travelers.- Strong customer service orientation must be maintained to ensure passengers feel valued and supported.- Basic computer skills are required for checking flight information and managing customer inquiries effectively.- A friendly and approachable attitude will help foster a welcoming environment for all passengers.- Being a team player is important, as collaboration with other airport staff is key to providing seamless service. This role is suitable for freshers, and no prior experience is required. A minimum education of 10th grade is needed to apply.

We are looking for an Airport Information Desk Associate to join our team in Khurda, India. This role is suitable for freshers who are eager to start their career in the aviation industry. You will help travelers by providing important information and assisting them with their inquiries.Key responsibilities include welcoming passengers and visitors to the airport. You will greet them with a friendly smile and ensure they feel comfortable and informed. Providing accurate information about flight schedules, terminal services, and amenities is essential. You will assist travelers in navigating the airport and direct them to various services like check-in counters, baggage claims, and lounges.Handling customer inquiries and complaints effectively is a crucial part of this job.