Customer Support Fresher Jobs in Patna

We are looking for a Chat Support Executive to assist our customers through online chat. This role is suitable for candidates with up to 2 years of experience who have completed their 12th grade. You will work from home and must be available for full-time hours.Key Responsibilities:1. **Customer Assistance**: Engage with customers via chat, addressing their queries and providing timely solutions to enhance their experience.2. **Issue Resolution**: Identify customer issues efficiently and work to resolve them promptly, ensuring customer satisfaction and maintaining service quality.3. **Product Knowledge**: Keep informed about our products and services to provide accurate information and support to customers when needed.4. **Feedback Collection**: Gather customer feedback during interactions to help improve our services and identify areas for enhancement.5. **Record Keeping**: Document customer interactions accurately in our systems to maintain comprehensive records for future reference.Required Skills and Expectations:Candidates should have excellent communication skills with a clear and friendly tone. Basic typing skills and familiarity with chat tools are essential. You should be able to handle multiple chats simultaneously while maintaining a high level of attention to detail and professionalism. A proactive approach to problem-solving and a willingness to learn are keys to success in this role. Additionally, the ability to work independently and manage your time effectively is essential for this work-from-home position.

As an Airport Customer Service Associate, you will play a vital role in ensuring a positive experience for travelers. You will be responsible for multiple tasks that help maintain smooth airport operations and assist customers effectively. **Key Responsibilities:**- **Customer Assistance:** Greet and help passengers with queries regarding flights, baggage, and airport facilities, ensuring they feel welcomed and informed.- **Check-In Support:** Assist travelers during the check-in process, guiding them through self-service kiosks or handling manual check-ins to ensure a quick and efficient process.- **Baggage Handling:** Provide information about baggage policies and help resolve any issues related to lost or delayed luggage, ensuring customer concerns are addressed promptly.- **Ticketing Service:** Offer support with ticket purchases, cancellations, and changes, maintaining accurate records and communicating necessary information to travelers.- **Emergency Response:** Be prepared to assist in emergency situations, providing calm and clear instructions to passengers while coordinating with the relevant airport teams.Required skills and expectations include:- A positive attitude and strong communication skills to interact with customers from diverse backgrounds.- Ability to work in a team and handle stressful situations calmly and efficiently.- A basic understanding of airport operations and customer service practices is preferred, though not mandatory for freshers.- Strong problem-solving skills to address customer issues effectively and swiftly.Candidates must have completed their 12th grade and be willing to work full-time from our office in Patna.

Key Responsibilities:1. Provide excellent customer service and assistance to passengers at the ticketing counter.- Greet passengers, answer their queries, and assist them in booking or changing flights.2. Issue tickets, boarding passes, and baggage tags to passengers.- Ensure accurate information is provided on tickets and process payments efficiently.3. Handle reservations, bookings, and cancellations using computerized systems.- Update passenger information, assign seats, and handle flight schedule changes.4. Ensure compliance with airline policies, safety regulations, and security procedures.- Adhere to standard operating procedures to maintain a safe and secure environment for passengers.5. Collaborate with other airport staff, including ground crew and security personnel, to ensure smooth operations.- Coordinate with different departments to address passenger needs and resolve any issues promptly.Required Skills and Expectations:1. Good communication skills and a friendly demeanor.2. Basic computer knowledge to operate ticketing systems.3. Ability to work under pressure and handle customer complaints professionally.4. Attention to detail to accurately process tickets and follow procedures.5. Willingness to work in shifts, including evenings, weekends, and holidays.6. Ability to adapt to a fast-paced and dynamic work environment at the airport.

- Assist customers with booking flights, changing reservations, and resolving issues related to their travel plans: As an Airline Customer Service Representative, you will be responsible for providing excellent customer service to passengers by assisting them with various aspects of their journey, such as booking tickets, making changes to existing reservations, and addressing any concerns or problems they may have.- Answer customer inquiries via phone, email, and in-person: You will be required to respond to customer queries promptly and professionally through various communication channels, ensuring that their questions are answered and issues are resolved in a timely manner.- Handle customer complaints and escalate to management when necessary: In this role, you will need to manage customer complaints effectively by listening to their concerns, finding solutions to their problems, and escalating issues to higher management if needed to ensure customer satisfaction.- Provide information on flight schedules, fares, and policies: It is essential to have a thorough understanding of the airline's services, including flight schedules, ticket prices, and company policies, in order to provide accurate and helpful information to customers.Skills and Expectations:- Strong communication skills: You must be able to communicate clearly and effectively with customers to understand their needs and provide assistance.- Customer-oriented attitude: Being customer-focused and empathetic is crucial for this role to ensure a positive experience for passengers.- Ability to work under pressure: The airline industry can be fast-paced and demanding, so the ability to work well under pressure and handle stressful situations is essential.- Basic computer skills: Proficiency in using computer systems and software is necessary to assist customers with booking flights and accessing information.

As an Airport Supervisor, you will be responsible for overseeing various airport operations and ensuring smooth functioning of day-to-day activities. Your key responsibilities will include managing airport staff, coordinating passenger support services, handling ground operations, and supervising airline ticketing and cargo operations. You will also be required to ensure excellent customer service, resolve issues efficiently, and communicate effectively with both staff and passengers. To excel in this role, you should have good communication skills, a strong ability to problem solve, and experience in customer management. Additionally, you must possess a high school diploma or equivalent qualification and have up to 5 years of experience in the aviation industry. Your role will be crucial in maintaining the efficiency and safety of airport operations, making your contribution essential to the overall success of the airline industry.

Join our team as Airport Staff in Patna! Your main responsibilities will include helping with ticketing, providing exceptional customer service, ensuring aviation security, and assisting with general airport duties. No prior experience is required, just a 10th pass education and a passion for the aviation industry. Great opportunity for freshers to start their career in a dynamic work-from-home environment.

Job Summary:The Customer Service Executive (CSE) is responsible for handling customer inquiries, resolving complaints, processing orders, and providing information about products and services. The role focuses on ensuring customer satisfaction through professional communication, problem-solving, and timely assistance via phone, email, chat, or in person.Key Responsibilities:Customer Interaction & SupportHandle inbound and outbound customer calls, chats, and emails.Respond to customer queries regarding products, services, billing, and policies.Provide accurate information and ensure a positive customer experience.Complaint Handling & ResolutionRecord and resolve customer complaints promptly.Escalate complex issues to senior staff or concerned departments when necessary.Follow up with customers to ensure problems are resolved to satisfaction.Order & Service ManagementProcess orders, returns, exchanges, and cancellations efficiently.Maintain accurate records of transactions and customer details.Coordinate with logistics or operations teams for timely delivery and support.Documentation & ReportingMaintain customer service logs, feedback, and daily activity reports.Update CRM (Customer Relationship Management) systems with all interactions.Analyze common customer issues and suggest improvements to processes.Team CollaborationWork closely with sales, marketing, technical, and accounts teams.Share insights and customer feedback for service or product enhancement.Customer RetentionBuild long-term relationships with customers through professional engagement.Promote loyalty programs, upselling, or cross-selling where appropriate.Required Skills & Competencies:Excellent verbal and written communication skills.Strong problem-solving and conflict-resolution abilities.Ability to work under pressure and manage multiple tasks.Good listening and interpersonal skills.Basic computer literacy proficiency in MS Office, CRM tools, and email systems.Attention to detail and ability to maintain confidentiality.Professional, polite, and customer-oriented behavior.Qualifications:Minimum Education: 12th pass / Graduate in any discipline.Preferred Experience: 13 years in customer service, call center, or client support role.Knowledge of CRM software or call-handling systems is an advantage.Work Environment:Office-based, call center, or hybrid setup.Rotational shifts may include weekends or holidays (as per company policy).Fast-paced and target-driven environment.

As an Air Traffic Controller in Patna, you will play a crucial role in ensuring the safety and efficiency of air traffic. This full-time position requires you to manage the movement of aircraft both on the ground and in the air.**Key Responsibilities:**- **Monitor Air Traffic:** Keep a close watch on the flight paths of incoming and outgoing aircraft to ensure separation and safety.- **Communicate with Pilots:** Give clear and concise instructions to pilots to ensure their safe takeoff, landing, and navigation during flights.- **Coordinate Ground Movement:** Manage the movement of aircraft on the ground, including taxiing, parking, and takeoff procedures.- **Respond to Emergencies:** React quickly to any unforeseen situations or emergencies, providing instructions to ensure passenger and crew safety.- **Maintain Flight Records:** Document and keep accurate records of flight data and communication to maintain compliance with regulations.To succeed as an Air Traffic Controller, you should possess strong communication skills to convey information effectively. Good problem-solving abilities are essential since you will face challenges that require quick thinking. Attention to detail is critical to ensuring safety regulations are followed. You should be able to work well under pressure, especially during busy flight schedules. While experience in air traffic control may not be required, a solid understanding of aviation and a willingness to learn are important. A minimum educational qualification of 10th grade is necessary for this role.

As an Airport Customer Service Associate, you will be the friendly face at the airport, helping travelers with their needs and ensuring they have a pleasant experience. **Key Responsibilities:**- **Greeting Passengers**: Welcome passengers with a warm smile and assist them as they enter the airport, setting a positive tone for their journey.- **Check-In Assistance**: Help travelers with the check-in process, including checking luggage and printing boarding passes, ensuring that everything runs smoothly.- **Providing Information**: Answer questions about flight schedules, boarding gates, and general airport services, helping travelers navigate the airport efficiently.- **Resolving Issues**: Address any complaints or issues that passengers may have, offering solutions and support to ensure their satisfaction.- **Coordination with Airlines**: Collaborate with airline staff to communicate any flight delays or changes, keeping passengers informed and calm.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, to assist passengers from diverse backgrounds.- **Customer Service Attitude**: A friendly and helpful demeanor is essential, as the role involves interacting with many people each day.- **Problem-Solving Ability**: Being able to think quickly and resolve issues as they arise is crucial for maintaining customer satisfaction.- **Team Player**: You should work well with colleagues across different departments to ensure a smooth operation.- **Basic Computer Skills**: Familiarity with computers and checking systems is needed to assist with check-ins and inquiries. This position is ideal for individuals ready to start their career in customer service at the bustling airport environment.

Passenger Handling: Greeting passengers, assisting at check-in counters, verifying documents, and managing boarding/deplaning.Customer Service: Answering queries, handling complaints, and assisting passengers with special needs, children, or disabilities.Baggage & Cargo: Tagging, loading/unloading luggage, and managing lost or delayed baggage cases.Flight Operations: Coordinating with cabin crew, updating flight schedules, and ensuring on-time departures.Safety & Security: Ensuring compliance with security, conducting boarding checks, and adhering to airport protocols.Cabin Services: Cleaning the aircraft and restocking, water, and refreshments before departure.

We are seeking dedicated Airport Staff to join our team in Patna, India. This full-time position is perfect for individuals who are eager to start their careers in the aviation industry.Key Responsibilities:1. Customer Service: Greet and assist passengers at the airport, providing information about flights, baggage, and airport facilities to ensure a pleasant travel experience.2. Check-in Assistance: Help passengers with the check-in process, including verifying tickets, issuing boarding passes, and managing baggage drop-off efficiently.3. Security Procedures: Ensure that passengers comply with airport security regulations by conducting checks and guiding them through security screening processes.4. Coordination with Crew: Work closely with airline crews and ground staff to ensure timely boarding, smooth operations, and effective communication.5. Problem Solving: Address any passenger concerns or issues, offering solutions and escalating matters as needed to maintain high standards of service.Required Skills and Expectations:Candidates should possess a minimum of a 12th-grade education and ideally have 0 to 2 years of experience in customer service. Strong communication skills are essential to clearly interact with passengers from diverse backgrounds. A friendly demeanor and the ability to work in a fast-paced environment are crucial. Attention to detail and a commitment to providing exceptional service will help ensure airport operations run smoothly and efficiently.

We are looking for Ground Staff to join our team in Patna. This position is ideal for individuals who enjoy working in a fast-paced environment and want to be part of the aviation industry.Key Responsibilities:1. **Customer Service**: Assist passengers with check-in procedures, baggage handling, and boarding processes to ensure a smooth travel experience.2. **Baggage Handling**: Manage the loading and unloading of luggage, ensuring that all items are handled with care and safety regulations are followed.3. **Flight Information**: Provide timely updates to passengers regarding flight schedules, gate changes, and any delays, enhancing communication and satisfaction.4. **Coordination**: Work closely with airport security, airline personnel, and other ground staff to ensure efficient operations and maintain safety protocols.5. **Problem-Solving**: Address passenger inquiries and resolve issues calmly, demonstrating strong customer service skills and a professional demeanor.Required Skills and Expectations:Candidates should have completed their 12th grade and possess excellent communication skills in Hindi and English. A positive attitude, ability to work under pressure, and strong teamwork skills are essential. Familiarity with airport operations is a plus but not necessary for entry-level applicants. This role requires flexibility in working hours and the ability to adapt to a dynamic work environment. Candidates with 0 to 2 years of experience are encouraged to apply.

Ground Staff are responsible for ensuring the smooth operation of airport and aircraft activities. They play a vital role in maintaining safety and efficiency in ground operations. Responsibilities of Ground Staff include:1. Assisting passengers with check-in procedures and boarding requirements2. Handling baggage and cargo3. Guiding aircraft to and from parking positions4. Communicating with air traffic control and other departments5. Ensuring compliance with aviation security measures6. Performing aircraft maintenance checks

- Handle customer inquiries and provide accurate information: As an airline customer service representative, you will be responsible for answering customer inquiries via phone, email, or in person. You will need to provide accurate and up-to-date information regarding flight schedules, ticket prices, baggage policies, and other related topics.- Assist customers with booking and reservations: You will assist customers with booking flights, making reservations, and processing payments. This will require you to have a good understanding of the airline's booking system and be able to guide customers through the process efficiently.- Resolve customer complaints and issues: It will be your responsibility to address customer complaints and resolve any issues they may have. This could involve helping customers with lost baggage, flight delays, or other problems they may encounter while traveling with the airline.- Process ticket changes and cancellations: You will need to be familiar with the airline's ticket change and cancellation policies and assist customers with making changes to their bookings or cancelling their tickets when necessary.Required Skills and Expectations:- Excellent communication skills: You must have strong verbal and written communication skills to effectively assist customers and provide them with the information they need.- Customer service experience: While no prior experience is required for this role, any previous experience in customer service will be beneficial.- Basic computer skills: You should be comfortable using a computer and have basic knowledge of software programs such as Microsoft Office.- Ability to work in a fast-paced environment: Working in the airline industry can be fast-paced and stressful at times, so you should be able to work well under pressure and handle multiple tasks simultaneously.

Job SummaryThe Cabin Crew is responsible for ensuring the safety, comfort, and well-being of passengers throughout the flight. The role includes conducting safety procedures, providing exceptional customer service, managing in-flight operations, and maintaining a high standard of professionalism and hospitality in accordance with airline policies and aviation regulations. Key Responsibilities1. Passenger Safety & SecurityConduct pre-flight cabin safety checks and ensure equipment readiness.Deliver mandatory safety demonstrations and briefings to passengers.Ensure compliance with aviation safety, security, and regulatory standards.Respond promptly and effectively during in-flight emergencies or medical situations.Monitor cabin for suspicious behavior, safety hazards, or security threats.2. Customer Service & HospitalityGreet passengers with a warm, professional welcome and assist with boarding.Provide high-quality in-flight service including meals, refreshments, and amenities.Attend to passenger requests, concerns, and special needs respectfully.Maintain a calm, friendly, and helpful approach to ensure a pleasant travel experience.Manage conflicts or difficult passenger situations with diplomacy and empathy.3. In-Flight Operations & Service DeliveryCoordinate with flight crew and ground staff for smooth operations.Manage cabin preparation, cleanliness, and seat arrangement before, during, and after flight.Handle in-flight announcements as required.Promote and sell duty-free products and manage cash/POS transactions.Ensure proper documentation and reporting after each flight.4. Teamwork & Professional ConductWork collaboratively with cabin and cockpit crew to deliver a safe and premium experience.Maintain grooming, uniform, and professional behavior as per airline standards.Participate in briefings, training sessions, and performance reviews. Required Skills & CompetenciesStrong hospitality and customer service orientationExcellent communication and interpersonal skillsSafety awareness and emergency handling abilityEmotional intelligence, patience, and cultural sensitivityAbility to stay calm under pressure and manage challenging situationsTeamwork, time-management, and multitasking abilities Qualifications & ExperienceEducation: Minimum 10+2 (Higher Secondary) or Diploma/Degree (Hospitality/Aviation preferred)Experience: Freshers welcome; prior hospitality or customer service experience is an advantageCertifications:First Aid & CPR (Preferred)Safety & Emergency Procedure Training (Provided by airline post-selection) Physical & Medical RequirementsMedically fit as per airline/aviation standardsGood eyesight and hearingWell-groomed with a professional appearance