Executive Relationship Manager Female 10th Pass Jobs in Delhi

POC for field sales officercoordinate and follow-up with field sales officers for their activities via applicationconnect with existing dealers and distributorsBasic excel knowledgeTeam PlayerSoft SpokenGood at Followup

Handle inbound and outbound customer calls, providing solutions and resolving inquiries in a professional manner. Respond promptly to customer emails, addressing concerns, providing product information, and resolving issues. Engage with customers via live chat, offering real-time assistance and troubleshooting. Maintain a high level of customer satisfaction by providing personalized support and resolving issues in a timely manner. Collaborate with internal teams to resolve complex customer issues and escalate as necessary. Provide feedback and suggest improvements to optimize the customer service process.

Job DescriptionPosition: Customer Relations ExecutiveGroup: OperationsThe Customer Relations Executive, or CRE, will act as a liaison, provide product/services information, and resolve any queries or problems that customers might face with products/services.The best CREs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer experience and satisfaction.Responsibilities Manage large amounts of voice calls Engage customers through scientific discussions & generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and develop trust with customers through open andinteractive communication Provide accurate, valid, and complete information by using the right methods/tools Meet production, sales targets, and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution Keep records of customer interactions, process customer records and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Escalating adverse event or unwanted drug outcomes to supervisorRequirements/Preferences: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM system